It Support Specialist
New York City Metropolitan Area
-Provided tier 1 support; triaged problems, managed help desk tickets via ConnectWise for 50 clients.-Resolved issues related to the network, printers, password re-sets, Windows OS, and Office 365.-Documented the problem-solving process through to final resolution, including successful and unsuccessful decisions made and actions taken.-Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.-Provided first level networking support.-Created user accounts for employees using Active Directory and Microsoft Servers.-Migrated Microsoft Office accounts for business clients.