Peter Kim Email & Phone Number

Los Angeles, Ca, Us

Beverly Hills, California, Us

Helping fans from all over the world get their tickets to favorite shows and sports events by making payment accessible for everyone and keeping the e-commerce engine fine-tuned!* Launched and managed a 50+ products throughout its Product Life Cycle, starting from Product design, development, testing, launch, and maintenance across 6 international markets* Migrated payment processor for multiple markets and platforms with context to internal payment systems, moving over 8B+ gross revenue to the new processor* Launched a total of 18 new alternate payment methods on Ticketmaster across different user device platforms for 16 markets, contributing to 8% increase in conversion in some sales channels with estimated $4.8m increase in revenue* Launched Payment Plan products on Ticketmaster, increasing the average order value by 20% and unlocking new user base* Launched Account Linking Product on Ticketmaster, fulfilling the market need for a single-sign-on product that provides a secure method of verifying a user's status, helping to combat fraudulent purchases up to 50%* Launched first secure tokenized transactions as part of company strategy in five international markets such as US, CA, AU, NZ, and UK for improved privacy and security.* Launched new upsells technology that allowed separate orders from two separate inventory system to be combined under one transaction, paving a path for future cross-upsells.* Built and maintained roadmap for 2 verticals based on team bandwidth, sprint velocity, and company strategy to ensure accurate timeline and forecast of revenue.* Led the overall upsells strategy, creating a scalable and rapidly deployable product that can be reutilized to discover inventory, cart the upsell, and take payment, resulting in 3 new sales channels for upsell transactions.* Performed various A/B Tests on 8 new and existing products and used the data to optimize the products, contributing to 8% increase in conversion in some cases.

Beverly Hills, California, Us

Fountain Valley, Ca, Us

• Led the Product Management department by designating priorities based on company strategies and owning the roadmap • Designed and launched SEO, analytics, and reputation management platform that serves both enterprise clients and SMB accounts supporting 2000+ businesses in first 3 months• Maintained roadmap for the platform and the products throughout the development cycle, adjusting for change in priorities and presenting every month to 8 stakeholders• Streamlined communication channels and consolidated regular meetings schedules to decrease meeting durations by 30%• Designed requirements surrounding API with Facebook, Google, and Yelp to deliver stable and accurate client-facing solutions• Introduced Agile workflow as acting Scrum master to increase product development velocity and efficiency by 50% • Managed product stabilization project, resulting in decrease of 60% production bugs in one month • Managed contractors related to product development and product support • Queried SQL databases to pull reports for internal KPI measurements and custom client projects

Tysons Corner, Va, Us

• Led the designing, prototyping, and requirements gathering for a Business Intelligence/Big Data reporting platform that provides insights to a client's performance against their competitive set, which has been backed by $2,000,000 dollar deal from large hotel chains* Analyzed business needs for new products and new features by communicating with client and stakeholders and researching existing solutions* Analyzed and consolidated fragmented data set about the hotel industry produced by different groups in the market to create a visualization of clients' performance* Led a portion of redesign of Cvent Supplier Search Engine (http://www.cvent.com/rfp/hotels), a $1,650,000,000 e-commerce platform, to a modern architecture, to improve user experience, and maximize scalability. Redesigned components include shopping cart, search engine flow, and conversion process.* Managed integration between Cvent and EliteMeetings/SpeedRFP acquisition to provide a seamless experience between two products (https://www.speedrfp.com/, http://www.elitemeetings.com/)* Lead technical portion of marketing campaign redesign for EliteMeetings/SpeedRFP network.

Tysons Corner, Va, Us

• Managed a consumer ticketing e-commerce platform that centralized CRM, marketing platform, POS, website management, and physical ticketing solutions as lead analyst/product owner (http://crowdtorch.com/, http://www.laughstub.com/, http://www.tunestub.com/, http://www.electrostub.com/, http://www.crowdtorch.com/quick/)• Lead design and production of additional revenue sources such as payment plan system for music festivals, reserved seating feature, and redesign of client pages into responsive pages• Managed an average of 40 new feature and enhancement requests every week and groomed them for the road map for brand and platform development.• Designed requirements for the e-commerce product based on client requests, sales needs, user data, and internal observations with focus on improving architecture, user experience, and stability.• Conducted weekly deployments for the product while monitoring for potential server outages, bugs, and other errors.• Oversaw projects as product owner in agile environment and scheduled production queues with focus on stability, scalability, and user experience.• Led communications between the technology team and stakeholders, including implementation of new communication methods to increase transparency.• Assisted team members as a cross-functional team member in creating UI Mock Ups, UX design, wireframes, rudimentary database schematics, full specification documents, market research, documentation, product demos, and basic testing.

Tysons Corner, Va, Us

* Prototyped a new web service prototype that would increase profit by approximately $80,000 in the first month* Designed a new vertical product aimed for technologically challenged clients through ergonomics* Analyzed feature usage data and recommended the removal or consolidation of specific features for optimization* Created wireframes, mock-ups, and requirements for features to be implemented or to be modified through Photoshop* Analyzed marketing and sales data and calculated return on investments for operational decision making

* Completed a highly competitive program that takes twenty-five students per year, developing skills in leadership, public speaking, and diversity relations* Attended weekly lectures on current events, leadership training, professional development and educational activities.* Learned variety of techniques and strategies pertaining to leadership and successfully applied it to other leadership opportunities to gain experience and learn from trial-and-error.

* Integrated studio equipment to new broadcasting site with fifty per cent more space* Transitioned a team of twelve successfully to operational status within a week by installing equipment and designing the studio space* Coordinated with the board of directors and broadcasters to maintain operations of studio equipment and facilities* Executed the responsibility of checking equipments and network status on a scheduled basis.* Coordinated with DJs and directors for maintenance and updates of all related usage of facility and equipment.

* Communicated and provided outreach to the Asian and Pacific Islander Community in Washington metropolitan area by planning and coordinating educational and cultural events for the Community, including ‘Sidewalk Chalk Contest’, and compiling list of small businesses owned by Asian and Pacific Islanders with contact information residing and/or working in the Washington metropolitan area to help enhance city services to the Community. * Translated important documents and surveys into Korean that was used by the Mayor’s office to gather information for strategic and budgetary purposes.