Pete Scarpero Email & Phone Number

Dorney Park & Wildwater Kingdom

• Develop and effectively execute strategic plans in collaboration with corporate leadership to achieve annual performance objectives of more than $12 million. • Aggressively drove business recovery from COVID pandemic, growing department revenue by 36% from 2022 to 2023 and surpassing 2019 revenue in 2024.• Empower team members to fulfill assigned responsibilities independently while adhering to a framework of clear expectations and standards to drive alignment. • Employ expertise in sales data and reporting systems to analyze trends and pipeline, identify areas of opportunity, project performance, and achieve results.• Drive team to recurring annual revenue growth through relentless focus on market opportunities, adoption of new technology, and first-rate client service. • Champion buyouts and special events that target distinct market segments to grow incremental attendance, utilizing cross-departmental collaboration to gain support and achieve successful outcomes. • Establish clear communication protocols to facilitate effective exchange of information across all levels of the organization.• Collaborate with corporate marketing to effectively message selling proposition.• Maintain fiscal responsibility through scrupulous expense management and diligence.

Dorney Park & Wildwater Kingdom

• Overhauled the sales office culture as Dorney Park’s first dedicated sales supervisor, championing service excellence and results-based satisfaction. • Cultivated multiple sales professionals into key, multi-year growth producers by providing ongoing skill development and pipeline advancement training. • Designed, proposed, and executed a team restructure plan that transitioned two redundant sales representative positions into critical support roles, enabling increased rep focus on volume growth.• Repeatedly assigned to onboard new sales managers at sister parks due to consistent outstanding performance. • Propelled company initiative to outsource ticket resale channel, with Dorney the only property to transition over 75% of third-party reseller accounts in inaugural plan year.• Established annual quantitative and qualitative goals for each team member to drive consistent achievement of results. • Ensured phone center properly staffed and trained to meet inbound volume and deliver exceptional, upselling service to grow revenue.

Dorney Park & Wildwater Kingdom

• Drove 22% increase in territorial revenue in first year and sustained growth in subsequent years through aggressive prospecting, active pipeline progression, and exceptional trust-building skills.• Consistently recognized as a top performer by clients, superiors, and peers for service quality, revenue generation, and collaborative work. • Maintained a minimum 70% annual retention rate with over 200 corporate accounts through reliable, personalized and attentive service. • Designed and implemented methods to increase office efficiency and drive sales volume, including office’s first electronic contract system in 2008.

Dorney Park & Wildwater Kingdom