Pete Schaller Email & Phone Number

Portland, Or, Us

Portland, Oregon Area

Development, maintenance, and troubleshooting of regression test cases/suites for iOS mobile app (build on iOS/Swift), Android mobile app, API (built on Ruby/Ruby on Rails), and back office (built on Javascript/Ember), all paired with hardware (printers, scanners, scales, etc.)

Developed multiple levels of service offerings, from remote DIY to enterprise level onsite implementations including a streamlined, self-serve data migration offering to process unprecedented surge of new accounts (100 vs. 15/month) when competitor went under. Created process for migrating current customers onto an API connected version of the product, in conjunction with automation of data migration script (processed 2k-16k records per location overnight without clean up from customer) to help businesses connect to state traceability system.Devised service offering for coaching tax setup to small businesses in states with exceedingly complex tax regulations and built accompanying manual compliance audit process.

Build initial support and implementation teams, developed SLOs, SOPs, SLAs, and general support processes, built and led implementation team and customer onboarding lifecycle, including sales to implementation handoff.

Portland, Oregon Area

Point of contact for client and support teams of accounting, tax, and payroll professionals; Process development, documentation (via Salesforce & LiquidPlanner), and scaling for rapidly growing client base; General accounting, tax, and payroll knowledge; Creating and solidifying onboarding processes that allow for rapid growth; Working with development team to create effective automation for ease of client onboarding; Development of tracking client life-cycle from point of sale through onboarding completion; Writing knowledge base articles to educate staff on process development.

Portland

YouTube Audience Growth Certified; Mastered for iTunes digital delivery specialist; onboard YouTube channels to multi-channel network; answer artists and customer questions regarding their accounts, album sign-ups and purchase orders; enter and track new prospects/clients/transactions into the Dynamics AX database system; content delivery to major retailers.

Portland

Role-model/facilitate learning of life skills; medication management; monitoring youth; managing caseload; organizing treatment team to ensure success in treatment and compliance with state and federal law.

Portland

Manage/maintain appropriate levels of stock on the sales floor; handling customer service; managing the warehouse; processing past and future orders.

Hillsboro

Coordination of engineers and FEI customers; processing orders; handling incoming calls; giving estimates for contract bids; event planning support.

Bachelor'S Degree, Speech Language And Hearing Science

Speech Language and Hearing Sciences

Speech Language And Hearing Sciences