• providing exceptional customer service support at point of contact, to determine and makepayments to customers, and payments made by customers• supporting customers by directing them to appropriate service channels, completing enquiries at first contact, identifying and prioritising customers who may be experiencing vulnerablecircumstances, in distress or who have accessibility needs, and escalating potential issues to the leadership team• helping customers build their digital… Show more • providing exceptional customer service support at point of contact, to determine and makepayments to customers, and payments made by customers• supporting customers by directing them to appropriate service channels, completing enquiries at first contact, identifying and prioritising customers who may be experiencing vulnerablecircumstances, in distress or who have accessibility needs, and escalating potential issues to the leadership team• helping customers build their digital skills across a range of platforms, payments, programs and services• improving customers’ ability to navigate and self-manage their payments and services• helping customers understand legislation, policy, procedures, payments and services administered by the agency• undertaking or participating in assessments and quality assurance activities to ensure payments are accurately delivered to customers• reviewing agency data sources and checking for payment correctness• providing on-the-job support to colleagues and working collaboratively in a team environment. Show less

I am an independent consultant who has more than 29 years of experience in Adobe ColdFusion and Microsoft SQL Server application development.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot problems, diagnose issues, and guide users through step-by-step solutions.Interact with clients or internal users to provide information in response to inquiries about products or services. Handle and resolve complaints, provide appropriate solutions, and ensure customer satisfaction.Manage and prioritise incoming tickets or incidents, ensuring… Show more Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot problems, diagnose issues, and guide users through step-by-step solutions.Interact with clients or internal users to provide information in response to inquiries about products or services. Handle and resolve complaints, provide appropriate solutions, and ensure customer satisfaction.Manage and prioritise incoming tickets or incidents, ensuring timely resolution and escalation when necessary. Coordinate with other IT teams to address complex issues and minimise service disruptions.Maintain and update knowledge base articles, FAQs, and troubleshooting guides to assist users in resolving common problems independently. Document resolutions and best practices for future reference.Utilise remote access tools to troubleshoot and resolve technical issues for users located in different geographical locations. Provide remote assistance for software installations, configurations, and troubleshooting. Show less

Develop intranet, extranet, web and online applications to support business processes for internal staff and clients.Review systems, procedures and policies and provide advice on how these can be improved.Work diligently to time frames to ensure targets are met.Understand the confidentiality and importance of the private membership and personal information you have access to and ensure this is always maintained confidential and secure.Ensure the business continues to grow its… Show more Develop intranet, extranet, web and online applications to support business processes for internal staff and clients.Review systems, procedures and policies and provide advice on how these can be improved.Work diligently to time frames to ensure targets are met.Understand the confidentiality and importance of the private membership and personal information you have access to and ensure this is always maintained confidential and secure.Ensure the business continues to grow its membership base by designing web and online applications.Promote the interests of our properties (Club Lime, Hiit Republic, etc) and provide input and advice where appropriate regarding marketing strategies and promotions.Maintain our online presence of services including Apple search and maps, Google search and maps and Microsoft Bing search and maps. Show less

Directorate of Publishing and Visual CommunicationsWord-processor automation, using Lotus AmiPro and WordPerfect for Windows, for the Document Generator (DOCGEN) project to save more than $10M annually in the production of departmental documents for the Electronic Publishing System.

Project Management, Procurement and Physical Security) including the Manpower Computing Centre (Deakin), Logistics Computing Centre (Greenway) and the Russell Building ‘A’ refurbishment.

Managing the creation, approval, and processing of purchase orders to ensure timely procurement of goods and services while adhering to budgetary constraints and procurement policies.Developing and implementing sourcing strategies to identify and select suppliers that offer the best value in terms of quality, price, and delivery.Cultivating and managing relationships with key suppliers to ensure alignment with organisational objectives, resolve issues, and drive continuous… Show more Managing the creation, approval, and processing of purchase orders to ensure timely procurement of goods and services while adhering to budgetary constraints and procurement policies.Developing and implementing sourcing strategies to identify and select suppliers that offer the best value in terms of quality, price, and delivery.Cultivating and managing relationships with key suppliers to ensure alignment with organisational objectives, resolve issues, and drive continuous improvement.Monitoring inventory levels and optimising inventory turnover to minimise carrying costs while ensuring adequate stock levels to meet operational demands.Ensuring compliance with procurement policies, procedures, and regulations, and implementing risk management strategies to mitigate supply chain disruptions and supplier-related risks.Continuously evaluating and improving procurement processes and systems to enhance efficiency, reduce costs, and drive operational excellence. Show less

Provide guidance to customers, assisting them in selecting the best computer systems, peripherals, and software to meet their needs. Act as the primary point of contact for resolving technical issues, providing troubleshooting assistance, and offering support for software and hardware-related inquiries.