Peter Luk Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

- Define configuration specifications- Define business analysis requirements- Elicit requirements when appropriate- Translate and simplify requirements- Manage communication in relation to requirements- Requirement analysis- Plan and monitor business cases- Perform quality assurance- Develop relationships with partners- Design and review test cases- Process change requests- Manage a project’s scope, acceptance, installation and deployment from start to finish- Report on technical issues and questions, make recommendations to product team- Communicate key insights to stakeholders, facilitators, and partners- Constantly be on the lookout for ways to improve business practices and efficiencies

Greater Los Angeles Area

Fullerton, California

Professional Experience• Managed team of 4 to 10 employees in warehouse operations for fulfillment, receiving, and inventory control.• Worked closely with FedEx representative to monitor shipping trends, optimize FedEx volume discounts, and shipping tiers.• Led weekly department meetings to communicate important announcements and discuss new changes in process.• Coordinated companywide campaigns with Customer Service, Marketing, and Purchasing Department to carry out promotional programs that offer special deals to customers.• Supervised Receiving Department to reconcile discrepancies in purchase orders and vendor shipments.• Interacted closely with department members to gather feedback and suggestions for improving efficiency in the warehouse.• Created the work schedule for part time employees and reallocated resources to appropriate tasks when employees called in sick or were on leave.• Practiced progressive discipline for poor performing employees; followed HR practices to document issues and action plans.Selected Achievements• One of the contributing members in the management team who planned and designed the warehouse layout and business expansion during the transition to a new company facility, which include point of entry for shipments to outgoing packages.• Achieved a 40% decrease in fulfillment processing time by implementing new shipping software, fulfillment shelving system, and simplified packing methods.• Saved up to $1,000 in weekly shipping cost by applying new shipping discounts and delivery methods to outgoing packages.• Managed a team of 8 to fulfill 1,500 orders over the Thanksgiving holiday and Cyber Monday in 3 business days without the need of overtime payment.• Reviewed various key performance indicators in fulfillment and receiving to improve process and eliminate inefficiencies.• Created an emergency action plan as required by OSHA to comply with federal regulation as a member of the company safety committee.

- Employed as an ID card photographer, took photos, and distributed picture ID cards to the students.- Put in charge of a select team sent out to various schools around the Riverside and Orange Counties.- Coordinated with school administrators to ensure the success of school orientation.- Managed tight schedules for different schools during the registration weeks, learned the importance of teamwork and able to adapt to different work environments; accustomed to handle constant time pressures, to manage students with different personalities, and to resolve issues.

- Shadowed doctors and nurses to observe the roles and responsibilities in an outpatient setting.- Managed a structured, fun, warm and exciting lobby atmosphere where children can play and learn to strengthen their reading skills while waited for their appointment.- Worked with the Reach Out and Read Program at the clinic with responsibilities of reading books and coordinating social activities for children while they were waiting in the lobby.

B.S., Business Administration

Activities and Societies: Asian American Christian Fellowship, IM Basketball

Human Resource Management

Participated in class exercises where we simulated HR practices. Completed a case study where we went through the hiring process of HR.