Pete Karytko Email & Phone Number

Massachusetts, United States

Greater Boston Area

• Tasked to create a new division within the Digital Experience Management (DEM) Services organization, Business Insights Delivery Center (BIDC): BIDC is responsible for scoping, building and delivering services focused.
• Oversee an expanding, global, fully virtual team of ~10 employees and contractors who are responsible for ~$1M in annual revenue.
• Manage a training team that builds and provides product education for all new and current DEM customers.
• Built and oversee a team of managers, consultants and contractors responsible for delivering high-quality synthetic automation scripts for web applications.
• Took ownership of a web performance benchmarking product that provides subscribers competitor data from ~20 countries, across ~15 industries and over ~3,000 monitors.
• Manage product updates and redesigns by organizing goals, timelines, design, development and customer needs.

Greater San Diego Area

• Technically managed several high-profile accounts such as Yahoo! Inc., Cisco Systems Inc., American Express, and Neiman Marcus.
• Primary point of contact and consultation for implementation of Compuware’s APM platform which includes Synthetic Web and Mobile Monitoring, and Real-User Monitoring.
• Provided training and consultation to Development, Test, and Operations teams for customers.
• Worked closely with the Customer Support organization, providing them training, knowledge sharing, and ticket escalation help.
• Provided quarterly technical account reviews to customers, which included reviews of customer goals, projects, product roadmaps, RFEs, product usage, and support inquiries.
• Planned and managed a 3-phased product migration for Yahoo! Inc., which included organizing and scheduling tasks to be performed by Development, Network Operation Center, Product Management, and Customer Support teams.

Greater San Diego Area

• Team Lead responsible for developing, troubleshooting and supporting highly complex synthetic automation scripts for web applications.
• Trained and managed a third-party support team of engineers in India whom provided additional support for our customers.
• Compiled and presented several technical trainings for internal and external classroom style audiences.
• Travelled to Beijing, China for a month to train our new Chinese support team on the company’s products, development tools, and case management systems.
• Compiled several Flash based technical trainings for certification classes.
• Delivered technical trainings in a professional recording studio for university classes.

Lexington, MA

• Provided phone and email technical support for a SaaS service to over 300 web application monitoring customers.
• Interim-Manager of a support organization of 8 employees for 4 months during which participated in Senior Management team meetings.
• Hosted live online training sessions for multiple customers at a time.
• Provided technical support for Sales calls.
• Worked with Development on the redesign of the company’s proprietary test development tool.
• Worked with Development to perform QA testing on the company’s core product.

Waltham, MA

• Provided desktop support for company of 400 employees.
• Managed hardware inventories, software installations, hardware installations, and supplier support.
• Part of a team that moved and setup the company’s IT infrastructure to a new location.
• Redesigned parts of the company’s internal website.