Hi. I'm Peter. I am not only a professional with valuable product and customer experience (CX) skills/expertise but also a fun, likeable human who is an empathy-driven leader with an enduring passion for people, tech, and travel. I am also an explorer and true ‘world citizen’ with considerable perspective from global travel and cultural exploration in 100+ countries across all 7 continents. Great to meet you (thanks for reading this far).I am a passionate product and customer experience (CX) leader with 20+ years of proven success envisioning, building, and launching customer-obsessed products and customer/user experiences. I leverage the power of data and digital to take customers from disengaged to delighted. I also understand, live, and model my leadership style on the power of empathy and growth mindset. I have shown repeated impact as a seasoned customer advocate and strategist, human-centered/design thinking innovator, and agile methodology leader and builder. As a leader, I have demonstrated a consistent ability to lead and inspire teams, drive results, meet commitments, build consensus, negotiate resolutions, and earn respect from partners and stakeholders. I bring keen insights from working across Big Tech, Global Fortune 100, and small/venture-backed startups. I am highly skilled in working directly with customers, side-by-side with executive leaders, across multiple teams/departments (customer, product, tech, dev, design, data, research, analytics, marketing, brand, operations, finance, legal, compliance), and with strategic partners/vendors. I know what it takes to be innovative yet pragmatic, flexible yet reliable, decisive yet responsible. I repeatedly inspire others, adapt quickly to change, and add value to each product, team, organization, and initiative I lead or touch. I would be a great addition to your leadership team, executive committee, or supervisory / advisory board.Areas of Expertise: product management, customer experience (CX), digital products and services, product design, product development, experience design, thought leadership, innovation, design (UX / UI), design thinking, human centered design (HCD), empathy, growth mindset, customer research, voice of customer (VOC), digital transformation, agile development, payments, digital payments, ecommerce, credit cards, people leadership, team leadership, relationship management, stakeholder management, vendor management, change management, culture change, strategic analysis, business and technology integration, communication, consulting, banking, financial services