● Strategize on increasing book of play.● Host events for VIP for sporting events; dinner and live events.● Analyze revenue and budget data and report to Senior Manager of Player Development.● Leading Multi-Cultural Acquisition in Legal States of DraftKings Sportsbook & Casino.● Manage SportsBook Retail Acquisition and relations.● Manage 300+ VIPs via Salesforce.● Utilizing hospitality to build loyalty to DraftKings Brand.

• Assists the Director of CRM with VIP clienteles of Social Gaming products such as, VIVA, HWC, BIG BONUS, HW JACKPOT, AND DOWNTOWN DELUXE. • Maintains high service levels for VIP customers• Develop new VIP clienteles via new promotions and events.• Maintain relationships and daily contact with VIPs to understand spending behavior. • Monthly review of KYC, Know Your Customer, to identify money laundering.• Manage Customer Service agents for VIVA, BIG BONUS, HW JACKPOT, AND DOWNTOWN DELUXE via ZenDesk. • Ensure high-end customers receive service in a friendly and efficient manner.• Build email campaigns to engage new customers and increase revenue with existing clientele • Increase spending of VIPs via Swag Bags and promotional gifts to spread brand awareness

• Assisted the VP of Casino Marketing in maintaining close ties with guests and branch offices • Approved billing disputes, partner invoices and all virtual cashiering functions for any external relationships utilized by VIP players• Responsible for auditing and coordinating payment for all external entertainment partners• Ensured that VIP Staff provided assistance to our high-end customers in a friendly and efficient manner including but not limited to booking hotel, limo, restaurant, and events, including group reservations • Directed department team member development, training, and evaluation establishing a motivated, professional, and accountable team. Served as a champion of team member morale, motivation and open communication• Established department performance goals, monitoring, and reporting on results for all assigned programs and staff

· Responsible for on-going recruiting and performance management for a team of highly talented service professionals to provide efficient guest service, customer satisfaction and profitability· Provided regular feedback and coaching as well as annual and mid-year reviews for direct reports using available HR and performance management tools· Continuously improved the communications between the Hospitality team and the Executive Host team to ensure the most seamless delivery of service promises possible to our VIP audience· Championed organizational improvements and efficiencies by seeking out best practices and opportunities for innovation· Managed the creation, distribution, and reporting on all comp exception reports for the VIP Hospitality team· Utilized analytical skills to determine profitability of assigning complementary play to guests based on actual or theoretical play

· Proactively greeted guests on the casino floor and participated in social events and special promotions · Fully empowered with comp authority and used sound judgment to makes decisions in accordance with established comp and expense guidelines· Maintained close ties with customers to engender loyalty· Anticipated, responded to and consistently met or exceeded the needs of guests including, but not limited to, transportation and accommodation arrangements

-Provided services by signing up players for new memberships, issuing cards, etc-Provided assistance for account inquiries/disputes

-Responsible for identifying and fulfilling our guests' jewelry needs, as well as maximizing personal and store performance.-Results-oriented, strong communication skills, excellent customer service skills, a consistent work ethic.-Able to multi-task and work in a team-friendly environment.

-On-Board Training new staff-Customer Service-Maintain Efficient Store Goals-Increasing Company's Sales Record

Maintain website trafficTroubleshoot hardware, software and network operating systemMaintain current and accurate information uploaded on WebsiteOrganized data set files