Peter J Sweeney Email & Phone Number

United States

Warranty/Recall Coordinator

Bannockburn,Il

Fleet Service advisor: • Receive inbound phone calls and work electronic purchase orders to effectively, efficiently, and professionally review and approve vehicle maintenance requests• Accurate entry and coding into the PO system of all requested, approved, and negotiated repairs• Research vehicle maintenance history, compare competitive prices, check warranty eligibility, verify requested flat rate times compared to published flat rate times• Maintain consistent time and / or cost savings advantage for customer• Prompt follow-up with fleet contact(s) and service vendors.• Professionally communicates with the customer the background research done to validate the vendor’s request and makes appropriate recommendations based on that research• Adheres to authorization, and approval, policy as outlined by each client• Problem resolution for any maintenance issue• Pursuit of manufacturer warranty, policy adjustment and service vendor warranty• Updating customer vehicle maintenance history• Adheres to authorization, and approval, policy as outlined by each client• Administer component part purchases on behalf of all customersAdditional Responsibilities:• Complete alternate projects or tasks as assigned by management• Cross trained and supporting “Recall Management”• Providing guidance related to COVID-19 including contact shops to ensure CDC guidance, and coordinate with shops for zero touch interaction at drop off• Ability to handle inbound Driver Call Center calls such as lost or stolen fuel cards, vehicle ordering assistance, mileage reporting, etc.

Bannockburn, Il

Warranty Administrator: Processes warranty claims on a timely basis for each franchise or distributor.Processes all warranty paperwork to ensure proper documentation.Verifies criteria required by factory or distributor. Files and maintains all service records as required by the warrantor.Keeps informed of all factory recalls and bulletinReconciles all warranty receivables with payments through the appropriate accounting schedule.Posts credits on computer.Resubmits all rejected claims promptly or receives authorization to write them off.Follows up on payment of outstanding claims.

Bannockburn, Il

A subrogate manager manages a subrogation/recovery unit, the work of which includes recovery evaluation, aggressive negotiations, litigation strategies, vendor relationships, and the disposition of subrogation claims. A subrogate manager effectively applies best claims and recovery practices. A subrogate manager evaluates subrogation files for proper liability investigation, verification of damages, and legal implements. A subrogate manager provides direction on further investigation strategies in the core areas of evaluation and negotiations. A subrogate manager responds to subrogation inquiries from all areas of the claims operation. A subrogate manager determines and resolves workload and assignment issues to ensure effective claims subrogation processing, expense management, and claims disposition. A subrogate manager represents the company at settlement conferences, trials, hearings, disputes, and in other external situations. A subrogate manager develops and implements appropriate training initiatives and trains other company personnel on recovery processes as needed to ensure that the proper level of expertise exists in the unit. A subrogate manager should also have experience with subrogation and recovery techniques, procedures, planning, and administration. A subrogate manager should have strong oral and written communication skills and should be used to interacting with all levels of internal customers, investigative agencies, and field sales and claims personnel. Computer literacy is also required.Investigate claim including pictures and interview the vendor start a care case contact vendor, store, corporate enter case into workmanship into recovery task list present estimate and case to vendor for review, vendor may submit the claim to the insurance co for review, insurance co will send an adjuster to repair facility to investigate the claim. the manager will follow until resolution and final payments are received.

Salem, Wisconsin

Responsible for all day to day operations of service drive,write up dispatch,and closing of repair orders all aspects of customer handling and concern resolution

Glenview, Il

The Warranty Administrator is responsible for making sure the dealership is paid for warranty work by preparing, submitting and following up on all claims.Major duties and responsibilities include, but are not limited to:◦Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.◦Uses technical information sources as needed to complete claims◦Reviews, corrects and re-submits claims that have been rejected◦Maintains complete and accurate records for warranty claims holding for credit and authorization◦Coordinates and works effectively with other employees to resolve problems with warranty repair orders◦Answers incoming phone calls, closes out all internal repair orders and other accounting functions as required.responsible for scheduling service work in the service department and for selling additional service to customers. Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership computer. Communicate with service customers to determine the nature of mechanical problems. The service advisor must obtain customer and vehicle data. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. If additional work is needed, a service advisor will explain the details to the customer, including the additional cost and time considerations. Follow up progress of each repair order during the day. The Service Advisor contacts customers by telephone regarding any changes in the estimate or time promised. Handle telephone inquiries regarding work in process and appointments. Deliver vehicle to customer and answer any questions.plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs.

United States

Responsible for assisting costumers with vehicle drop off for service, recording accurate discription of customers concern and preparing work order, dispatching of daily work assignments to technicians, keeping customer aware of vehicle status,prepare written estimates for needed repairs, call customer and advise of needed repairs and up sell required maintenancesPrepare repair order for closing and bill as needed, perform active delivery process to customer upon completion of repairs, was lead advisor shop consisted of 12 technicians

Was responsible for all daily operations of service drive and supervision of technicians and service advisors, including assisting customers with vehicle drop off for service appointment and preparing work order, dispatching of daily work assignments to technicians, preparing estimates of findings and calling customer to advise and up sell any needed maintenances, calling extended warranty companies when needed for repair authorization, bill out repair order upon completion of work and calling customer perform active delivery process when service was completed, shop consisted of 10 technicians.

Responsibilities entailed daily operations of service department duties, including client scheduling, writing of repair orders, dispatching of daily work assignments, preparing estimates for needed repairs, selling repairs and closing of repair orders. Also involved in maintaining of building and all aspects of employee supervision.

No, Criminal Law

Education record