Public OfficerEstablish aero club future state roadmapEnablement of commercial opportunities

• IT Leadership Team• Lead, manage and develop the IT Infrastructure team towards achieving operational and service objectives• Manage infrastructure relationships and service level agreements with 3rd party suppliers• Drive the modernisation of infrastructure, processes and practices• Identify gaps in existing IT processes and make practical suggestions for remediation• Ensure the corporate systems align with business strategy, technology strategy, corporate policies and standards• Operational separation of IT service catalogue. • Implement customer and IT-focused knowledge base solutions. • Implement zero trust framework and modern management methodology. • Manage and work with our strategic partners.

• Negotiated sale of IP to overseas entity providing a 62% return to our startup investors. • Delivering project management solutions in partnership with Monday.com to local and international clients.

Specializing in Office 365 and Modern Management technologies and Advanced Threat Protection.Providing governance and strategy for Office 365 & end-user computing within the government health sector.

• Strategic Planning for the aero club & airfield• Social media engagement• Create a digital strategy for online engagement and presence • Community engagement

• Consultation for autonomous UAV pipeline inspection project utilising the Boeing ScanEagle and Azure machine learning allowing manual reviews of video footage to be kept to a minimum.• Provide governance & direction for digital transformation utilizing the Office 365 and Azure stack• Onedrive Known Folder Move migration - Has saved money on SAN and backup costs • Windows Client OS security including enforcement of separate administrative accounts• Azure AD Privileged Identity Management• Azure Windows virtual desktop• Provide governance and align IS EUC strategy with Windows as a service• Integrate Windows 10 with Office 365 and InTune Services• Bring our Windows fleet & MS Office up to the current public release• Windows 10 SOE & SCADA SOE Design (control network node)• Introduce modern management technologies for Windows client. (AutoPilot, Workplace Azure AD Join)• Scale back the need for on-prem services where possible• Provide training to EUC team members that wish to expand their technical skills• Work with Microsoft to ensure the success of Office365 and work space collaboration.

• Provide 3rd level technical support in End User Computing Services to achieve team and business function objectives in support of the company’s strategy• Mentor and train team members on MS technology stack and promote continuous improvement through online training and certification.• Promote collaboration with outsourced IT providers.• Train on and adapt ITIL best practices. • Enable Azure Enterprise State Roaming• Identify and drive cost reduction and value creation relating to End User Computing• Application rationalization with a cost saving of 400K AUD without reducing current EUC functionality • Develop and maintain a client device SOE which utilizes the latest advancements in OS and Cloud solutions• Provide advanced technical support for technologies supporting BYOD (Bring Your Own Device) and the security associated with non company owned mobile devices• Participate in the cross training of Support Analysts to ensure a broad knowledge across IS• Effective, timely engagement and collaboration with internal and external stakeholders• Architect BYOD Solution Windows 10 & OSX• Group Policy Optimization• Client boot time Optimization• Integrate Windows 10 with Office 365 and Azure services• Windows SOE Design• Windows SCADA SOE Design (control network node)• Propose and lead technical improvements to optimize team performance and ensure quality deliverable's• Role model commitment to and enactment of Santos Values• Remove complexities & Optimize the Windows environment

• Provide support and consultation for sites in remote rural Australia• Liaise with IS Staff and customers at all levels in order to provide a high level of customer service• Work autonomously whilst based at remote sites to support local users of Santos Desktop hardware, software and general IT infrastructure• Windows SOE Design encompassing Windows 7 Windows 8.1 Windows 10 Apple OSX BYOD• Operating system deployment using SCCM and MDT to both laptop and tablet devices• Microsoft family of Operating Systems, particularly Windows Server 2008 and 2012• Infrastructure management and design. Active Directory Group Policy SCCM (2007 & 2012R2) WSUS• Implement an internet kiosk solution for all remote sites across the Cooper Basin whilst maintain systems remotely and creating reporting from a centralized management server• Support Virtualization environments for development and testingVMware MS Hyper-V• Integration of OSX devices into a Windows Active Directory Domain• Application testing for integration into the Santos environment.• Software packaging using Flexera Admin Studio and Orca for the purposes of silent deployment & operation system deployment (SCCM Task Sequence)• Application deployment using SCCM 2012R2 & Patch Manager• Support for MDM solutions, Mobile Iron & Microsoft Intune• Provide tier 2 & 3 support for Windows operating systems• Support Active directory & group policy• Experience with windows Server 2008 – 2012R2• Following change management processes• Managing project tasks and maintain documentation• Find new ways to automate tasks and create efficiency and save cost• Cloud services Office 365Azure ADIntune• Creating technical documents for policies and procedures• User visualizationAppsense Environment ManagerAppsense Performance ManagerMicrosoft UEV

• Support and maintain both Tandberg and Cisco VC systems.• Use of the TMS management suite to setup multi site video conferencing.• Provide support for web collaboration tools, Cisco Meeting Place & GoToMeeting• Troubleshoot VC systems and audio DSP systems

• Provide 1st tier support for variety of technologies including Windows XP, 7. Cisco IP phones account creation.• Call handling within SLA's• Back of house software installations and troubleshooting• Support for mobile devices• After hours on call

• Provisioning of PSTN and ISDN simple and complex services.• Liaise with Telstra to deliver services in time for the customer• Provide guidance on the services required for small to medium business

• Fault investigation of the Telstra PSTN and ISDN networks for corporate customers.• Exchange activation (System 12 & AXE along with ISDN services)• Liaise with other service providers to repair faults• Support field technicians when deploying or repairing fixed line services

• Process and production quality improvement.• Allocate labour to other workgroups as required.• Train new and existing team members on tasks within the work group.• Monitor for Standard Operating Procedure compliance for a given task.• Compile daily defect reports.• Conduct audits.• Work with other departments to create countermeasures to increase quality.• Follow OH&S standards, ensuring members know the aids available to them.