Peter Yoo Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

As a results-driven IT support specialist, I thrive in dynamic global environments with a focus on the APAC region. My core strengths lie in hardware diagnostics, application troubleshooting, and workflow automation (GSuite, Okta, Jira). I'm passionate about streamlining processes, developing comprehensive documentation, and cultivating strong cross-functional relationships to deliver exceptional IT services.Recently, I developed a Chrome extension that significantly improved our team's efficiency by enabling quick access to critical SOPs, documents, and wikis directly from any webpage. This tool dynamically references our shared spreadsheet, ensuring that all information is always up-to-date.In addition to my technical contributions, I have taken on a leadership role, managing a team of two. By providing guidance and support, I've helped my team members successfully complete their projects in a timely manner, contributing to our overall productivity and success.

Sydney, Australia

As a Kronos Support Specialist, I excelled in resolving complex customer issues within Time and Workforce Management environments. My expertise in databases and the Kronos ecosystem, combined with my troubleshooting skills and collaborative approach, ensured seamless user experiences and timely solutions. Proficient in SQL and XML, I'm adept at performance testing and technical problem-solving.

Cumberland Hospital

Dedicated to ensuring smooth healthcare operations, I served as an IT Support Technician for the Western Sydney Local Health District. I managed technical support for 3000+ devices, optimized inventory processes through strategic sourcing and cost negotiation, and excelled in resolving issues through Service Desk. My proficiency in Windows, iOS, and Android, along with my collaborative approach, made me a valuable asset for cross-functional teams and successful device deployments.

Broadway

My experience at Apple spanned technical, customer service, and leadership roles. I diagnosed and resolved complex product issues, provided in-depth support with patience and understanding, and excelled in repairing damaged customer relationships. Additionally, I led store-wide finance and operations initiatives, mentored teams, and spearheaded training programs. I'm skilled in problem-solving, building strong client relationships, and ensuring operational excellence.

Chester Hill

- Live sound engineering, - on screen display lyrics, motion videos and skits. (Display and create)- Experience with creative technology and software. - Live situation problem solving;

This job requires seeing the big picture. As the representative of the company, the customer’s satisfaction is always of highest priority. I have learnt to see the big picture in customer satisfaction. Different customers all have different service requirements, I have learnt to to quickly discern each customer’s preferences.