♦ Achievements ♦Account holder for several hotel groups and boutique hotels (Annual Recurring Revenue: ~S$239,000).♦ Responsibilities ♦Managing client relations, reducing churn and retaining client loyalty.

♦ Achievements ♦ Redesigned product workflow to incorporate E-Visitor Authentication by Singapore Tourism Board.♦ Responsibilities ♦The bridge between Presales, Product, Engineering and Customer Success Team.

♦ Achievements ♦Successfully developed and sold a project for an undisclosed fee to a founder of a listed Hong Kong Stock Exchange company.♦ Responsibilities ♦Core startup team.Reports to Chief Executive Officer, manages a project team of 6, to develop a peer to peer collateral funding mobile application.

♦ Achievements ♦Participated in the migration of IBM Lodging Management Systems to MICROS Opera in November 2016.Setup majority of the MICROS Opera Vision Reports for Marina Bay Sands Front Office after migration.Implemented new process for mass key preparation for up to 1800 rooms check-in in December 2015 for Front Office Groups.Retained annual major contracts such as:- BNP Paribas WTA Finals Singapore 2014/2015/2016- CommunicAsia 2014/2015/2016/2017- dbAccess Asia Conference 2014/2015/2016/2017- ITB Asia 2014/2015/2016- SAP Field Kick-Off Meeting 2014/2015/2016/2017- Singapore International Water Week 2014/2016 (Biannual)- Singapore International Energy Week 2014/2015/2016- Starhub TVB Awards 2014/2015/2016- TFWA Asia Pacific Exhibition & Conference 2014/2015/2016/2017♦ Responsibilities ♦Reports to Associate Director of Front Office, manages a team of 10 groups operation specialists, including 1 Duty Manager and 2 Supervisors, who are the hotel logistics planners for group size ranging from 10 rooms to 1800 rooms.Leads all pre-conference for groups together with Senior Vice President of Hotel Operations.Represents Front Office Groups in twice weekly briefings to Chief Operating Officer, Senior Vice President of Hotel Operations and various Executive Directors of Marina Bay Sands.

♦ Achievements ♦Implemented new process to expedite group check-out procedures in June 2015 for Front Office Groups.♦ Responsibilities ♦Reports to Front Office Manager, Front Office Groups, manages a team of 7 Supervisors, who are the hotel logistics planners for group size ranging from 10 rooms to 1800 rooms.

♦ Responsibilities ♦Concurrent role held during Duty Manager, Front Office Groups.Reports to Director of Hotel Operations, manages a team of 60 Butlers, 6 Assistant Managers and 8 Supervisors, who takes care of high net worth VIPs staying in the top 64 suites.

♦ Achievements ♦Implemented new process of segregating non-gaming VIPs to enhance arrival experience in October 2013 for Premium Services.♦ Responsibilities ♦Concurrent role held during Duty Manager, Front Office Groups.Reports to Director of Hotel Operations, manages a team of 6 executives who creates impeccable arrival experience for non-gaming VIPs staying in 2561 rooms and suites.

♦ Responsibilities ♦Reports to Front Office Manager, Front Desk Operations, manages the daily front desk operation which processes an average of 1200++ check-in and 1200++ check-out per day.

♦ Responsibilities ♦Reports to Assistant Manager, Butler Services, manages the daily operation of Butler Services which takes care of high net worth VIPs staying in the top 64 suites.

♦ Achievements ♦Initiated the installation of karaoke systems in top 20 butlered suites and oversaw the completion of the project in March 2011 for Butler Services.♦ Responsibilities ♦Pre-opening team.Reports to Supervisor, Butler Services, ensure a high standard of service with an eye for details for the VVIPs staying in the top 64 suites.

♦ Achievements ♦Streamlined SOPs for stock taking to decrease wastage of supplies by 10% and increased company’s profit by 13% monthly from December 2009.♦ Responsibilities ♦Core startup team. Reports to General Manager, manages a team of 7 waiting staffs and 2 chefs.

♦ Achievements ♦Implemented central database for all inventory with SKU numbers to improve logistics efficiency and storage space in the company.♦ Responsibilities ♦Reports to Operations Manager, manages the inventory storage and ordering for the company.

♦ Achievements ♦Co-developed and campaigned IT security awareness program under Military Security Department for Ministry of Defence and Singapore Armed Forces.