I've been in sales and marketing for over 30 years. My last ten years have been the most challenging, yet most rewarding, as I've worked with exceptional private Clubs across the nation. 100 % of the GM / COOs I talk with all confirm that it's more difficult to lead a Club today than just 5 - 10 years ago. Today's members and Boards are demanding more and Clubs are often having to do more with less BUT still deliver the exceptional experiences! It's gratifying to provide the best business intelligence to help GMs in both of these critical areas!From my early years as a customer service specialist at General Motors, I've been passionate about helping clients improve customer satisfaction and increase revenues.Specialties: Helping Club leaders with awesome "Staff coaching," "shared leadership vision,"effective planning" tools for the greater benefit for themselves, their Staff, their Board and their Members.