Transitioning into more network-based work alongside my Operations role. Working with Cisco Meraki, Extreme Wireless and HPE switching.Provided consultation and worked on physical and logical setup of the new Wilson Park redevelopment project.

Part of the Service Operations Team dealing with day to day operation of core business technology both on premise and in the cloud.-Implemented and maintained Intune MDM/MAM solution for fleet of mobile devices (including majority iOS and some Android), and Jamf MDM solution for MacOS devices.Acted as escalation point for Service Delivery Team and provided higher level assistance to end users.Involved in national phone system consolidation and Skype for Business rollout.Led… Show more Part of the Service Operations Team dealing with day to day operation of core business technology both on premise and in the cloud.-Implemented and maintained Intune MDM/MAM solution for fleet of mobile devices (including majority iOS and some Android), and Jamf MDM solution for MacOS devices.Acted as escalation point for Service Delivery Team and provided higher level assistance to end users.Involved in national phone system consolidation and Skype for Business rollout.Led nationwide print rollout and replacementWas part of on premise technology refresh of server and network infrastructure:-Worked on replacing aging infrastructure with new modern gear, while also keeping existing equipment functioning during the transition.-Migrated remaining on-premise servers to newer operating systems as part of vulnerability management-Provided design of network and completed hardware installation and configuration of new enterprise level network infrastructure-Led planning and rollout of new scoring system at WACProvided match day support and pre-game consultation/readiness checks for Cricket matches held at both WACA and Optus Stadium, including:-First ever event held at Optus Stadium (ODI Eng vs Aus 2018)-Women's T20 World Cup (2020)-Several BBL Seasons worth of home matches-Manchester United training session at WACA (2019)-International matches including Aus vs NZ (2019) and Aus vs India (2018)Provided technical guidance on the rollout of call centre phone system management software (Touchpoint and later Dialpad) for WACWorked on national migration from Skype for Business to Microsoft Teams for collaboration, primarily during COVID-19 period.Oversaw relocation of staff during preparation stages of WACA Ground Improvement Project, including designing network for new office spaces, organising relocation of key infrastructure, and performing migration of server room etc.Local WA Cricket consultant for WACA Ground Improvement Project Technology Requirements. Show less

Provided level 1 and level 2 technology support nationwide and primarily at the WACA.Involved in technology refresh of servers and movement of key services into Microsoft AzureInvolved in the amalgamation of WACA active directory into Cricket Australia's global active directory and then assisted in the migration into hybrid Azure AD deploymentProvided match day support and pre match consoluting/readiness checks for a variety of matches at WACA, notably:-Final Ashes Test Match at… Show more Provided level 1 and level 2 technology support nationwide and primarily at the WACA.Involved in technology refresh of servers and movement of key services into Microsoft AzureInvolved in the amalgamation of WACA active directory into Cricket Australia's global active directory and then assisted in the migration into hybrid Azure AD deploymentProvided match day support and pre match consoluting/readiness checks for a variety of matches at WACA, notably:-Final Ashes Test Match at WACA (2017)-BBL|07 season of home matches at WACA (2017/18)Management of Zultys phone system at WACA Show less

Onsite and remote support for small to medium business and corporate IT environments. My role included installation and setup of IT infrastructure of varying levels, level 1-3 helpdesk support, and review and documentation of IT infrastructure. This position required me to support a wide range of clients with diverse IT requirements Australia wide, including the architecture, health, hospitality, sports, accounting and real estate sectors.I have been required to perform after hours… Show more Onsite and remote support for small to medium business and corporate IT environments. My role included installation and setup of IT infrastructure of varying levels, level 1-3 helpdesk support, and review and documentation of IT infrastructure. This position required me to support a wide range of clients with diverse IT requirements Australia wide, including the architecture, health, hospitality, sports, accounting and real estate sectors.I have been required to perform after hours maintenance on servers and key network components regularly. Weekend and afterhours installations and troubleshooting have often been necessary to ensure clients were working effectively. I have been tasked with overseeing the transition of new clients onto our services, and designing solutions to fit the needs of the business going forward.Throughout my tenure, I have had exposure to and gained practical experience with the following software and technologies:-Windows Server 2003->2016-Windows SBS 2003->2011-Microsoft Office365-Terminal Services-Citrix XenApp/XenDesktop-Exchange 2003->2013-VMWare ESXi and vSphere-Veeam-Cisco Switches and Routers-Zscaler Cloud-Based Security-Watchguard Firewalls-Cyberoam Firewalls-Storagecraft Shadowprotect and Imagemanager-Webroot SecureAnywhere-TrendMicro Officescan/Worryfree-IBM/HP Server Hardware-Zultys Phone Systems Show less

Contract position to provide support for WACA staff during the transition to Cricket Australia IT. I was required to liaise with the Cricket Australia Infrastructure Team in Melbourne to review and document IT hardware, software and processes from previous IT. I was also required to introduce the new Cricket Australia IT staff to the WACA systems and transition them into the role.Role included:-General user level IT support (level 1-3) including helpdesk requests-Setup IT… Show more Contract position to provide support for WACA staff during the transition to Cricket Australia IT. I was required to liaise with the Cricket Australia Infrastructure Team in Melbourne to review and document IT hardware, software and processes from previous IT. I was also required to introduce the new Cricket Australia IT staff to the WACA systems and transition them into the role.Role included:-General user level IT support (level 1-3) including helpdesk requests-Setup IT requirements for external organisations utilising office space onsite-Reviewing the network and data infrastructure and creating/editing required documentation as part of the transition to Cricket Australia IT-Supporting Cricket Australia Staff working remotely at WACA ground-Transitioning IT support role to new Cricket Australia IT staff member post hiring Show less

Duties included assembling amplifiers, speakers and audio equipment. Light warehouse duties were also required.