Peter Burt Email & Phone Number

Escondido, Ca, Us

Greater San Diego Area

Leaders In It Service Management

Greater San Diego Area

Orange County, California Area

RealWorldIT is a professional services and consulting organization focused on the strategic transformation of clients' technology processes. RealWorldIT helps achieve the optimum balance between cost, quality, utility and warranty by aligning IT services to business value, Clients include Broadcom Corporation and Toyota Financial Services.

Torrance, Ca

Managed multiple global support teams, in India and throughout the US, providing services to Toyota Financial Services. Teams included service desk, deskside support, IT Service Management and reporting.

Orange County, California Area

Providing strategic ITSM consulting to Advanced Sterilization Products, a division of Johnson & Johnson in Irvine, CA. Project designer and lead on a project to optimize core ITSM processes and more precisely align them with business requirements.

Greater Orange County

Orange County, California Area

Las Vegas, Nv

Responsible for IT strategic planning, service deliver, BMC/Remedy operations, project tracking, customer service, and financial management. Optimized existing IT processes and implemented critical processes that did not yet exist. Worked with process owners to remediate defects and improve efficiency. Established problem management and improved knowledge and incident management. Chaired the Change Advisory Board and managed all IT changes within the organization. Implemented 35 discreet process improvements resulting in a significant reduction of process violations, defects, compliance risks and workflow delays. Directed high-severity incident response teams during critical outages.

Irvine, Ca

Provided leadership, guidance, and staffing recommendations to executive management during an IT reorganization. Ensured that systems and processes remained 100% functional during the transition and provided interim management of IT operations and service desk. Reduced ticket volumes and streamlined service desk operations by optimizing IT functions and implementing self-service. Launched a help desk improvement plan that optimized roles and supporting technologies.

Huntington Beach, Ca

Owner and director of 9 Los Angeles-based franchises in the professional services industry.Provided strategic leadership and guidance for all aspects of the company including technology, operations, human resources, marketing, finance, company culture, legal, compliance and sales.Designed and developed the Customer Relations Management (CRM) system, the enterprise database backup application and company intranet-based reporting and scheduling interface.Directed the company from initial start-up to grossing over $350,000 annually.

Irvine, Ca

Senior Technology Manager – Process & OperationsNational director and program manager for technology process improvement and cost-reduction efforts. Designed and managed a comprehensive program to remediate all critical technology processes throughout the enterprise. Developed and led a new project execution methodology that provided significant cost-savings in the shortest amount of time. Launched 16 projects that achieved a reduction in annual operating costs of over $10.5M. Eliminated 53% of procedural defects, and improved overall process cycle times by 37%. Regional Service Delivery ManagerManaged southwest service delivery and operations teams providing service for over 3000 locations. Directed international high-severity incident response teams during critical outages.Designed and led a 90-day six-sigma project that reduced enterprise incident response times by approximately 30% and achieved an annual cost savings of over $1.5M.Committee member on the ITIL enterprise process conversion team.National Operations Manager – Long Beach Mortgage (LBM) Division Program manager leading all projects to integrate LBM's infrastructure and processes into WaMu's.Led efforts to restructure operations, restore system stability and improve relations with executive management for Long Beach Mortgage; a multi-billion dollar WaMu acquisition.Managed national operations for data center facilities and all technical support teams, providing customer service throughout the enterprise, 24/7/365.Directly managed all high-severity incidents and outages.Managed all aspects of the company’s data centers including passive infrastructure, cooling systems, fire protection, backup & disaster recovery, physical access and cabling.Implemented operational and process improvements that increased system availability by 18% and network capacity by 30%, saving the company approximately $150,000 per year.

Greater Boston Area

Provided project-based consulting services focused primarily on operating system migrations and data center operations.Project manager and lead engineer for an 18-month university-wide Banyan VINES to Windows NT network conversion at Tufts University.Provided operational and data center consulting services to corporate clients such as Continental Wingate, Watson, Wyatt Worldwide and Unisphere Networks.

Los Angeles, Ca

Provided project-based consulting services focused primarily on data center operations, service delivery and infrastructure design.Provided engineering designs, project plans, implementation procedures and project management for enterprise-wide operating system migrations from Banyan VINES to Microsoft Active Directory for both Nissan Motors and Stone & Webster Engineering.Provided similar services to other corporate clients including the State of Hawaii, Pinkerton Security, the City of Burbank and JBL Professional.

Northridge, Ca

Provided hands-on support and customer service for all servers, networks, desktops and data centers in a 4000-seat, campus environment. Serviced Banyan, OS2, Novell and Microsoft servers, as well as Cisco and 3Com networking devices and a wide variety of desktop systems.Resolved approximately 35-50 trouble tickets per weekReceived outstanding employee awards for exceptional performance and customer service