Peter Ryan Email & Phone Number

Melbourne, Australia

• Develop, plan and lead the implementation of strategies and tactical solutions to improve operational efficiencies, embed new ways of working, process improvement initiatives and drive key activities as outlined in the.
• Using data and building measures to analyse, plan and deliver tactical solutions to maximize retention and acquisition of members including improvements in the member and staff experience for all campaigns such as.
• Foster and manage strong RACGP stakeholder engagements ensuring communications and activities affecting member services and staff are communicated in an efficient and effective manner. Expected to work directly with.
• Planning and managing the communications and implementation of team and process changes, optimization and key initiatives that support the RACGP strategic and department operating plans.
• Accountable for the quality and compliance outputs of the member service team including the management of team performance by creating effective performance plans including development and succession planning for all.
• Implement measures to measure service excellence and member satisfaction by monitoring member sentiment through the NPS program, identifying member pain points and implementing tactical solutions to address member and.

Ballarat, Australia

The Assistant Centre Manager provides leadership, guidance, direction, and support to Team Leaders, Dispatchers and Call takers whose primary role is to provide emergency and non-emergency communication services to the Victorian public and Emergency Service Agencies. This position drives the achievement of agreed organisational, team and individual goals.

Ballarat, Australia

The Assistant Centre Manager provides leadership, guidance, direction, and support to Team Leaders, Dispatchers and Call takers whose primary role is to provide emergency and non-emergency communication services to the Victorian public and Emergency Service Agencies. This position drives the achievement of agreed organisational, team and individual goals.

Ballarat, Australia

1. Provide ongoing development, management and leadership of a State EmergencyCommunications Centre (SECC) team – consistent with corporate policies and inconjunction with the appropriate functional Department(s): In conjunction with other Team Leaders, ACMs, and Workforce Management,ensure agency resourcing needs are identified and appropriate action is.

Melbourne & Ballarat, Australia

Melbourne, Australia

1. Provide ongoing development, management and leadership of a State EmergencyCommunications Centre (SECC) team – consistent with corporate policies and inconjunction with the appropriate functional Department(s): In conjunction with other Team Leaders, ACMs, and Workforce Management,ensure agency resourcing needs are identified and appropriate action is.

Melbourne, Australia

 Calltaker taking Emergency 000 Police calls  Dispatching Emergency 000 events for Police  Assisted as mentor for calltakers training as dispatchers.

Mount Waverley

Volunteer ServiceState Officer Communications & Communications SuperintendentRegional Officer – Communications & Emergency ManagementAdvanced First ResponderJob Responsibilities State Staff – in charge of Communications for Victoria Manage a staff of 8‐12 people, and approximately 50 operators Responsible for running of 5 Communication Centres.

Emergency Department - Royal Melbourne Hospital

 Student Nurse. Worked as Emergency/Theatre assistant in ED and on ED Trauma Teams. Assisted training new ED staff

Melbourne, Australia

 Calltaker taking Emergency 000 Police calls Dispatching Emergency 000 events for Police  Assisted as mentor for calltakers training as dispatchers.

Melbourne, Australia

 Calltaker taking Emergency 000 Police calls for first 6 months of Employment Assisted as mentor for new calltakers

South Melbourne

 Answering Telstra Mobile customer calls relating to service and account queries.

South Melbourne

 Customer Service Desk and Front end register staff Training new staff Front End Supervisor of Customer Service Desk and registers

Highpoint Shopping Centre (Maribyrnong)

 Customer Service Desk and Front end register staff Training new staff Assistant Front End Supervisor of Customer Service Desk and registers

Werribee Plaza

 Customer Service Desk Floor staff in Sporting Goods, Electronics, Home & Auto, Garden and ToyDepartments Front end register staff Training new staff Assistant Front End Supervisor of Customer Service Desk and registers

Bachelor Of Business Management

Graduate Certificate In Applied Business

Graduate Certificate in Management, Business Administration and Management, General

Associate Diploma Of Management, Business Administration And Management, General, Business Administration And Management, General

Associate Diploma of Management, Business Administration and Management, General

Registered Nursing/Registered Nurse

Certificate Of Information Technology

Certificate of Information Technology

Victorian Certificate Of Education