Peyton Taylor Email & Phone Number

Fort Worth, Tx, Us

Small Business and Commercial Credit Card ServicingSmall Business and Commercial Account Security and ClaimsCommercial Card Care - Servicing and Account Security and ClaimsLead and motivate 13-20 direct reports to develop professional presence and performance. Maintain strong and symbiotic relationships with peers, other departments, and partners in support roles such as Workforce Management, Client Experience, and Teammate Readiness. Daily administrative work such as time sheets, attendance records, and structured and impromptu coaching. Mitigate risk by maintaining 100% service level on 448 coaching opportunities in 2023. Effectively guided teammates through two major platform conversions for all small business credit card clients. • T3 Accelerator Lab Innovator • Engagement Care Ambassador• ABA Certificate in Financial & Credit Risk• ABA Certificate in Risk Management Frameworks• ABA Certificate in Operational Risk Management

Expanding on my previous role, I am cross-trained to provide additional client service with loans, digital banking, account security and claims. Servicing Premier clients, my goal is to resolve every concern possible in one setting to ensure first-call resolution. I am responsible for educating clients about their accounts and the bank's products and services and diving deep to find the root cause of client concerns. I navigate many programs at once and use resources, prior knowledge, and my finance education to research and resolve client concerns. I have also provided extensive mentoring for new hires, internal hires, and other teammates transitioning into the Premier Care team.• Teammate & New Hire Mentoring, 2022• Aspiring Leaders Program, 2022• Leading @ Truist I Program, 2022• Leading @ Truist II Program, 2022

Arlington, Texas, United States

I worked with care and compassion to personalize each client's experience by showing empathy, kindness, and willingness during each interaction to resolve all concerns and record complaints. I provided general banking client care by assisting with account balance inquiries, transaction and statement discrepancies, debit card activation, online banking matters, and claims for unauthorized account and card activity. • Team Mentoring, 2021-2022• Teammate Engagement Champion, 2021-2022

El Paso, Texas, United States

I served as the administrative assistant at IHG brand Hotel Indigo. Weekly responsibilities included cash and credit reconciliation, ordering supplies, coding expenses, and paying vendors. I was also responsible for redeeming upgrades and reward nights for Gold, Platinum, and Spire Elite guests. I assisted with back-office operations supporting the general manager, sales team and manager, and front desk agents and manager.

Dallas/Fort Worth Area

Resolve customer escalations from offshore teammates regarding online orders, payment processing, returns, and tracking. Prevent further escalation to corporate, CEO, and Better Business Bureau. Partner with fulfillment teams and delivery carriers to track down orders and returns. Provide support for teammates on site through mentoring and chat. Participated in client resolution pilot responding to negative experience surveys, tailoring resolution to each customer’s unique need.