Loving Monday challenges, develops and measures behaviour in both individuals and organisations. To create conversation, build trust and drive engagement, ensuring the relationships with both your employees and customers deliver their potential.

NFP, an Aon company, is an integrated organisation of consultative advisors and problem solvers. We provide expertise to help companies and individuals address their most significant risk, workforce, financial planning and retirement challenges. The value we deliver is driven by the proactive collaboration, diverse perspectives and grounded ambition of more than 8,000 colleagues in the US, Puerto Rico, Canada, UK and Ireland. We specialise in commercial business insurance, employee benefits, private/personal financial planning, health and safety, and people and talent. NFP’s subject matter experts, underpinned by leading technology solutions, partner productively to deliver sustainable and tailored solutions to meet clients' unique needs and enable their success. The people and talent specialists have been providing people solutions to organisations and their people for over 30 years. We offer strategic support and deliver comprehensive, tailored solutions, designed to support your organisation to maximise its greatest asset, your people. Our services aim to help you overcome key HR and people challenges, deliver impactful results for your organisations, and support your employees to thrive across the employee lifecycle, through: - Talent acquisition solutions- People development- Career transition and outplacement- HR services- Organisational changeFor individuals, we help you enhance your performance, giving you the confidence and expertise to build a better career.For individuals, we help you enhance your performance, giving you the confidence and expertise to build a better career.Personally supporting clients with:Executive 1:1 coachingBespoke Communication feedbackSenior team coachingCulture developmentLeadership developmentSenior manager developmentHi-po and talent development programmesOrganisational development and change consultancy

Solace offer a range of services including personal and organisational development, leadership development and executive coaching.

At Splitpin, we offer flexible specialised project management and consulting support for employee engagement survey programmes. Advising on survey structure and design and creating actionable, meaningful insight from the survey data so you can focus on implementing the actions you need to drive change.

Experts in Leadership Succession, Business Mentoring and Executive Coaching. Experts in the FMCG sector, helping you to build a more engaged, commercially productive and successful team by creating your own coaching culture.

As of September 2024, Connor Consultancy has rebranded to NFP, an Aon company

Key achievements in this role include:• Developed ‘Radian Engage’ a commercially available employee engagement consultancy service helping businesses to become more productive, profitable, and innovative whilst keeping their customers satisfied and staff loyal• Lead Radians employee engagement programme that saw engagement increase by 22% in three years• Developed a programme of linkage analysis mapping business performance to employee engagement proving significant links between improvement in engagement to improvement in financial, internal and external customer measurements• Project managed Radians IiP accreditation to ‘Gold ‘ and ‘Champion’ status• Implemented a group wide behaviour framework and appraisal measurement system aligned to group corporate objectives, vision and values and the drivers of engagement

Key achievements in this role include:• Implementation of a full measurement of employee engagement including all comprehensive supporting development, communication and action planning programmes to all stakeholders including executive and board level.• Developed, implemented and project managed the requirements of Investors In People through to full group accreditation.• Developed and implemented a group wide blended learning and development programme including a learning management system supporting access to bite size and full day facilitated sessions, e-learning and other self development materials.• Supported in partnership the development and launch of a revised programme of business planning including the development of new vision, values set, three year corporate plan and annual business planning cycle.

As an independent HR Management consultant my recent assignments have included:• Contracted as Learning & Development manager for the Radian group, a group of housing associations to develop and implement the requirements of a group Investors In People accreditation and a structured L&D and management capability model.• Contracted to Simplyhealth one of the country’s largest independent provider of private medical care designing and delivering a variety of management development training covering engagement and management style, personal and career development and a variety of soft skills.• Developing a set of soft skills training courses for an independent consultancy covering management and leadership and personal performance including change management, delegation, time management and communication

Key achievements in this role include:• Played a central role in the design and delivery of training to customer facing staff in support of significant changes in policy and the introduction of a people centred approach. This resulted in improvements in staff ownership, development and customer service.• Developed an 8-point customer service strategy including training and communication plans in consultation with key customer groups that covered, strategic intent, parameters and tangible action plans. This provided the business with the framework for measured improvements in customer engagement and management performance.• Worked with the management and teams within the central customer support centre to asses, develop and deliver a training programme of customer service improvements in support of the service strategy. This resulted in improved teamwork, ownership and inter department communication.• Developed with other team members the business’s people strategy to include all people development activity including all phasing and budgetary planning.

Key achievements in this role include:• Successfully implemented PRTM’s ‘Values Survey’ including researching partner, methodology, question set, operational rollout, training and communication plans. This provided directors with tactical information on the levels of employee engagement across their business area to focus management development, business priority and budgetary spend.• Conducted an international communications study of all PRTM Atlantic Region (Europe and Eastern US) staff and implemented a programme of enhancements. This work resulted in the development and delivery of a communication strategy that was based around the needs of its intended audience and a more efficient use of available budget.• Assisted the development of the architecture and methodology of the communication plan for PRTM’s worldwide brand transformation. Using web broadcasts and video conferencing. This plan ensured the brand transformation was completed within required timescales, budget and that all employees in PRTM’S Atlantic region were clear on new client messaging and management deliverables.• Identified and implemented enhancements to PRTM’s recognition and reward structure ensuring the structure was in line with PRTM’s values. This enhanced employee engagement and the credibility of the reward structure.• Implemented PRTM’s ‘Make an Impact’ structure a programme of community involvement in partnership with Oxfam International across PRTM’s Atlantic region. This implementation involved the development of all training and communication materials. The programme resulting in an improved work life balance for employees added to the culture within the firm and enhanced the firm’s global and brand reputation.

Key achievements in this role include:•Managed communications to all B&Q business areas UK and International for all e-HR activities.•Recruited and trained nine trainers who delivered conversion training for 1500 end users of B&Q’s SAP HR database to support a system upgrade.•Converted a B&Q e-Learning training solution for the SAP HR database into user-friendly language.

Key achievements in this role include:•Played central role in gaining acknowledgement from Gallup (leading global opinion poll organisation) that B&Q were the first European retailer to prove the link between Employee Engagement and business performance – in 2002 across >100 stores Employee Engagement data reflected business performance.•Coached senior B&Q managers up to main board level on the correlation between their management style and the performance of their area of the business. •Trained all new B&Q store managers in the ethos of employee engagement and how they could use the data to improve their business performance.•Worked with Gallup to provide every B&Q manager with a regular report summarising their performance in measuring and managing both their employee engagement and their customers alongside traditional business indices.