Fola Patricia Lewis Email & Phone Number

United Kingdom

Cardiff, Wales, United Kingdom

• Led a multimillion-pound microservices project within a transformation program, managing budget and timeline.• Delivered critical web services for transformation, collaborating with diverse stakeholders.• Provided agile coaching and training sessions to internal teams and stakeholders.• Enhanced team efficiency and velocity through refined structures and workflows.• Proactively managed issues and dependencies, implementing counter-measures.• Defined requirements and delivery milestones in collaboration with key stakeholders.• Managed Solution Architects and subcontractors, ensuring project milestones were met.• Provided high-level project reports to stakeholders at all levels.

Cwmbrân, Wales, United Kingdom

• Led integration projects, ensuring effective management of issues, risks, and changes.• Collaborated with a cross-functional scrum team, facilitating successful product development.• Streamlined workflows and implemented advanced planning techniques.• Conducted internal coaching sessions on agile delivery methodologies.• Led process re-engineering initiatives to enhance operational efficiency.• Maintained direct communication channels with senior management.

Cardiff, United Kingdom

• Supported agile delivery of core system changes, facilitating ceremonies including the daily scrum, sprint planning, sprint review, sprint demo, retrospective meeting and backlog refinement sessions.• Managed the scope, timeline, quality, goals and deliverables to ensure close alignment with business objectives. • Monitored the plan against cost performance and proactively implemented corrective actions to support timely delivery.• Mentored and coached team members on agile principles and Scrum practices to maximize productivity and develop a self-managing team.• Protected the team from external interruptions and distractions.• Remained up to date on new developments in Agile and Scrum frameworks.

Cardiff, United Kingdom

• Project managed a BI transformation project for the transformation of an existing set of data warehouses and transformation services to a single Microsoft Azure data warehouse. The role also involved identifying and addressing governance requirements as well as supporting the business goals to optimise the use and outputs of the data.• Performed Business case development, project budgeting, and delivery from inception through to release and operational support. • Provided assurance support to multiple public and private sector organisations, identifying areas of strength, improvement, and opportunities to maintain continued success.• Supported organisations in root cause analysis of key issues and recommended solutions to address them.• Planned and executed programme and project assurance audits for public and private sector organisations. Also provided support for Project closures and identification of Lessons Learned.• Successfully coached teams of developers, data analysts, and external consultants in agile ways of working from how to define stories succinctly, to the refinement, development and testing of them and the finality of their release into the Live environment.

Cardiff, United Kingdom

• Organised and led workshops to reach decisions on cloud vs on-premises delivery options and other key technical issues• Financial management including budgeting, forecasting and obtaining funding from sponsors• Management of third-party vendors, contractors and suppliers across the project• Supported integration activities via the creation and delivery of technical documentation for legacy systems business rules and processes.• Provided high-level project reports to stakeholders, working group, executive committee and PMO up to board level• Delivered objectives to strict budgets, deadlines and service level agreements• Maintained existing customer-facing applications through service management support and managed an annual project budget exceeding GBP 1 million.• Led a project within a wider business and IT transformation programme to support the delivery of new business applications.• Proactively managed risks, issues, and dependencies; oversaw resourcing, budgeting, and supplier management.• Identified function cost savings via a detailed analysis of current technology and requirements

Newport, United Kingdom

• Supported product roadmap development and execution in a Product-led agile environment for Home insurance. • Demonstrated strong Product ownership by defining an extensive backlog, organizing it with epics and features, facilitating regular refinement sessions, and supporting testing and deployment. • Analysed user behaviour, conducted competitor analysis, justified roadmap goals, and created and managed the product backlog. • Conducted market analysis and interviewed internal customers to define product requirements. • Coordinated daily prioritization of the product development backlog. • Handled communication between the product team and users. • Defined sprint scope and development while ensuring stakeholder communication.• Documented and planned sprints and workshops using Miro and Mural. • Led discussions and workshops with users and stakeholders. • Translated feature requests into technical stories for development. • Presented successes, delays, and key takeaways to stakeholders.

Cardiff, United Kingdom

• Acted as the lead business analyst for the implementation of SEPA mandates, migration of document output systems, CRM system enhancements, and website redevelopment projects.• Coordinated regular meetings with business representatives, developers, business analysts and quality assurance advisers to support the successful delivery of maintenance work package. I also acted as a lead business analyst for these maintenance areas. • Coached and mentored new Business Analysts• Liaised with key stakeholders to define product roadmaps including business case, planning and global standards for various projects including introduction of SEPA Mandates, transformation of HR and Finance Systems and Transformation of CRM system.• Performed backlog creation, and prioritisation and supported the development and test teams in their continuous delivery and implementation of product features.• Performed proactive risk mitigation to include identifying gaps in systems testing both from a functional and a business perspective and proactive escalation of risks and issues when attempts at mitigation proved insufficient. • Performed stakeholder analysis and requirements elicitation in support of projects and maintenance work.

Cardiff, United Kingdom

Cardiff, United Kingdom

Undertaking various project support activities as part of implementation of new route planning system designed to improve the coordination and productivity of targeted energy sales across the UK.Regular liaison with third party suppliers to complete user acceptance tests and resolve post deployment issues. Ensuring end users were able to use newly developed systems effectively.Creating user documentation coordinated training sessions to help familiarise the users of system features.

Newport, United Kingdom

Supporting the procurement of equipment to various third party suppliers.Coordinating the installation of telecommunications equipment at client sites across the UK. Managing the third party supplier and client relationships to ensure that deployment was successful and achieved sign-off.Managing project costs for procurement of goods on behalf of the project manager.

Supporting key financial systems (PeopleSoft), development using (PL/I & Cobalt) programming languages.Use of the Lean Six Sigma project management methodology in the development of the B2B system used track company invoices.Supporting 3 key IT systems including the Invoice & Payment Tracker website where duties included system maintenance and fault resolution through use of the Web Portal and Content Server management system.

Promoted from Customer Experience Agent to Processing Administrator handling company-wide invoices and payments. Performing duties to include the sending of faxes and purchase orders to suppliers, confirming delivery of services provided and ensuring that clients were happy with their experiences (products purchased).Handling customer disputes to ensure that they were dealt with in a timely manner and mutually satisfactory resolutions were achieved