Petronela Ganea Email & Phone Number

Petronela Ganea is a Digital Client Services Lead at QS Quacquarelli Symonds. They possess expertise in online advertising, market planning, advertising, management, online marketing and 2 more skills. Colleagues describe them as "Having Petra as my manager over the past four years has been a truly delightful experience. During this time I have witnessed her amazing dedication to providing top-notch customer service and showing true leadership qualities. While looking after the well being of our team, Petra consistently goes above and beyond to ensure customer satisfaction, and her commitment to delivering personalized experiences truly sets her apart. One of Petra's greatest strengths is her exceptional… Show more"

Listed skills include Online Advertising, Market Planning, Advertising, Management, and 3 others.

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  Digital Client Services Lead

  Qs Quacquarelli Symonds

  Jan 2016 - Present - Bucharest, Romania

  As a Digital Client Services Lead, I am responsible for overseeing the delivery of digital products for Tier 1 clients and managing the post-sale client relationship. From the moment an order is signed until the final campaign report is sent, I serve as the client lead, ensuring high-quality relationships and providing knowledge-driven solutions to guide our clients. My primary focus is maintaining overall client satisfaction and collaborating with cross-functional team members to deliver… Show more As a Digital Client Services Lead, I am responsible for overseeing the delivery of digital products for Tier 1 clients and managing the post-sale client relationship. From the moment an order is signed until the final campaign report is sent, I serve as the client lead, ensuring high-quality relationships and providing knowledge-driven solutions to guide our clients. My primary focus is maintaining overall client satisfaction and collaborating with cross-functional team members to deliver exceptional work.I also lead a team of Digital Account and Delivery Executives, ensuring they provide outstanding client experience. By developing and improving team processes, I constantly monitor their implementation to drive efficiency and effectiveness.• Overseeing and training a high-performance team of Client Services Managers.• Developing and implementing client service processes to enhance customer experience.• Collaborate with campaign and product managers to plan, create, deliver, and analyze client media campaigns, optimizing performance and brand awareness.• Track delivery, facilitate reporting, and analyze the success of digital campaigns, leveraging analytical and numerical skills.• Strong digital knowledge encompassing website management, website analytics, digital marketing, ability to manage complex digital sales packages, and understanding of all company digital media services.• Demonstrated ability to prioritize tasks effectively when faced with multiple demands, exceptional attention to detail and a meticulous approach to following detailed plans.• Established a track record of maintaining long-term client relationships and delivering outstanding customer service.• Good knowledge of Microsoft Excel, for producing and interpreting insightful client and internal reports, familiarity with CRM and CMS systems, enabling efficient client management, excellent analytical and numerical skills, utilizing data-driven insights to optimize campaign performance. Show less