Paul Roberts Email and Phone Number
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Human-centered design professional with more than two decades of experience managing long-term, project-based design work across the legal, non-profit, and for-profit sectors. I specialize in helping teams use research and design to make better strategic decisions in the face of ambiguous problems. Currently working to make government services more understandable, accessible, and effective for everyone.
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Human Centered DesignerFema Apr 2023 - PresentWashington, DcHelping stand up a new Digital Customer Experience team to help improve the experience for disaster survivors and FEMA internal and external stakeholders -
Design Strategist, Lab At OpmU.S. Office Of Personnel Management (Opm) Aug 2020 - May 2023Washington, District Of Columbia, United StatesThe Lab helps build the capacity for civil servants and federal programs to leverage the discipline of design to help uncover opportunities to improve programs and services that they are entrusted to deliver. Through collaboration, we build partnerships focused on creating cultural, intellectual and organizational shifts that will improve the way government works to support a more capable democracy.My project work includes partnerships with the National Park Service, the Veteran… Show more The Lab helps build the capacity for civil servants and federal programs to leverage the discipline of design to help uncover opportunities to improve programs and services that they are entrusted to deliver. Through collaboration, we build partnerships focused on creating cultural, intellectual and organizational shifts that will improve the way government works to support a more capable democracy.My project work includes partnerships with the National Park Service, the Veteran Experience Office, and USAJOBS. I also teach classes open to all federal employees, including Fundamentals of Human Centered Design, Problem Framing for Solution Finding, and Participatory Design Methods. Show less -
Director, Social ImpactIntentional Futures Jul 2019 - Jul 2020 -
Associate Director, Social ImpactIntentional Futures May 2017 - Jul 2019Greater Seattle Area
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Master'S Degree, Human Centered Design And EngineeringUniversity Of Washington Aug 2015 - Apr 2017Masters program centered on researching and designing technological interactions from a human perspective. Coursework included user experience research and design, data visualization, digital product strategy, and visual storytelling. -
User Experience Design Strategy InternAmazon / Imdb.Com Jun 2016 - Sep 2016Greater Seattle Area3 month UX design strategy project to research and offer recommendations for the future direction of a platform-wide feature. The project included:+ Conducted stakeholder interviews across the organization+ Analyzed business intelligence and market research data + Developed custom SQL queries to develop a behavioral profile of customers who use the feature+ Conducted a live A/B experiment across web and mobile platforms to test hypotheses+ Created an… Show more 3 month UX design strategy project to research and offer recommendations for the future direction of a platform-wide feature. The project included:+ Conducted stakeholder interviews across the organization+ Analyzed business intelligence and market research data + Developed custom SQL queries to develop a behavioral profile of customers who use the feature+ Conducted a live A/B experiment across web and mobile platforms to test hypotheses+ Created an online card sort test to help prioritize design features+ Designed initial wireframes of feature improvements+ Conducted usability test of design recommendations with customers+ Drafted final recommendation report and wireframe designs+ Presented recommendations to stakeholders including C-level executive Show less -
New York Office General ManagerThe Focal Point Aug 2012 - Jul 2015New York, Ny+ Launched and led New York office, firm’s first East Coast regional expansion in its history+ Created business plan, managed operations, and grew East Coast client base+ Directed hiring, training and development for team of consultants and contract graphic designers+ Managed space planning, build out and furnishing of Wall St. office
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Senior Trial ConsultantThe Focal Point Mar 2011 - Jul 2015Oakland, Ca | New York, Ny+ Managed development and production of trial presentations from initial meeting through to verdict on over 50 cases, resulting in over $1B in client verdicts + Delivered interactive digital projects with six figure budgets on tight deadlines for clients such as Intel, Qualcomm, Google, and Nintendo + Directed 6-week partner program with Stanford’s d.school. Conducted client empathy research, prototyped and tested client creativity toolkit, and designed staff training… Show more + Managed development and production of trial presentations from initial meeting through to verdict on over 50 cases, resulting in over $1B in client verdicts + Delivered interactive digital projects with six figure budgets on tight deadlines for clients such as Intel, Qualcomm, Google, and Nintendo + Directed 6-week partner program with Stanford’s d.school. Conducted client empathy research, prototyped and tested client creativity toolkit, and designed staff training workshop + Founded internal innovation team to increase creative collaboration and adopt innovation best practices. Team leads company annual goals brainstorm and quarterly staff training workshops+ Facilitated external client and internal team creative brainstorming meetings + Distilled complex technology and legal issues into successful visual presentation strategies for litigation+ Planned, organized, and coordinated the daily workflow of case teams, including jury consultants, graphic designers and trial technicians Show less
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Trial ConsultantThe Focal Point Llc Mar 2006 - Mar 2011
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Project ManagerNew Media Strategies Aug 2003 - Nov 2005Arlington, Va
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InternShrum, Devine & Donilon Sep 2000 - May 2002Washington D.C. Metro Area
Paul Roberts Skills
Paul Roberts Education Details
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School Of Foreign Service -
Human Centerd Design And Engineering
Frequently Asked Questions about Paul Roberts
What company does Paul Roberts work for?
Paul Roberts works for Fema
What is Paul Roberts's role at the current company?
Paul Roberts's current role is Designing better customer experiences for disaster survivors.
What is Paul Roberts's email address?
Paul Roberts's email address is pa****@****opm.gov
What is Paul Roberts's direct phone number?
Paul Roberts's direct phone number is (206) 607*****
What schools did Paul Roberts attend?
Paul Roberts attended Georgetown University, University Of Washington.
What skills is Paul Roberts known for?
Paul Roberts has skills like Trials, Litigation Support, Intellectual Property, Strategy, Project Management, Civil Litigation, Consulting, Simplifying The Complex, Creative Problem Solving, Leadership, Strategic Planning, Communication Design.
Who are Paul Roberts's colleagues?
Paul Roberts's colleagues are Eric Holland, Njareh Beauty Jobe Mpa, Glen Gorud, Junise Regpala, Shemeka T. Shepherd, Dan Mcintyre, Erin Mcdonough.
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Paul Roberts
Miami, Fl -
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