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Cathryn C. Email & Phone Number

MPH- Masters in Public Health at FEMA
Location: Loganville, Georgia, United States 13 work roles 6 schools
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Current company
Role
MPH- Masters in Public Health
Location
Loganville, Georgia, United States
Company size

Who is Cathryn C.? Overview

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Quick answer

Cathryn C. is listed as MPH- Masters in Public Health at FEMA, a company with 14062 employees, based in Loganville, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Cathryn C..

Cathryn C. previously worked as Data Integration Specialist at Fema and Case Manager at Caliburn International. Cathryn C. holds Master Of Public Health - Mph, Public Health from Walden University.

Company email context

Email format at FEMA

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FEMA

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Profile bio

About Cathryn C.

Extensive Customer Service call center experience in the retail, banking and shipping fields. Experienced in product up-selling, retention and customer satisfaction. Proficient in office and call center applications and software. Strong verbal communications skills in both English and Spanish. Able to multi-task between different functions. Excellent Technical and computer skills. Experienced in Technical Support and troubleshooting

Current workplace

Cathryn C.'s current company

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FEMA
Fema
MPH- Masters in Public Health
washington, district of columbia, united states
Website
Employees
14062
AeroLeads page
13 roles

Cathryn C. work experience

A career timeline built from the work history available for this profile.

Data Integration Specialist

Current

Loganville, Georgia, United States

Worked as a Data integration specialist coordinating this the Hazard Mitigation Management Reports Specialist by assisting with organizing data from each program area by developing or adopting common practices to record and store Hazard Mitigation actions. Typical assignments include Organizing data from different program areas through developing or.

Mar 2020 - Present

Case Manager

Homestead, Florida, United States

Worked as a Case Manager responsible for coordinating case management and family reunification services for children in an on-site children’s residential facility. Initiating and maintaining direct contact with each child and the child’s family while the child is in ORR care in order to efficiently advance the child’s family reunification and release the.

Aug 2018 - Nov 2019

Customer Service Representative

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Processed account changes requested by the customer as well educated.

Jun 2017 - Oct 2017

Customer Service Representative

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Processed account changes requested by the customer as well educated.

May 2016 - Aug 2016

Customer Service Representative

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Sep 2014 - Feb 2016

Technical Customer Service Representative

Convergys

Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Processed an average of 50 inbound and outbound technical support calls daily.

Aug 2013 - Feb 2014

Trainer/ Customer Service Agent

Homestead, Florida, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Assisted with the development.

Nov 2010 - Apr 2013

Customer Service Agent

Lafayette, Louisiana, United States

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Oct 2007 - Feb 2008

Customer Service Representative

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date.

Jun 2006 - Sep 2006

Personal Banker/ Customer Service Agent

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date.

Feb 2005 - Apr 2006

Customer Service Representative

Dhl

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Assisted with the development.

Jan 2003 - Dec 2003

Reservations Agent

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times

Apr 2002 - Jul 2002

Customer Service Agent

Prc, Llc

Miami/Fort Lauderdale Area

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date.

Jun 2000 - Jul 2001
Team & coworkers

Colleagues at FEMA

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6 education records

Cathryn C. education

Certificate, Cosmetology, Barber/Styling, And Nail Instructor

Beauty Schools Of America-Miami

I am a licensed Cosmetologist

FAQ

Frequently asked questions about Cathryn C.

Quick answers generated from the profile data available on this page.

What company does Cathryn C. work for?

Cathryn C. works for FEMA.

What is Cathryn C.'s role at FEMA?

Cathryn C. is listed as MPH- Masters in Public Health at FEMA.

Where is Cathryn C. based?

Cathryn C. is based in Loganville, Georgia, United States while working with FEMA.

What companies has Cathryn C. worked for?

Cathryn C. has worked for Fema, Caliburn International, Sitel, Concentrix, and Sykes Enterprises, Inc..

Who are Cathryn C.'s colleagues at FEMA?

Cathryn C.'s colleagues at FEMA include Cathy Booker, Chris Prudhom, Ann Furbay, Bea Riddle, and Felix Velazquez.

How can I contact Cathryn C.?

You can use AeroLeads to view verified contact signals for Cathryn C. at FEMA, including work email, phone, and LinkedIn data when available.

What schools did Cathryn C. attend?

Cathryn C. holds Master Of Public Health - Mph, Public Health from Walden University.

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