PUBLICATIONS Adopting Service Governance: governing portfolio value for sound corporate citizenship - AXELOS 2015.Collaborative Consulting – TSO 2013.An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013.Metrics for Service Management: Designing for ITIL – VHP 2012.Metrics for IT Service Management – VHP 2006EDUCATION University of Natal, Pietermaritzburg, BSc. 1979 Major Subjects; Maths & Physics INDUSTRY QUALIFICATIONS ITIL V2 Manager’s Certificate in IT Service Management ITIL V3 ITIL Expert Certification ISO20000 Consultant’s Certificate ManagementFellow in Service Management (FSM)® (prISM)Certified ISEB instructor for ITIL Foundations + Service Manager coursesAuthor of "Metrics in IT Service Organizations" published in the itSMF International Library in April 2006. Russian Edition published December 2007FISM - Fellow of the Institute of IT Service ManagementMarketing and Business Development Director itSMF InternationalMarketing Director itSMF South AfricaMember of itSMF South Africa Western CapeConsulting Delivery: - OpenView Network and System Management; design and implementation. - Secure web implementation.- HP Service Desk implementation. - Application, System, and Network Consolidation. - Business Disaster Recovery process consulting, implementation and testing. - ITIL process management (practical consulting delivery): Service DeskIncidentProblemConfigurationChangeRelease CapacityFinancialAvailabilityService LevelSpecialties: Service Governance, IT Service Management, ITIL, BS15000, SANS15000, ISO20000, HP OpenView, Service Desk, Metric Design and Implementation, FISM