Patrick Fraley Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida

Jacksonville, Florida

* Course structuring and content development\​improvement for nationwide Insurance\​Securities Prelicensing and Continuing Education Adult Modular Mastery Learning Programs.* Assist in obtaining required "Approved Education Provider"​ status with state governments.* Conduct in-house Prep Review Courses to prepare students to pass their exam's the first.

Jacksonville, Florida Area

• Acquired new Life, Health, and Accidental Insurance policies through company provided leads and self-generated referrals.
• Performed maintenance on existing policy holder accounts.
• Communicate with underwriting and Policy Owner Services to address application and policy concerns.

Jacksonville, Florida Area

• Talent acquisition, agent and leadership development, strategic career planning.
• Assisted with opening of new Jacksonville location.
• Oversaw all hiring and training initiatives for department.
• Managed recruiting pipeline to assist new hires through state exam and license state approval.
• Grew department from zero to $11,000 weekly production without use of company leads.
• Created a referral collection and management program to transition lead dependent agents to… Show more Talent acquisition, agent and leadership development, strategic career planning.

Greenville, South Carolina Area

• Opened new location as employee 0 and grew site to 15 staff personnel, 150 sales agents, 2 “state of the art” on-site training facilities, and an 80 workstation production floor generating $5.5 million in annual revenue.
• Transitioned site from outbound telemarketing only to hybrid inbound and outbound telemarketing resulting in extending operations from 6 days, 8 production hours to 7 days, 19 production hours and an average of over 45.
• Multiple KPI (production, growth… Show more
• Multiple KPI (production, growth, hours, quality, agent efficiency) champion awards in first 18 months of operation.
• Focused on leadership development and train the trainer programs to ensure effective and efficient execution of agent learning system leading to "go-to" site status for program overflows, tests, and intermittent need.
• Worked closely with the Corporate Development team to restructure agent payroll from base verse commission to base plus commission while maintaining overall costs.

Buffalo/Niagara, New York Area

• Managed half of the Buffalo location, 4 Full Time managers, 4 Part Time managers, and 80 hourly sales agents.
• Navigated through initiative to right-size department into a decision to secure a new property, effectively doubling office size, leadership, and sales force.
• Developed weekly/monthly recognition and celebration ceremonies coupled with consistent development and transparency to decrease Agent turnover from 250% to 110%.
• Increased department revenue from $1.2 million to… Show more
• Increased department revenue from $1.2 million to $2.5 million annually through the use of staff and agent behavior modification techniques, clear expectations, and weekly accountability/calibration sessions, taking.
• Worked closely with the Corporate Training Department to transition Publisher Services and Financial Acquisition Services new hire training in to streamlined Adult Learning Module system with a strategy focus on Action.

Erie, Pennsylvania Area

• Managed one quarter of the Erie facility, 1 Full Time Manager, 2 Part Time managers, and 40 hourly sales agents.
• Built relationship with Fortune 500 client to increase business from $720,000 to over $2 million annually.
• Established the Erie center as a Best in Class Financial Services and Energy center by focusing on manager behavior modification.
• Assisted in adding an inbound department to the Erie location.
• Multiple Manager of the Quarter and Manager of the Month awards.

Buffalo/Niagara, New York Area

• Placed calls on behalf of multiple Fortune 500 clients in the financial services industry to obtain sale for client.
• Hand selected for client and corporate calibration and improvement sessions.
• Assisted in transitioning Financial Services scripting from feature and benefit listing to suggestive and consultative need fulfillment.
• Sales agent of the quarter.

Erie, Pennsylvania Area

• Worked independently to monitor over 10,000 residential and commercial alarms.
• Alerted property owners and dispatched proper authorities when needed.
• Secured test signal from each alarm base every 24 hours.
• Tracked vendor currency exchange needs and school district transportation vacancies.

Erie, Pennsylvania Area

• Provided DJ entertainment for special events in the commercial, personal, recreational, and educational sectors.
• Paid off initial $7000 investment in less than one year.
• Generated all business from repeat customers and word of mouth.

Erie, Pennsylvania Area

• Ran weekly 2-hour local music show and 2-hour alternative music show.
• Instituted artist of the week live interview and performances.
• Increased local music catalog through heavier artist interaction expanding into the Cleveland, Pittsburgh, Buffalo markets.