Peter Gemmellaro Email & Phone Number

Framingham, Massachusetts, United States

Framingham, Massachusetts, United States

• Cultivate long-term, tactical relationships with human resources professionals while consistently delivering outstanding problem resolution and operational guidance. Actively identify areas of opportunity for program.
• Manage a portfolio of 13… Show more Cultivate long-term, tactical relationships with human resources professionals while consistently delivering outstanding problem resolution and operational guidance. Actively.
• Manage a portfolio of 13 corporate and enterprise accounts with a forecasted AAR of $18 million.
• Advise customers on best practices for designing, implementing, and scaling their employee recognition program.
• Coordinate product demonstrations to highlight new product functionalities, purposeful nomination behaviors and best practices for leveraging the recognition platform to external stakeholders
• Develop a comprehensive understanding of the customer’s business challenges and key performance indicators; formalize a quarterly success plan to achieve success (program expansion, assessment of program structure.

Somerville, Massachusetts, United States

• Responsible for nurturing long-term relationships with key university stakeholders while consistently providing exemplary guidance and support. Develop strategic plans for achieving success within the metrics defined.
• Oversee a portfolio of 40 enterprise clients with an ARR of $4.5 million.
• Act as a strategic advisor for the duration of the… Show more Responsible for nurturing long-term relationships with key university stakeholders while consistently providing exemplary guidance and support. Develop.
• Act as a strategic advisor for the duration of the customer lifecycle; consistently renew clients and increase ACV by 5-10%.
• Develop bespoke training and onboarding experiences for new and existing faculty, effectively impacting high product adoption rates (15% of FTE).
• Establish collaborative partnerships with internal teams to improve product features, contributing to a seamless experience for the end user. Show less

Waltham, MA

Waltham, MA

• Serve as a client liaison and project manager to nurture relationships with B2B clients and ensure client satisfaction at this data-driven marketing and sales solutions company. Provide onboarding and training.
• Contributed to the highest number of sales bookings in eight years in Q3 2019 by successfully identifying opportunities to upsell, cross-sell, and market products to… Show more Serve as a client liaison and project.
• Contributed to the highest number of sales bookings in eight years in Q3 2019 by successfully identifying opportunities to upsell, cross-sell, and market products to align with customer needs.
• Onboarded and trained over 150 clients across the range of Aberdeen products, supporting over $3 million in revenue delivery.
• Consistently renew enterprise clients and achieve high retention rates by analyzing engagement data to identify and strategically eliminate cancellation risk.
• Liaise with internal teams to identify product needs, enhance products, and exceed client expectations.

Burlington, MA

• Led sales team, managed store operations, and executed visual merchandising directives to maximize sales.
• Collaborated with corporate teams to effectively communicate business goals to staff of 10 customer service associates.
• Demonstrated consistent selling behavior to inspire and engage customers through special events.
• Managed custom print operations by scheduling appointments, giving an overview of custom print services to customers, booking custom orders, and providing… Show more Led sales team, managed store operations, and.
• Managed custom print operations by scheduling appointments, giving an overview of custom print services to customers, booking custom orders, and providing customer support as needed.
• Hired, trained, and mentored sales staff to meet company-wide and store-wide goals and positively represent the brand based on the company’s customer service philosophy, CREATE. Show less

Philadelphia, PA

• Established the office as the premier resource for off-campus housing, providing first-class customer service to students, faculty, and staff. Managed all aspects of departmental print, digital, and event marketing and.
• Planned and executed the Annual Rental Housing Fair for 6 years, successfully increasing event revenue 350%, growing vendor participation 40%, and expanding vendor… Show more Established the office as the premier.
• Planned and executed the Annual Rental Housing Fair for 6 years, successfully increasing event revenue 350%, growing vendor participation 40%, and expanding vendor pool to include City of Philadelphia landlord.
• Attended 20+ vendor fairs per year to distribute marketing materials and build brand awareness.
• Designed and distributed innovative digital and print marketing materials to over 15,000 off-campus students.
• Spearheaded efforts to replace an outdated database system with an improved third-party, Off Campus Partners. Coordinated all facets of implementation—contract, legal, IT, and marketing— resulting in a streamlined.

Boston, MA

• Managed housing search resources for over 3,900 graduate and undergraduate students living off campus.
• Developed community engagement opportunities, including monthly social events and vendor fairs. Successfully revitalized Cooking 101 course, moving to a central location and achieving sold out status every month.
• Led efforts to launch departmental website for student renters, including developing original content, creating site structure, and gaining expertise in the content… Show more Managed housing search resources for over.
• Led efforts to launch departmental website for student renters, including developing original content, creating site structure, and gaining expertise in the content management system, RedDot.
• Hired, trained and supervised 11 student employees to support all administrative office functions. Show less

Boston, MA

• Taught introductory courses designed to increase students’ ability to critically analyze literature and employ proper writing techniques.
• Advised a cohort of first-year students on course registration and experiential learning options.
• Provided appropriate resources and counseling to students in academic jeopardy.

Boston, MA

• Coordinated logistics and planning of daily tours and group visits for prospective undergraduate students.
• Created partnerships with local guidance counselors and regional representatives to increase student yield.
• Assisted in the development and execution of all campus-wide undergraduate admission yield events.

Greater Boston Area

• Recruited students, assisted with admissions procedures, and established outreach to promote academic and co-curricular programs.
• Attended over 150 regional events to promote Lasell to prospective students.
• Reviewed and evaluated approximately 300 undergraduate application files.
• Hired, trained and supervised 30 undergraduate students to conduct tours and provide administrative support.

Master Of Education (M.Ed.), Higher Education Administration

Bachelor Of Arts (B.A.), English, Writing/Communications