Paige Zielinski Email & Phone Number

- Manage the Adverse Event Reports database through the National Animal Supplement Council for all products purchased through SmartPak ensuring reporting is accurate, all events recieve the appropriate follow-up, and assesing risk with SmartPak Staff Veterinarian & Medical Director- Train Customer Care Team members on how to properly handle and file all incoming adverse events reported- Responsible for monitoring and evaluating customer interactions including, but not limited to incoming phone calls, outgoing phone calls, live call listening, quality issues and customer account notes, for quality assurance in regards to customer service and increasing sales- Identify strengths, weaknesses, and coaching opportunities and provide detailed evaluation summaries to the management team, as well as direct coaching feedback to individuals, offering suggestions for improvement in areas such as: attitude and enthusiasm, engaging and building rapport, sales techniques, problem finding/problem solving, equine & canine nutrition and product knowledge- Identify and report on call center trends and quality issues- Monitor and report on business initiatives and programs

- Utilize knowledge of equine and canine health, nutrition, and supplements to educate customers over the phone, via email, and in person, and create custom supplement programs to achieve a common goal of healthy horses/dogs and happy riders through Value-Based Selling- Attend equine trade shows and competitive events representing SmartPak through playful, friendly, professional face-to-face interactions with existing and new customers to build rapport, brand loyalty, and drive brand awareness, while contributing to team sales

Casanova, Va

- Provided superior daily care to foals and mares on a top-class 3,000-acre Thoroughbred race horse breeding farm, including taking rectal temperatures, administering pills, applying topical creams, cold-hosing, and wrapping legs- Assisted in veterinary and farrier procedures by restraining, recording data, and collecting stool samples- Halter-broke and prepped foals for sale

- Assisted in nutritional and growth physiology research with ewes and lambs, caring for ewes throughout gestation and lambs after birth- Monitored lamb health and updated health records daily by recording weights, feed intake, and other changes according to IACUC protocol- Created and imaged I-125 Western blots to test for the presence of Insulin-like Growth Hormone binding proteins in marine mammal blood

Bantam, Ct

- Visited grocery stores selling Arethusa Farm products to explain the management techniques of the farm and promote the sale of products to grocery store customers- Communicated with distributors weekly via e-mail and telephone to create orders and manage accounts using QuickBooks Pro- Generated new business by educating potential distributors about the farm and products to increase distribution and therefore increase sales

- Provided fast, reliable transactions with superior customer service- Cared for young farm animals (sheep, goats, cows, chickens, ducks, turkeys) in the petting zoo on a daily basis through feeding, cleaning, socializing, and monitoring for health issues while in the public eye- Educated petting zoo visitors about the animals and promoted the Stew Leonard's brand

Bachelor Of Science (Bs), Animal Sciences

Associate Of Science (A.S.), Dairy Science