Cathryn C. Email & Phone Number

Loganville, Georgia, United States

Worked as a Data integration specialist coordinating this the Hazard Mitigation Management Reports Specialist by assisting with organizing data from each program area by developing or adopting common practices to record and store Hazard Mitigation actions. Typical assignments include Organizing data from different program areas through developing or adopting common practices such as Excel to record and store actions. Gathering, reviewing, and organizing disaster-related information for analysis and decision making. Providing support to program areas with unique program digital and written records requirements

Homestead, Florida, United States

Worked as a Case Manager responsible for coordinating case management and family reunification services for children in an on-site children’s residential facility. Initiating and maintaining direct contact with each child and the child’s family while the child is in ORR care in order to efficiently advance the child’s family reunification and release the child from the facility. Also responsible for identifying potential family members or other sponsors for reunification as well as facilitating the timely release or discharge of children to identified family members or authorized caregivers. Facilitating and provision of documents the n of services in each child’s case file. Supporting family members or other sponsors to assist them with understanding the process and the child’s needs. Conducing the completion of documents ORR unaccompanied child (UAC) assessments in accordance with ORR policies and procedures. Reporting significant incidents in accordance with ORR policies and procedures. Working closely with counselors and care coordinators to ensure communication. Maintaining the contract Database in accordance with contract policies and procedures among other duties and responsibilities.

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Processed account changes requested by the customer as well educated on products and services.

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Processed account changes requested by the customer as well educated on products and services.

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Processed an average of 50 inbound and outbound technical support calls daily.

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Assisted with the development of the call center's operations, quality, and training processes. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Handled tier 1 tech support.

Lafayette, Louisiana, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided the customer with solutions to fit their banking needs while upselling products and services

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided the customer with solutions to fit their banking needs while upselling products and services

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Assisted with the development of the call center's operations, quality, and training processes. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times

Master Of Public Health - Mph, Public Health

Bachelor’S Degree, Public Health

Certificate, Cosmetology, Barber/Styling, And Nail Instructor

I am a licensed Cosmetologist

Associate Of Arts (A.A.), Biology, General

Graduated

Education record

Studied Towards B.A in Information Technology but did not graduate.

Master Of Public Health - Mph, Public Health