I’m a technology and communications professional, with over 20 years industry experience delivering operational excellence and driving complex programs of work. I have background from start-up, to transformation, to close-out. I’m able to investigate and analyse challenging business problems, and deliver innovative solutions with a focus on quality. I am a leader of high-performing and engaged teams.Key Achievements:• I have led and developed high performing, connected teams, achieving outstanding Great Place to Work engagement results, including 100% team engagement in 2020• I initiated and executed a key fibre technology upgrade pilot, proving critical capability to execute at scale, identifying process efficiencies, developing innovative field delivery solutions, and achieving business target cost profiles • I developed the concept of a “Self-Replacement Kit” for rapid resolution of faulty Fibre to the Curb devices during Mass-Service Disruptions and conducted a trial with Retail Service Providers to prove the concept, successfully reducing restoration times by up to 75% and with >90% success rate• I identified the emerging issue of FTTC unserviceable locations, driving formation of a new program to deliver critical initiatives, develop business tools, and resolve the unserviceable backlog, completing the program in 2020 10% ahead of target• I conducted a cost benefit analysis of lead in verification & build program to confirm benefits would not be realised, and subsequently negotiated across nbn business units to close the program of work and change lead in construction to ‘on-demand’, resulting in a saving of ~$29m• I developed an integrated 3-month enablement program to support the implementation of nbn’s “Multi-Technology Mix” (MTM) into the deployment teams, delivering nbn’s most significant training program to date, with 200+ sessions, 450+ participants, 5,000+ contact hours, and achieving a 97% satisfaction rating