Digitalisering, verksamhetsutveckling, projektledning

Digital produktägare, verksamhets- och processutveckling, agil projektledare,

Digital strateg och global verksamhetsutveckling

Group Manager Digital- Automotive, global- Outdoor power tools, global

Customer Experience Management & Optimization eCommerce & Digital Marketing Digital Transformation and Customer focus driven roadmaps> Assessing Customer Experience Management Maturity and Optimization (SBOS)> Assessing Omnichannel Communication Maturity (NBI)> Facilitating Digital Strategy, Organization and Transformation planning (SBOS, VMOST, POT)> Facilitating Customer Experience Optimization/Marketing driven roadmaps (SBOS)> Analyzing Customer Experience Optimization business cases & roadmap ROI (SBOS)> Customer Engagement Value & Digital goal planning (SBOS)> Customer Journey & Touchpoint management planning (SBOS)Project & Change Management (eCom, PIM, Omnichannel)Key Account Management (eCom)Partner Management (Sitecore)GTM & Lead Consultant - Strategic Business Optimization Services

Sales : eCommerce : Web Content Management : PIM : eMail marketing : CRM > Key Account Manager > Pre-salesBusiness Development Consultant> Business case modelling> Customer relation program development> Change analysis and planning> Program co-ordination managementAccomplished;- Acquired and contracted a couple of at the time largest orders & projects- Acquired, contracted and managed the first eCommerce deal implemented by a partner- During the final year I managed all direct customer accounts

● Erik Olsson Fastighetsförmedling - Interim chef Kundsupport, medlem ledningsgrupp, ansvarig stöd kundresa och upplevelse, 60 medarbetare i fyra funktioner ● Elucidon / Silobreaker - AI/Artificial Intelligence - Business Development● Thomson Fakta - Information Logistics - Business Development● Perceptive Solutions - Systems development - Business Development

Member of Executive Management teamManaging Customer Service Teams- Managing customer journey programs and systems- Managing call-center, telemarketing and customer support, 60 staff in four groups: > acquiring members for BostadsTorget, an Internet surveillance services > sales meetings booking for real estate agents > coordinator for object showings' hosts > customer desk and company switchboardAccomplished:Customer support teams' productivity increased with over 200% within 1 year

Internet Consultancy- Observer (Cision)- SIFO (Kantar/WPP)- Waymaker (Cision News)

Operations:Digital Production Professional ServicesAccomplished:Company sales increase with 210 % projected for year on year

Responsible for the corporate customer engagement, digital channels & loyalty programs for both the global Guldfynd and Hallbergs Guld with in total 220 shop.Managing- Customer programs for loyalty & life cycle management- Customer programs and systems- Insurance sales- E-commerce and e-shop- Direct marketing program- New business channel development

Managing:- Global enterprise marketing program: - Customer Engagement & Life cycle management programs - Customer Loyalty program and systems deployed in four countries; Program policies, marketing communication framework, program overall profitability in both efficiency and effectiveness - Customer programs campaign strategies and policies- Business development - Global customer systems development (Functional and technical requirements, project management) - Revenue streams development- Corporate business area process management - Responsible TQM processes "Marketing" and "Customer programs" - International customer programs & service alignment

Managing:- group of 6 staff- product managers, product engineer, market communication manager- GTM, PLM, Inventory & LogisticsResponsibility:- SED Division's product ranges strategy, operating profit, net contribution & capital employed

Part of a cross-functional and product wide team with four business development specialists providing cross-functional management innovation support.Designed and established a strategy & planning model for regional dealer portfolio analyses and aligned sales strategic direction.

Managing: - 10 staff for Purchase & Planning, Sales & Support; Warehouse & Logistics - 75,000 SKU with 48,000 in own warehouse and more than 1,000,000 in central global system - 2,400 dealers and service workshopsMember of Top Management teamAccomplished:- The department was the company's highest net contributor within 2 years- Industry analytics researching Customer Satisfaction acknowledged the department that was ranked No. 17 on the Swedish market rose to a shared No. 1 position within 2 years- The department team was acknowledged year 1 with the prestigious "Panasonic Group Award" for best operation, and I was awarded year 2 with the highest ranked individual acknowledgement "Panasonic Innovation Award".- The staff changed from a generally disillusioned and defensive attitude to a highly motivated and top performing team within 2 year

Managing:- Product marketing and communication planning & project managementAccomplished- Product sales and marketing cross functional strategy alignment- Change of PLM and GTM planning & program