Peter O'Brien Email & Phone Number

London, United Kingdom

Managing End User Services within the global Infrastructure team with the primary function of leading the day-to-day support for internal broking and non-broking employees. Focused on providing an excellent level of service to user population and ensuring all incidents, problems and requests are managed effectively. Responsibility for the Desktop Management, Desktop Support teams. Responsible for 70 staff worldwide across multiple office locations.

Farnham

Leading, managing, and expanding the technology, including service desk, field engineering, and in-house IT & voice teams that provide end-to-end support and installations for all aspects of IT and Unified Communications support services.

London, United Kingdom

Bromley, Greater London, United Kingdom

A temporary stand in role while the head of End user engaged on contract transition and deployment of major roll out of O365. Led the implementation of EUC & Voice services, managed risks, capacity planning and communicated mitigation plans across the wider team.

London, Belfast

• Leadership and tenure of the Premium Client Support Centre and End-User computing delivery and operations.• Directed technology teams of over 65+ staff.• Provided 24/7/365 support for Global Markets, Investment Bank and Executives.• Optimised high-touch support globally as a SPoC model for revenue-generating end-users.• Ensured the delivery of BAU production operations and project delivery programmes.

Belfast, London

• Directed a strategic path to centralise services.• Adopted a new TOM rendering service transition of functions across Trade-Floors, Investment Bank and Executives in North America, EMEA, APAC and Mexico City.• Developed a tier 2 high-touch Service Desk integrated with Senior Matter Experts (SME).• Improved work processes and continual improvement standards.• Implemented a global service improvement strategy for onboarding new employees and significantly reduced lead-time from 34% to 95% for day-one access to IT systems and services.

Belfast

• Created and owned Trade floor Service Desk.• Resolved technical issues across several businesses and transitioned from London helpdesk to building out the Belfast Service desk for revenue-generating clients.• Established a positive and productive site environment.• Accommodated the roles and needs of the team to promote a cohesive team-based culture.• Maximised potential talent and utilised continual service improvement methodology.

Belfast

Provided first-line support for general End Users and desktops in EMEA, Providing remediation of issues and request management. Contributor to problem-solving matters.

Global