Managed entire supply chain, including quality issue management involving part redesigns, logistics, and monitoring demand levels that affected production. Accountable for sourcing parts at multiple US manufacturing facilities within established cost planning budgets, involving understanding of optimal inventory levels, logistics needs, and shipping processes for each location. Sourced and purchased new model and mass production parts from regional and international suppliers. Collaborated with… Show more Managed entire supply chain, including quality issue management involving part redesigns, logistics, and monitoring demand levels that affected production. Accountable for sourcing parts at multiple US manufacturing facilities within established cost planning budgets, involving understanding of optimal inventory levels, logistics needs, and shipping processes for each location. Sourced and purchased new model and mass production parts from regional and international suppliers. Collaborated with other departments (Engineering, Cost Planning, Sales, R&D, Tooling Administration). Administered $20-$30 million purchasing budget.Performed part cost change analyses to determine cost impact, as well as supplier change analyses to determine cost of moving business (tooling, logistic, transportation, raw materials negotiations, effect on other business with suppliers). Worked with suppliers to implement new technology into manufacturing lines. Coordinated with internal teams and suppliers to improve future designs. Analyzed quotes submitted by suppliers to determine validate cost components and assess cost vs. customers. Reviewed drawings/specs and data for all parts under purchasing umbrella.* Slashed packaging cost $75,000 annually by analyzing supplier packaging operation and identifying process improvement opportunities. Worked with packaging engineers to develop supportive liner system for installation into returnable containers, eliminating need for previously used cardboard packaging and saving time associated with process. * Successfully sourced parts for Honda Civic 5 door, beating cost planning target by $1.34 per part by recommending and assisting with conversion to stamping of parts using newer technology.* Created cost comparison form (CCF) using MS Excel that cut down time by close to 80%. Eliminated excessively manual process for managing quotes and data. Created formulas to link charts, graphs, and tables to single manual data input. Show less

Served as main point of contact between Honda and Pioneer on all issues involving business relationship, with accountability for sales/new business, sales planning/forecasting (along with supply chain and logistics), and mass production account management; includes $30-$40 million in parts sales to OEMs. Streamlined Product Lifecycle Management (PLM) by coordinating cross-functionally on strategic product development initiatives. Submitted quotes to Honda on new parts by compiling… Show more Served as main point of contact between Honda and Pioneer on all issues involving business relationship, with accountability for sales/new business, sales planning/forecasting (along with supply chain and logistics), and mass production account management; includes $30-$40 million in parts sales to OEMs. Streamlined Product Lifecycle Management (PLM) by coordinating cross-functionally on strategic product development initiatives. Submitted quotes to Honda on new parts by compiling information from involved departments. Drew releases for new products included in future Honda models. Worked with internal Product Planning Department to generate and present new ideas to customers. Communicated with Honda to address commercial issues. Researched competitor product lines.* Led program to build out Honda HRV in Mexico, successfully managing volatile $5 million monthly sales revenue program build-out to zero obsolescence. Navigated challenges that included communications issues, forecast inaccuracies, and complex logistics. Visited Mexico plant 1 year out from build out to establish direct rapport and relationships with contacts. Negotiated recoupment of $100,000 in cost.* Reduced inventory $1 million in 6 months based on sales/operations planning and implementation of industry best practices.* Received awards from customers (Honda, Toyota, Ford, and GM) in recognition of excellence in product development, quality success, and continued support through natural disasters.* Contributed on sales side to launch new business venture involving manufacturing of USB chargers, resulting in between $10-15 million of new business for Pioneer and installation of USB chargers in almost every vehicle.* Built forecasts for all 75 parts delivered to more than 10 facilities. Analyzed current sales, market trends, inventory, shipping time frames, manufacturing capacity, and customer orders, among other factors. Show less

Handled customer service, collection, and lease end calls. Generated high customer satisfaction levels through active engagement, issue resolution, and promotion of services and products that enhanced customers’ financing experience. Promoted use of products and services that helped reduce costs and generated revenue. Observed regulatory changes regarding Fair Credit Reporting Act. Contributed to increase in overall customer retention metric during tenure. Scored average of 9.5/10 on customer… Show more Handled customer service, collection, and lease end calls. Generated high customer satisfaction levels through active engagement, issue resolution, and promotion of services and products that enhanced customers’ financing experience. Promoted use of products and services that helped reduce costs and generated revenue. Observed regulatory changes regarding Fair Credit Reporting Act. Contributed to increase in overall customer retention metric during tenure. Scored average of 9.5/10 on customer surveys. Show less

Served as supervisor in charge, controlling 300+ properties managed by 100+ service providers spanning 5 customers. Negotiated service provider contracts to 30% margin goal and managed budgets negotiated for contracts.* Grew company’s share of Key Bank customer sites by 10%.* Increased portfolio size by 50 sites. Maintained 100% on-time work order completion record.