* Course structuring and content development\​improvement for nationwide Insurance\​Securities Prelicensing and Continuing Education Adult Modular Mastery Learning Programs.* Assist in obtaining required "Approved Education Provider"​ status with state governments.* Conduct in-house Prep Review Courses to prepare students to pass their exam's the first time.* Conduct virtual 1-1 student mentor sessions to address unmet learning objectives for distance learners.* Facilitate… Show more * Course structuring and content development\​improvement for nationwide Insurance\​Securities Prelicensing and Continuing Education Adult Modular Mastery Learning Programs.* Assist in obtaining required "Approved Education Provider"​ status with state governments.* Conduct in-house Prep Review Courses to prepare students to pass their exam's the first time.* Conduct virtual 1-1 student mentor sessions to address unmet learning objectives for distance learners.* Facilitate "Train the Trainer"​ sessions with remote class instructors.* Identify corporate system and process opportunities and provide improvement options geared to increase business efficiency.* Identify, track, and prepare for upcoming changes regarding states' Approved Provider or course requirements.* Strategize LMS improvement Show less

• Acquired new Life, Health, and Accidental Insurance policies through company provided leads and self-generated referrals. • Performed maintenance on existing policy holder accounts.• Communicate with underwriting and Policy Owner Services to address application and policy concerns.

Talent acquisition, agent and leadership development, strategic career planning.• Assisted with opening of new Jacksonville location.• Oversaw all hiring and training initiatives for department.• Managed recruiting pipeline to assist new hires through state exam and license state approval.• Grew department from zero to $11,000 weekly production without use of company leads.• Created a referral collection and management program to transition lead dependent agents to… Show more Talent acquisition, agent and leadership development, strategic career planning.• Assisted with opening of new Jacksonville location.• Oversaw all hiring and training initiatives for department.• Managed recruiting pipeline to assist new hires through state exam and license state approval.• Grew department from zero to $11,000 weekly production without use of company leads.• Created a referral collection and management program to transition lead dependent agents to self-sustaining referral business.• Designed classroom and on the job training program for new agents focused on need based sales and referral business. Show less

• Opened new location as employee 0 and grew site to 15 staff personnel, 150 sales agents, 2 “state of the art” on-site training facilities, and an 80 workstation production floor generating $5.5 million in annual revenue.• Transitioned site from outbound telemarketing only to hybrid inbound and outbound telemarketing resulting in extending operations from 6 days, 8 production hours to 7 days, 19 production hours and an average of over 45 hours/phone.• Multiple KPI (production, growth… Show more • Opened new location as employee 0 and grew site to 15 staff personnel, 150 sales agents, 2 “state of the art” on-site training facilities, and an 80 workstation production floor generating $5.5 million in annual revenue.• Transitioned site from outbound telemarketing only to hybrid inbound and outbound telemarketing resulting in extending operations from 6 days, 8 production hours to 7 days, 19 production hours and an average of over 45 hours/phone.• Multiple KPI (production, growth, hours, quality, agent efficiency) champion awards in first 18 months of operation.• Focused on leadership development and train the trainer programs to ensure effective and efficient execution of agent learning system leading to "go-to" site status for program overflows, tests, and intermittent need due to consistent flexibility with minimal learning curves.• Worked closely with the Corporate Development team to restructure agent payroll from base verse commission to base plus commission while maintaining overall costs.• Drove Agent efficiency to 94% including breaks, downtime, and call work time, while maintaining client, customer, and agent satisfaction.• Worked closely with Account Management team to handle client monitoring sessions, script reviews, learning programs, and improvement plans.• Developed site’s SOPs to streamline growth, increase efficiency, increase employee satisfaction, decrease employee turnover lead to top 3 P&L results corporately and Enterprise roll-out across all 27 sites. Show less

• Managed half of the Buffalo location, 4 Full Time managers, 4 Part Time managers, and 80 hourly sales agents.• Navigated through initiative to right-size department into a decision to secure a new property, effectively doubling office size, leadership, and sales force.• Developed weekly/monthly recognition and celebration ceremonies coupled with consistent development and transparency to decrease Agent turnover from 250% to 110%.• Increased department revenue from $1.2 million to… Show more • Managed half of the Buffalo location, 4 Full Time managers, 4 Part Time managers, and 80 hourly sales agents.• Navigated through initiative to right-size department into a decision to secure a new property, effectively doubling office size, leadership, and sales force.• Developed weekly/monthly recognition and celebration ceremonies coupled with consistent development and transparency to decrease Agent turnover from 250% to 110%.• Increased department revenue from $1.2 million to $2.5 million annually through the use of staff and agent behavior modification techniques, clear expectations, and weekly accountability/calibration sessions, taking the pressure off of the individual and placing it on to the system. • Worked closely with the Corporate Training Department to transition Publisher Services and Financial Acquisition Services new hire training in to streamlined Adult Learning Module system with a strategy focus on Action Selling.• Participated in multiple new program/client launches, calibration, and evaluation sessions.• Assistant Manager of Contact Center Operations of the quarter. Show less

• Managed one quarter of the Erie facility, 1 Full Time Manager, 2 Part Time managers, and 40 hourly sales agents.• Built relationship with Fortune 500 client to increase business from $720,000 to over $2 million annually.• Established the Erie center as a Best in Class Financial Services and Energy center by focusing on manager behavior modification.• Assisted in adding an inbound department to the Erie location.• Multiple Manager of the Quarter and Manager of the Month awards.

• Placed calls on behalf of multiple Fortune 500 clients in the financial services industry to obtain sale for client.• Hand selected for client and corporate calibration and improvement sessions.• Assisted in transitioning Financial Services scripting from feature and benefit listing to suggestive and consultative need fulfillment.• Sales agent of the quarter.

• Worked independently to monitor over 10,000 residential and commercial alarms.• Alerted property owners and dispatched proper authorities when needed.• Secured test signal from each alarm base every 24 hours.• Tracked vendor currency exchange needs and school district transportation vacancies.

• Provided DJ entertainment for special events in the commercial, personal, recreational, and educational sectors.• Paid off initial $7000 investment in less than one year.• Generated all business from repeat customers and word of mouth.

• Ran weekly 2-hour local music show and 2-hour alternative music show.• Instituted artist of the week live interview and performances.• Increased local music catalog through heavier artist interaction expanding into the Cleveland, Pittsburgh, Buffalo markets.