Highly experienced Contact Center Manager with extensive skills in leading multiple departments in multi-million dollar corporations. Executed corporate change including implementation of cultural change in mixed cultural environments. Deep technical understanding with the ability to analyze business processes, identify the issues and provide creative fixes. Excellent leader and coach with a consistent track record of maximizing employee engagement. Very skilled in P&L management, budgeting and how to to turn a non-profitable operation into a profit making operation.Specialties: Operations Management;Business Development;Customer & Client Engagement;Leading & Engaging people;Coaching for Performance;COPC and Six Sigma methodologies;Business Process Improvement; P&L Management with focus on returning profit;Change Management;Business Data Analysis;Computer Hard- and Software Design and managing the design cycle;Data Encryption and Computer Access Control;