Ellen Russell Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Full area operations management for the North East and Edinburgh regions. Managing operations and staff across ten serviced office buildings.

Newcastle Upon Tyne, Northumberland, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Gateshead, Tyne And Wear

Direct Reports 15 (2 Assistant Managers, 13 Staff)Following a merger backed by Nestlé and R&R Ice cream, I was tasked with opening the UK’s first Mövenpick ice cream boutique. Mövenpick is an internationally recognised Swiss ice cream brand with a strong consumer base in the Middle East and Australia. Alongside my heavy involvement with the planning and execution of the store rollout, I was also responsible for the following: • Oversight of retail strategy project from shop fitting through to consumer launch date• Design and implementation of operational procedures• Design and distribution of all company HR paperwork• Full review and enforcement of health and safety procedures• Recruitment and training of all staff• Budgeting & Management of store P&L• Forecasting and implementation of staff revenue targets and KPI’sAchievements• Nominated in three categories (World Class Customer Service’, ‘Small Retailer of the Year’ & ‘Leisure/Catering Retailer of the Year) at the Intu Retailer Awards.

Newcastle Upon Tyne, United Kingdom

I was tasked with opening and establishing a new branch of ODEON's Costa Coffee franchise. Alongside building notability and positive reputation among consumers within the local area, I was fully responsible for all operations of the store.Since the store's opening in October 2015 forecast revenue targets were consistently exceeded and my store was awarded the title of Brand Standards Champion three times after receiving a 96.6% rating during two of our compliance checks; a distinction rarely given to new stores by Costa.I was also awarded the ‘Flying Start’ Award at the March 2016 National Costa Conference. This was to celebrate the success of me and my store for being the best new franchise store throughout the whole of Costa Coffee UK.Because of my store's continued success, I trained three new Store Managers within the company to prepare them and give them best practice on opening a new store.After eight years within ODEON, I felt that it was time to move on and was approached about a new role with a different company.

Leeds, United Kingdom

For this position, I was promoted and relocated from Newcastle to Leeds. During this appointment I was responsible for all areas of the cinema operations. This included stock control including shrinkage and damage management, ordering and budgeting, recruitment & selection, health and safety, performance management, payroll processing, customer journey and more. In this role, I was also responsible for all areas of the digital projection including transferring films, film scheduling and more.I was then offered the opportunity to relocate back to Newcastle and open up the company's new Costa Coffee Franchise

Gateshead, Tyne And Wear

Whilst undertaking my degree I worked full time as a Team Leader within ODEON’s Metrocentre Cinema, their most profitable establishment. In this role I provided first line support to the Cinema Manager; monitoring all areas of operations for the cinema, recruitment & training, solving issues and dealing with guest complaints. The role also allowed me to be trained in all areas including in Digital Projection and IMAX projection. In 2013 I received the award for Team Leader of the year.Whilst in this role, I was responsible for all of the cinema charity events. This allowed to plan several successful charity events to raise several thousand pounds for Odeon's charities NSPCC & Variety Club.

Leadership & Management Diploma Cmi Level 5, Distinction

Bachelor’S Degree, Business Creation

Modules included: HR, Finance, Marketing, Business Start-Up

Television And Media Practice