Peter C. Email & Phone Number

Orange County, California Area

Irvine, Ca

Provide operational leadership and guidance to up to ten staff members.In conjunction with the Service Desk Manager leads, monitors and evaluates the job functions and day to day support activities of service desk staff.Provide coaching, mentoring and guidance in operational and technical matters to staff and on the job training as necessary to ensure operation al efficiency and adherence to policies and procedures.Makes recommendations to Service Desk Manager about organizational needs including but not limited to hiring, retention, performance, processes and procedures.Monitor incidents and service requests to ensure SLAs are met and work with analysts or other team member towards successful on-time resolution.Identify call, service request and incident trends and make recommendations to resolve issues.Develop and comply with core IT processes, including change control , change management, policy development & enforcement, systems design review, systems troubleshooting and documentation.Develop and maintain documentation (best practice, solutions documents), procedures, security and follow ITIL processes for problem and change management.Verify that IS security policies are applied for the managed systems and reports failure to IS Security Manager

Irvine, Ca

Orange County

Notary Public

Orange County, California Area

Assist consumer and business customers in creating financial stability products such as checking and savings accountFinancial advice and financial planningUnsecured/Secured Equity Loans and LinesWork with several partners to provide customer a whole range of products and services to fit customers needsBusiness financing and support with complex services

Irvine

Assist clients find the right financing for their home. Working in the financial industry and brokerage world, I enjoy working to help customers purchase a place they call HOME which is one of the biggest investments a person can own.

Orange County, California Area

Assist consumer and business customers in creating financial stability products such as checking and savings accountProvide financial advice and financial plansProvide Unsecured/Secured and Equity Loans and LinesGive approvals and overrides that make business senseTrain on products and services to TellersWork with several partners to provide customer a whole range of products and services to fit customers needs

Manage schedules and process financial records for Pet Sitting business in Irvine. Stayed on as a consultant monitoring all business transactions and financial records.

Manage 3-10 employees including training, schedules, and monitoring sales and focusIncreased sales 10% per month to maintain profitabilityCommunications Award recipient for maintaining relationship with several other locations as well as working closely with upper managementFill in for stores where managers are not able to perform their duties

Promoted after 2 months of retail sales due to excellent customer service and sales performanceManager Brea and Buena Park locationsTrained all employees on products and operating procedures.Had 100% of employees (4 Employees) exceed their goals and receive their bonuses

Promotion after 2 months of excellent customer service and initiative to learn products and services without aid of companyHandled merchandising of electronic and business related products and servicesExceeded sales cross selling expectations through the year