Peter Robards Email & Phone Number

Chicago, Illinois, United States

System/Network Administrator providing advanced technical support and outstanding customer service for a Managed Service Provider (MSP) that services hundreds of different enterprises located all across the globe.Expert level support for Microsoft’s core business software (Active Directory, Azure, Entra ID, Hyper-V, Office365, Sharepoint, etc.), Windows Servers and Client Operating Systems, et al. Network Specialist: Hands on experience with Cisco, HPE/Aruba, Juniper, Netgear… Show more System/Network Administrator providing advanced technical support and outstanding customer service for a Managed Service Provider (MSP) that services hundreds of different enterprises located all across the globe.Expert level support for Microsoft’s core business software (Active Directory, Azure, Entra ID, Hyper-V, Office365, Sharepoint, etc.), Windows Servers and Client Operating Systems, et al. Network Specialist: Hands on experience with Cisco, HPE/Aruba, Juniper, Netgear, Palo Alto, SonicWall, Sophos; Firewalls, Routers, Switches, et al. Regularly investigates and resolves critical Network wide issues/outages, ensuring response times and resolutions fall within contracted Service Level Agreements (SLAs). Works with NOC, Field/Project Engineers, ISPs, etc. to restore/maintain service.Security Specialist: Monitors and investigates security alerts and vulnerability scan results. Responds to Brute Force Attacks, Malware, Phishing, Ransomware, Unauthorized Access, et al. Works directly with Security Operations Center to triage and resolve incidents. System and Network log analysis. Direct client communication and education.Escalation point for tier 1/2 technicians, experienced tackling and solving difficult technical problems implementing efficient solutions. Works well as part of team, communicating effectively with stakeholders, superiors, colleagues, and clients. Comfortable working independently and taking initiative to solve problems. Excellent Multitasker.Responsible for tracking all work as service tickets in customer support system, logging time and expenses as they occur.Consistently responds to client requests in a timely and professional manner, solving problems creatively, efficiently, and independently. Actively works to improve customer satisfaction, service, and value. Show less

Remote

Created customized IT solutions for a wide range of clients’ unique business needs, offering services including Systems/Network Administration, Automation, Cloud-based (IaaS, SaaS) solutions, and technical support services.Automated configuration management and infrastructure set-up with Ansible and Python including, but not limited to: configuring web servers and end-user devices.Managed and configured bare-metal hypervisor on client server, installed ProxMox, configured… Show more Created customized IT solutions for a wide range of clients’ unique business needs, offering services including Systems/Network Administration, Automation, Cloud-based (IaaS, SaaS) solutions, and technical support services.Automated configuration management and infrastructure set-up with Ansible and Python including, but not limited to: configuring web servers and end-user devices.Managed and configured bare-metal hypervisor on client server, installed ProxMox, configured user/groups, deployed virtual machines, tested and trained internal employee on taking over administration. Trained clients in information and network security best practices, discussing: phishing, MFA, Password Management, BEC scams, and Social Engineering techniques.Provided on-call support for user devices, troubleshooting issues with Windows 10/11, MacOS, iOS, antivirus, email, Office 365, video conferencing, VoIP, WAPs, wired/wireless networking issues (TCP/IP, DHCP, DNS), file and print services.Provided white-glove customer service for clients, offering bespoke technical solutions, fast response times, and regular updates. Polite and professional in all communication. Show less

Humacao, Puerto Rico

Managed physical and virtual server infrastructure, along with employee end-user equipment, for boutique digital publishing company.Automated multiple regular business processes using Python, including: local and cloud backup solutions, employee on/off-boarding procedures, expense report filing, system monitoring, and more.Responsible for end-user device management and deployment. Managed configurations, imaging/backups, deploying system updates and security patches as… Show more Managed physical and virtual server infrastructure, along with employee end-user equipment, for boutique digital publishing company.Automated multiple regular business processes using Python, including: local and cloud backup solutions, employee on/off-boarding procedures, expense report filing, system monitoring, and more.Responsible for end-user device management and deployment. Managed configurations, imaging/backups, deploying system updates and security patches as needed.Maintained Linux (Debian/Ubuntu) servers, Managed configurations, imaging/backups, package management, deploying system updates and security patches as needed.Built and configured virtual test environment mirroring existing infrastructure for evaluating system updates and patches before deploying to production environment.Performed upgrades, repairs, and preventative management on a mix of desktops (Windows/MacOS), laptops (Windows/MacOS), and servers (Linux). Implemented version control for critical software, configurations, and infrastructure via Git.Deployed and maintained physical infrastructure for SOHO office spaces, including: routers, firewalls, switches, WAP's, Servers, Desktop, and Network infrastructure. Audited and troubleshot network services, including: DNS, DHCP, email (SMTP, IMAP4, POP3), SSL Certificates, VPN, file and print services, etc.Designed Business Continuity and Disaster Recovery plans and then implemented these plans during hurricane Maria.Migrated company from physical office space to a fully digital cloud (combining both IaaS and SaaS) solution, while maintaining a high level of availability for critical services. Escalation point for help desk support and generally go‑to technical problem solver. Dealt directly with executives on a regular basis and efficiently solved difficult technical issues creatively and effectively. Show less

Remote

Designed and implemented customized solutions based on the client's digital footprint and business needs. Developed, designed, and maintained websites, created and ran targeted email marketing campaigns, set-up and managed social media accounts, etc.Managed clients’ social media profiles across numerous platforms: engaged directly with users/followers/fans, produced original custom content, and designed custom tools to streamline the management process for other… Show more Designed and implemented customized solutions based on the client's digital footprint and business needs. Developed, designed, and maintained websites, created and ran targeted email marketing campaigns, set-up and managed social media accounts, etc.Managed clients’ social media profiles across numerous platforms: engaged directly with users/followers/fans, produced original custom content, and designed custom tools to streamline the management process for other employees.Automated solutions wherever applicable using Python including, but not limited to: posting content, scraping content, collecting and analyzing content for data mining purposes.Produced digital video segments, edited client videos, taught workshops on topics such as: team building, public speaking, creative problem solving, thinking on your feet, etc. Show less

Master Of Science - Ms, Computer Science

Bachelor'S Degree