Peter Monehen Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, United Kingdom

Salesforce Admin – analysis and review of Opencast internal Sales Pipeline. Customised the automated Lead processing process and enhanced the Sales pipeline process to include the automatic creation and availability of ongoing Projects. Re-engineered an integration to BoxxStep providing easily viewable sets of Account and Opportunity organigrams, SWOT and RAID analysis. Streamlined and enhanced reporting capabilities, Digital Delivery Manager for DWP – managing the creation of internal and external file transfer routes. Discovery, Analysis, Co-ordination of required work, E2E testing, managing the change process and delivery into Production. Technical Analyst for NHS Dental- analysing and re-engineering reports from Business Objects into Oracle BI Publisher including the bursting and subsequent FTP process to allow reports to be viewed as part of an online service. Technical and Data Analyst for NHS Programme- re-engineering Mainframe reports to utilise Oracle Analytics Cloud to allow the successful retirement of Mainframe services. JIRA used to maintain and manage Backlog and Stories through to Release.

Newcastle Upon Tyne, England, United Kingdom

Release and Delivery Manager for ServiceNow platformMajor UK Bank. Responsible for developing and maintaining a yearly timeline of Releases and providing assistance in the adoption of a more Agile response to the releasing of changes. Responsible for managing, co-ordinating and implementing all related production releases and the associated change control process. Also responsible for all User Communications and the presenting and securing of all necessary approvals at Change Authority Boards. Responsible for the adoption of a more controlled approach and bringing more Governance to the Release process. Programme of work also included the Delivery Management of a new ServiceNow offering which took around 24 months to achieve. Setting up a new Release process utilising the new ServiceNow agile SDLC offering along with a new vendor bought Release Management Tool 'Cutover'. Project Manager for NHS programme- responsible for planning and day to day running of application development and reporting. Created requisite project documents, developed use cases, facilitated development of testing strategies, managed integration testing and analysis, generated plans and estimates for projects and reworked upon re-prioritisation by the business. Business Analyst Requirements gathering and analysis for a new iPost application. Documenting all requirements and User Stories in the creation of a document used to secure funding. Salesforce Consultant -UK based internet gaming company. Providing input to design considerations interfacing with existing data warehouses. Created, documented, tested and implemented Salesforce applications bringing greater visibility of sales team targets and performance. Requirements Analysis and consolidation of existing documentation as part of Agile approach to Salesforce project.. Technologies used: Salesforce, Composite, Tableau, JMS

Newcastle Upon Tyne, England, United Kingdom

Royal Bank of Scotland - Salesforce Consultant 2011 – 2012 Senior Consultant delivering a custom application for an internal Learning and Development system for a new business operating model Technologies used: CRM, Salesforce, Apex, Visual force, Data Loader Barclays Capital - Salesforce Business Analyst and Consultant 2011 Analyst working on a feed from Dynamics to a data warehouse.in a large ‘taskforce’ team to deliver a Dynamics CRM system based on an existing Salesforce model. Both systems sync’d via the integration tool Scribe. Technologies used: CRM, Salesforce, Apex, Visual force, Data Loader, WinCSP, SQL Server Business Intelligence The Challenge - Salesforce Consultant 2011Working as part of a team developing new functionality for an existing Salesforce custom instance delivering a system to manage ‘O’ level student development courses in the UK. Technologies used: CRM, Salesforce, Apex, Visual force, Data Loader Salesforce Consultant 2011Re-engineered an existing Capgemini CRM system to provide a better buy-in from sales and management teams and to better represent the service industry that the company perform in. Developed an ITIL based Service Delivery proof of concept as part of a company initiative to provide clients with a greater visibility in service provision. Technologies used: CRM, Salesforce, Apex, Visual force, Data Loader

Newcastle Upon Tyne, England, United Kingdom

Deutsche Bank 2004 – 2010 Release/Deployment Manager; co-ordinated the allocation of environments for testing and managed the release scheduling for a large trading and settlements system. Project managed the creation of new test environments. Led an offshore team for management and support of test environments, supporting 22 applications. Encouraged and utilised ITIL practices for service delivery. Responsible for managing, co-ordinating and implementing all related production releases and the associated change control process. Provided support for user acceptance testing for batch and on line processing as part of a team supporting a large electronic funding transfer system. Technologies used: Unix, Oracle, Sybase, dweb, Tomcat, WebSphere BSkyB - Business Analyst/Test Manager 2002 – 2004 Project to report and prevent revenue leakage caused by subscriber amendments during the term of a contract offer. Responsible for quality assurance against functionality and coding standards as well as regression testing. Created deployment plans and performed management of releases into production. Generated accurate estimates for change requests and impact analysis.Nissan (UK) Ltd - Business Analyst 2001 – 2002Provided analysis and design for the data conversion of a legacy manufacturing & stock processes. Technologies Used: Unix, Natural AdabasChase Manhattan Bank - Team Leader 1998 – 2001Hands on team lead on a project to create analysis and mapping tools to map trades and show trends. Systems written in VB Access. Training and support provided following implementations. Technologies Used: Unix, Natural Adabas, VB Access

Newcastle Upon Tyne, England, United Kingdom

Project leader of various projects providing reporting and data processing of for all UK prescribing Technical Team Lead of the mainframe application support team supporting all batch and online processing.

Edinburgh, Scotland, United Kingdom

Business analyst for an internal project for a new resource and recruitment processes. Test/QA Lead for a large UK based Building Society. Co-ordinated the testing of third party software and the quality assurance of the system test regression processes - based in Oslo.