Overall responsibility for technical delivery across multiple projects and successfully coordinating the delivery across different engineering departments (hardware, software and infrastructure) to ensure that the engineering group meets the objectives of the projects.EMV L2 & L3 accreditation

Overseeing the infrastructure pod, working with the development / testing team, helping to deliver projects in order to improve performance and uptime. Working with the Product Owner to review the backlog and prioritise work. Planning sprints, agreeing with the team on the work to completed within sprint, running daily scrums, assisting with any impediments, running sprint retrospectives. Projects included:> Supplier Extranet – Allowing suppliers to update price and availability of their products offered by Holiday Extras> Fraud Detection - Payment Card fraud detection solution based on payment card behaviour> Card Tokenisation - Tokenisation of Customer Credit Cards as part of the work towards PCI Compliance> Website Changes – Multiple website changes across multiple sites> Third Party Integration – API integrations with third-party suppliers> Various Legacy System Updates

Using Agile Project Management Methodology to deliver projects, working as part of the programme delivery team to evaluate time-scales, resource and costs. Compilation and maintenance of project plans, including regular reporting on progress. Following up on outstanding actions from those involved in the project (internally and externally). Liaising with external third-parties. Ensure post project wash-ups are held and documented. Assisting the team in the event of system problems. Working on site as needed, ensuring that the necessary support is in place for both Internal and external third party suppliers. Working with third-party support companies.Projects Included:> PCI Compliance – Working with our payment service provider and QSA to ensure that necessary steps are taken towards PCI> Creating an ITIL Configuration Management Database (PHP / MySQL).> VOIP Telecoms – Replacing existing telephone platform with an in-house VOIP platform.> Migrating ESPs – Moving to a new email service provider, handling circa 6M emails per month.> Various Website Enhancements - Changing the Customer journey, building for mobile first, etc.> Third-party Integrations – Offering new products or working with new suppliers> PM Reporting Platform – To allow Project Managers to monitor the website performance

Responsible for overseeing the activities of a busy Systems Support department / Service Desk, ensuring that the production environment remains in safe and steady state whilst delivering services to internal and external clients on time and within budget constraints. Responsibilities include Contract / Service Management, Facilities Management, Project Management, Business Continuity as well as overseeing the relocation of the company's IT infrastructure and Telephone platform to new premises.

Working with Track-it Help Desk suite, responsible for running the systems service desk; delivering services to internal and external clients as well as supporting over 25 backend servers. Supported environments included Win 2000/2003, SQL 2000/2005, Exchange 2005, various Microsoft Applications as well as a bespoke booking platform. Other duties included designing and implementing databases for a company helpdesk and purchasing system.

Prior to June 1997, my background was in Engineering – starting out with as an Apprentice Draughtsman, moving in to Automation Engineering, then in to R&D as a CNC Programmer before moving in to systems.> Draughtsman> Automation Engineer (Process Engineering)> Programmer (VB)> CNC Programmer (Aerospace / MOD / R&D)