Paul Roberts Email & Phone Number

Washington, Dc

Helping stand up a new Digital Customer Experience team to help improve the experience for disaster survivors and FEMA internal and external stakeholders

Washington, District Of Columbia, United States

The Lab helps build the capacity for civil servants and federal programs to leverage the discipline of design to help uncover opportunities to improve programs and services that they are entrusted to deliver. Through collaboration, we build partnerships focused on creating cultural, intellectual and organizational shifts that will improve the way government works to support a more capable democracy.My project work includes partnerships with the National Park Service, the Veteran… Show more The Lab helps build the capacity for civil servants and federal programs to leverage the discipline of design to help uncover opportunities to improve programs and services that they are entrusted to deliver. Through collaboration, we build partnerships focused on creating cultural, intellectual and organizational shifts that will improve the way government works to support a more capable democracy.My project work includes partnerships with the National Park Service, the Veteran Experience Office, and USAJOBS. I also teach classes open to all federal employees, including Fundamentals of Human Centered Design, Problem Framing for Solution Finding, and Participatory Design Methods. Show less

Greater Seattle Area

Masters program centered on researching and designing technological interactions from a human perspective. Coursework included user experience research and design, data visualization, digital product strategy, and visual storytelling.

Greater Seattle Area

3 month UX design strategy project to research and offer recommendations for the future direction of a platform-wide feature. The project included:+ Conducted stakeholder interviews across the organization+ Analyzed business intelligence and market research data + Developed custom SQL queries to develop a behavioral profile of customers who use the feature+ Conducted a live A/B experiment across web and mobile platforms to test hypotheses+ Created an… Show more 3 month UX design strategy project to research and offer recommendations for the future direction of a platform-wide feature. The project included:+ Conducted stakeholder interviews across the organization+ Analyzed business intelligence and market research data + Developed custom SQL queries to develop a behavioral profile of customers who use the feature+ Conducted a live A/B experiment across web and mobile platforms to test hypotheses+ Created an online card sort test to help prioritize design features+ Designed initial wireframes of feature improvements+ Conducted usability test of design recommendations with customers+ Drafted final recommendation report and wireframe designs+ Presented recommendations to stakeholders including C-level executive Show less

New York, Ny

+ Launched and led New York office, firm’s first East Coast regional expansion in its history+ Created business plan, managed operations, and grew East Coast client base+ Directed hiring, training and development for team of consultants and contract graphic designers+ Managed space planning, build out and furnishing of Wall St. office

Oakland, Ca | New York, Ny

+ Managed development and production of trial presentations from initial meeting through to verdict on over 50 cases, resulting in over $1B in client verdicts + Delivered interactive digital projects with six figure budgets on tight deadlines for clients such as Intel, Qualcomm, Google, and Nintendo + Directed 6-week partner program with Stanford’s d.school. Conducted client empathy research, prototyped and tested client creativity toolkit, and designed staff training… Show more + Managed development and production of trial presentations from initial meeting through to verdict on over 50 cases, resulting in over $1B in client verdicts + Delivered interactive digital projects with six figure budgets on tight deadlines for clients such as Intel, Qualcomm, Google, and Nintendo + Directed 6-week partner program with Stanford’s d.school. Conducted client empathy research, prototyped and tested client creativity toolkit, and designed staff training workshop + Founded internal innovation team to increase creative collaboration and adopt innovation best practices. Team leads company annual goals brainstorm and quarterly staff training workshops+ Facilitated external client and internal team creative brainstorming meetings + Distilled complex technology and legal issues into successful visual presentation strategies for litigation+ Planned, organized, and coordinated the daily workflow of case teams, including jury consultants, graphic designers and trial technicians Show less

Arlington, Va

Washington D.C. Metro Area

Bs, School Of Foreign Service

Master’S Degree, Human Centerd Design And Engineering