Research:Plan and conduct human factors research and end user evaluations of interactive systems/product concepts, analyze data and document evaluation methods; assist in writing and preparation of manuscript publications.Project Management:Plan and conduct needs analysis, focus groups, competitive usability analyses, cognitive walkthroughs and other research. Ensure smooth progression of participants through progressive stages of a study and resolve issues inhibiting day-to-day operations of the study. Translate user needs into detailed requirements specifications and design documents, ensuring requirements are properly represented and the appropriate level of user participation is achieved. Assist in preparing technical reports, summaries and quantitative analyses of assigned research projects. Use estimation techniques to forecast tasking to create and project schedules. Help conduct and participate in Agile ceremonies to ensure the advancement of each project.

Conduct end user evaluations interactive system/product concepts, document evaluation methods; create tables, charts, figures, etc. for accessibility and preparation for manuscript publications; Conduct/support needs analyses, focus groups, competitive usability analyses, cognitive walthroughs and other research; Ensure smooth progression of participants through progressive stages of a study and work to resolve issues inhibiting day-to-day operations of the study; Research literature related to specific project or proposals; Assist in preparing technical reports, summaries and quantitative analyses of assigned research projects; Perform competitive product analyses and write white paper reports for proposed projects. Assist in development of study protocols, IRB submissions, and experimental methods and data analysis plans; Manage tasking and scheduling of Study Interns.Notable work focuses on researching and creating design guidelines for AR and VR systems to reduce the likelihood of cybersickness, physiological and psychological maladaptations, and to ensure user safety. Developed training content for intelligent military skills tutors and competency model for a FEMA hurricane preparedness training tool; Assisted in the study design, usability analyses, study data analyses, survey development and collection, Final Report, and other contract deliverables for a Training Effectiveness Evaluation of a proof-of-concept pressure-sensitive training mannequin system for the Dept. of Homeland Security; Supported research that identified gender inequality in VR hardware design, only designed to fit the average male's interpupilary distance, thus inducing higher frequencies of cybersickness and physiological maladaptations in women.

Support data collection, data cleaning, and participant recruitment/scheduling in a research study that identified contributing factors to gender differences in physiological maladaptations and cybersickness after VR exposure; Managed inventory tracking, hardware repair, software calibration, hardware purchasing, and system shipment for a proof-of-concept pressure-sensitive training mannequin for the Dept. of Homeland Security; Identified cause of major hardware issue that affected calibration of prototype training mannequins and developed solution before product shipment; Supported data collection and participant recruitment/scheduling in a research study for the Army Research Lab, evaluating land navigation skills in an AR headset, computer-based map program, and Augmented REality Sandtable (ARES).

Assisted staff and volunteer physicians with overall patient care; Worked collaboratively with staff and volunteers to deliver services consistent with the mission, vision, and values of the clinic; Worked with physicians/clinical team to assess all patients within assigned populations: diagnosis, medical history, current treatments, therapies, age, payment source, criteria compliance, resources, support systems, anticipated needs, appropriate level of service, special personal needs, and other relevant information to provide individualized patient care; Prepared patient visits and maintain patient charts; Managed and document electronic health records; Transcribed and inputted patient information during encounter; Worked closely with volunteer clinicians and assisted with documentation, specified recommendations and treatment options for whole-patient care; Resolved conflicts productively and efficiently and communicate appropriate information regarding the patient's condition to the clinical team.

Assisted training and management of new volunteers, instructing how to adapt to the unpredictability of the ER and motivating to exceed beyond expected tasking; Guided patients to their rooms and answered general questions about the hospital, alleviating nurse workload, thus improving patient care and minimizing wait times; Interacted directly with patients, developing relationships, and providing support and care until seen by a medical professional; Assisted those with special needs around the ER; Mediated conflicts between patients and staff by listening to patients and developing solutions before they were seen by the staff; Assisted in patient check- in/triage; Assisted in minor medical procedures.

Shadowed former Chief of Pediatrics, Dr. Ira Pinnelas, and his team perform rounds, interacting with patients and families in all steps of the treatment process.Observed various surgeons and anesthesiologists: patch a ventricular septal defect (VSD) via pericardial patch, correct an irregular heartbeat by cardiac catheterization, alleviate gastroesophageal reflux disease via endoscopic surgery, and deliver a baby through cesarean section.

Compiled and categorized financial records including donations, cash flow statements, and monthly reports; Expedited the museum's moving process by transporting, unpacking, and reorganizing supplies to the new office; Developed simplified system for the storage rooms by constructing new shelving, reorganizing, and re-categorizing contents; Designed and assembled eye-catching informational packets for guests at fundraising events, benefiting the new museum.

Interacted directly with ~100 customers over the phone daily, informing them about the products, clarifying questions, providing support, and corresponding with potential buyers via email; Processed all product orders and managed software for ordering to overseas manufacturing facility; Maintained daily sales numbers, by employee.