Peter Mullen Email & Phone Number

California, United States

San Jose, California

San Jose, California

San Jose, California (138,000 Sq. Ft.)

San Francisco Bay Area

Fremont, Ca. (108,000 Sq. Ft.)

Turned around a struggling store that ranked last in the district for sales vs. plan even though it was a top performer the year before. This high-profile location received numerous visits from the RVP, SVP, and other senior executives.-Drove the store’s sales performance vs. plan from 10th to 6th in the district (10 stores).-Increased sales 5.2% over LY (102.3% of plan) while raising the average ticket by 2.3%.-Ranked 1st in the district for overall performance metrics within the specialty and services business.-Developed a playbook to maximize customer savings on a flooring promo – this rolled out district-wide.-Created signage to support water saving merchandise as part of a drought plan – rolled out district- wide.

Santa Clara, Ca. (96,000 Sq. Ft.)

Turned around the only store in the district that was missing sales plan at the time. This location, one of the oldest in the region with a difficult layout, had been underperforming in sales, service, shrink, and employee satisfaction. -Drove the store’s sales performance vs. plan from 10th to 3rd in the district (10 stores).-Increased sales 8.5% in 2013 (110% of plan) and 2.8% in 2014-Turned around a bottom-ranked flooring department and drove it to 1st in the store for sales-to-plan.--Ranked 1st in the region (110 stores) for increase in customer “likely to recommend” scores (+37 bps).-Exceeded all credit targets – achieved 105.3% of the consumer goal and 103.4% of the commercial goal.-Surpassed profit expectations -Significantly reduced shrink year over year.-Maintained an employee turnover rate that was 350 basis points below the district average.-Designed a new fixture/signage/layout program in flooring that was rolled out regionally as a best practice.-Initiated and directed several major resets, including the redesign of the entire front-end layout.-Delivered 100% response and participation as the district PAC captain -Planned and coordinated district-wide community engagement projects as the district community captain.

Livermore, Ca. (108,000 Sq. Ft.)

Promoted to turn around a high profile store located close to the regional office. This underperforming location was below the district average prior to arrival, missing both the sales plan (-2.4%) and the profit plan (-4.6%).-Drove the store’s sales performance vs. plan from 6th to 1st in the district (10 stores).-Ranked 1st in the district both years – finished at 102.7% of plan in 2011 and 106% in 2012. -Ranked 2nd in the entire region (100+ stores) for sales vs. plan in Q4 2011 and again in Q2 2012.-Increased the store’s average transaction by 8.5%.-Improved “Voice of the Customer” survey scores by 28 basis points to 9.08 out of 10 (goal: 9).-Achieved 101.2% of the profit plan in 2011 and 110% in 2012.-Reduced inventory shrink year over year.-Significantly improved employee engagement scores with double-digit increases in several categories.-Recognized for the most improved bilingual staffing in the entire region with a 679 basis point increase.-Developed and promoted 1 assistant manager and 3 department supervisors internally.-Delivered 100% response and 98% participation as the district PAC captain.-Hosted successful walks with several top executives, including 2 with the Divisional President.

Sunnyvale, Ca. (105,000 Sq. Ft.

Assigned to an older store with a unique layout to repair operational processes. Oversaw the service desk, cashiers, receiving/RTV, inventory shrink, P&L, controllable expenses, accounting, safety, and building maintenance.-Provided key contributions that drove the store to 1st in the district for sales and profit performance.-Consistently surpassed all key performance targets including private label credit goals.-Continued to serve as the district garden co-captain in conjunction with a store manager.-Participated in the development and promotion of a top department supervisor to assistant manager.-Rated as “outstanding” on the performance evaluation – the highest rating possible.

San Jose, Ca. (106,000 Sq. Ft.)

Oversaw every facet of store operations, including front-end and backroom, in a high volume, top-performing store. Assigned to this location at the request of the store manager as soon as the position became available.-Provided key contributions that led the store to 1st in the entire region for sales and profit performance.-Achieved 105.2% of the profit plan and 103.6% of the sales plan for FY 2009.-Reduced controllable operating expenses 7.2% and inventory shrink 7 basis points below LY.-Drove the Voice of the Customer “likely to recommend” score to 9.14 out of 10 – improved 101 basis points.-Achieved 108% of the private label credit target.-Spearheaded the development and ultimate promotion of 4 department supervisors to assistant manager.-Appointed district garden co-captain in partnership with a store manager.-Rated as “outstanding” on the performance evaluation – the highest rating possible.

Campbell, Ca. (98,000 Sq. Ft.)

Selected to bring a fair and consistent management style to a challenging store that was struggling with union activity. Oversaw Merchandising, Specialty and Services sales, and Night Operations at various times in this position.

East Palo Alto, Ca. (106,000 Sq. Ft.)

Promoted from department supervisor in August 2005 in a store that was considered extremely high risk in terms of safety and loss prevention. Achieved 100% on a safety performance evaluation and 97% on a shrink review.

San Jose, Ca. (106,000 Sq. Ft.)

During my time in this position I took on several departments with increasing responsibility. At times I was responsible for multiple departments. In 2003 I became a key carrier and took on various Manager on Duty responsibilities.

San Jose, Ca. (106,000 Sq. Ft.)

Garden/Seasonal Department Safety Team Captain

Los Gatos, California

Sunnyvale, California

A complete tropical fish pet store. Freshwater, Saltwater, Reef, Live Plants and more.