Peter O'Brien

Peter O'Brien Email and Phone Number

Global Head of End User Services - EU Compute | Service Focus | Mentor | Army Veteran @ TP ICAP
london, england, united kingdom
Peter O'Brien's Location
Greater London, England, United Kingdom, United Kingdom
Peter O'Brien's Contact Details

Peter O'Brien personal email

About Peter O'Brien

As a seasoned leader in Global Infrastructure's End User Services, I excel in enhancing user support and fostering team growth. My role focuses on exceptional front-office support, emphasising incident and problem management. I lead Desktop Management and Support teams across multiple global offices, united in delivering unparalleled service. My previous career in the military instilled in me robust leadership and teamwork skills, which I've seamlessly transitioned into client-facing roles. I'm passionate about elevating user experiences and championing my team's development.

Peter O'Brien's Current Company Details
TP ICAP

Tp Icap

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Global Head of End User Services - EU Compute | Service Focus | Mentor | Army Veteran
london, england, united kingdom
Employees:
1404
Peter O'Brien Work Experience Details
  • Tp Icap
    Global Head Of End User Services
    Tp Icap May 2019 - Present
    London, United Kingdom
    Managing End User Services within the global Infrastructure team with the primary function of leading the day-to-day support for internal broking and non-broking employees. Focused on providing an excellent level of service to user population and ensuring all incidents, problems and requests are managed effectively. Responsibility for the Desktop Management, Desktop Support teams. Responsible for 70 staff worldwide across multiple office locations.
    View
  • Telefonix Voice & Data
    Technical Services Manager
    Telefonix Voice & Data Jan 2019 - Apr 2019
    Farnham
    Leading, managing, and expanding the technology, including service desk, field engineering, and in-house IT & voice teams that provide end-to-end support and installations for all aspects of IT and Unified Communications support services.
  • Career Break
    Career Break
    Career Break Apr 2018 - Dec 2018
    London, United Kingdom
    View
  • Direct Line Group
    Interim Head Of End User Computing & Voice Services (Contract)
    Direct Line Group Jan 2018 - Mar 2018
    Bromley, Greater London, United Kingdom
    A temporary stand in role while the head of End user engaged on contract transition and deployment of major roll out of O365. Led the implementation of EUC & Voice services, managed risks, capacity planning and communicated mitigation plans across the wider team.
    View
  • Citi
    Head Of Global Premium Client Service Centre
    Citi Jan 2012 - Aug 2017
    London, Belfast
    • Leadership and tenure of the Premium Client Support Centre and End-User computing delivery and operations.• Directed technology teams of over 65+ staff.• Provided 24/7/365 support for Global Markets, Investment Bank and Executives.• Optimised high-touch support globally as a SPoC model for revenue-generating end-users.• Ensured the delivery of BAU production operations and project delivery programmes.
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  • Citi
    Senior Service Delivery & Transition Manager
    Citi Jan 2010 - Jan 2012
    Belfast, London
    • Directed a strategic path to centralise services.• Adopted a new TOM rendering service transition of functions across Trade-Floors, Investment Bank and Executives in North America, EMEA, APAC and Mexico City.• Developed a tier 2 high-touch Service Desk integrated with Senior Matter Experts (SME).• Improved work processes and continual improvement standards.• Implemented a global service improvement strategy for onboarding new employees and significantly reduced lead-time from 34% to 95% for day-one access to IT systems and services.
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  • Citi
    Service Desk Manager - Trade Floor (Hi-Touch)
    Citi Feb 2007 - Jan 2010
    Belfast
    • Created and owned Trade floor Service Desk.• Resolved technical issues across several businesses and transitioned from London helpdesk to building out the Belfast Service desk for revenue-generating clients.• Established a positive and productive site environment.• Accommodated the roles and needs of the team to promote a cohesive team-based culture.• Maximised potential talent and utilised continual service improvement methodology.
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  • Citi
    Technical Analyst - End-Users Support Services
    Citi Jan 2006 - Feb 2007
    Belfast
    Provided first-line support for general End Users and desktops in EMEA, Providing remediation of issues and request management. Contributor to problem-solving matters.
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  • British Army
    Royal Corps Of Signals - Army Veteran
    British Army 1980 - 2003
    Global
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Peter O'Brien Skills

Itil Management Service Delivery Vendor Management It Service Management Business Analysis Leadership Project Management Risk Management It Strategy Change Management Incident Management Stakeholder Management Process Improvement Customer Relationship Management It Management Disaster Recovery Project Delivery Strategy Outsourcing It Operations Integration Business Continuity Cloud Computing Troubleshooting Process Engineering Identity And Access Management International Relations Risk Assessment Problem Management Agile Methodologies Lean Six Sigma Vmware Windows Server Enterprise Software People Management Team Leadership Training Leadership Development Business Relationship Management Performance Improvement Siam Supplier Management Continuous Process Improvement It Operations Management Colleague Development Budget Control General Data Protection Regulation It Service Integration Process Design Operations Management Call Centers Gdpr

Frequently Asked Questions about Peter O'Brien

What company does Peter O'Brien work for?

Peter O'Brien works for Tp Icap

What is Peter O'Brien's role at the current company?

Peter O'Brien's current role is Global Head of End User Services - EU Compute | Service Focus | Mentor | Army Veteran.

What is Peter O'Brien's email address?

Peter O'Brien's email address is pe****@****aol.com

What skills is Peter O'Brien known for?

Peter O'Brien has skills like Itil, Management, Service Delivery, Vendor Management, It Service Management, Business Analysis, Leadership, Project Management, Risk Management, It Strategy, Change Management, Incident Management.

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