Peter Gemmellaro Email & Phone Number

Framingham, Massachusetts, United States

Framingham, Massachusetts, United States

Cultivate long-term, tactical relationships with human resources professionals while consistently delivering outstanding problem resolution and operational guidance. Actively identify areas of opportunity for program expansion, as well as unique ways to leverage employee recognition to increase engagement and retention. Coordinate, lead and execute customer calls, strategy sessions and business reviews with customer program teams and executive sponsors. • Manage a portfolio of 13… Show more Cultivate long-term, tactical relationships with human resources professionals while consistently delivering outstanding problem resolution and operational guidance. Actively identify areas of opportunity for program expansion, as well as unique ways to leverage employee recognition to increase engagement and retention. Coordinate, lead and execute customer calls, strategy sessions and business reviews with customer program teams and executive sponsors. • Manage a portfolio of 13 corporate and enterprise accounts with a forecasted AAR of $18 million. • Advise customers on best practices for designing, implementing, and scaling their employee recognition program. • Coordinate product demonstrations to highlight new product functionalities, purposeful nomination behaviors and best practices for leveraging the recognition platform to external stakeholders• Develop a comprehensive understanding of the customer’s business challenges and key performance indicators; formalize a quarterly success plan to achieve success (program expansion, assessment of program structure, technical integrations).• Collaborate interdepartmentally and cross-functionally with key internal stakeholders, such as Product, Technical Services, Human Advocacy and Engagement and WHCP, to integrate the necessary process and technological changes for improvement of the customer experience. Show less

Somerville, Massachusetts, United States

Responsible for nurturing long-term relationships with key university stakeholders while consistently providing exemplary guidance and support. Develop strategic plans for achieving success within the metrics defined by company standards. Coordinate and manage training programs, lead client calls, and advocate for client needs with a drive for retention.• Oversee a portfolio of 40 enterprise clients with an ARR of $4.5 million.• Act as a strategic advisor for the duration of the… Show more Responsible for nurturing long-term relationships with key university stakeholders while consistently providing exemplary guidance and support. Develop strategic plans for achieving success within the metrics defined by company standards. Coordinate and manage training programs, lead client calls, and advocate for client needs with a drive for retention.• Oversee a portfolio of 40 enterprise clients with an ARR of $4.5 million.• Act as a strategic advisor for the duration of the customer lifecycle; consistently renew clients and increase ACV by 5-10%.• Develop bespoke training and onboarding experiences for new and existing faculty, effectively impacting high product adoption rates (15% of FTE).• Establish collaborative partnerships with internal teams to improve product features, contributing to a seamless experience for the end user. Show less

Waltham, Ma

Waltham, Ma

Serve as a client liaison and project manager to nurture relationships with B2B clients and ensure client satisfaction at this data-driven marketing and sales solutions company. Provide onboarding and training programs, lead client calls, manage project timelines, and advocate for client needs with a drive for retention.• Contributed to the highest number of sales bookings in eight years in Q3 2019 by successfully identifying opportunities to upsell, cross-sell, and market products to… Show more Serve as a client liaison and project manager to nurture relationships with B2B clients and ensure client satisfaction at this data-driven marketing and sales solutions company. Provide onboarding and training programs, lead client calls, manage project timelines, and advocate for client needs with a drive for retention.• Contributed to the highest number of sales bookings in eight years in Q3 2019 by successfully identifying opportunities to upsell, cross-sell, and market products to align with customer needs. • Onboarded and trained over 150 clients across the range of Aberdeen products, supporting over $3 million in revenue delivery.• Consistently renew enterprise clients and achieve high retention rates by analyzing engagement data to identify and strategically eliminate cancellation risk. • Liaise with internal teams to identify product needs, enhance products, and exceed client expectations.• Effectively trained several members of the Client Success team, through implementation of training modules, process documents, and training plans with individual goals. Show less

Burlington, Ma

Led sales team, managed store operations, and executed visual merchandising directives to maximize sales.• Collaborated with corporate teams to effectively communicate business goals to staff of 10 customer service associates.• Demonstrated consistent selling behavior to inspire and engage customers through special events.• Managed custom print operations by scheduling appointments, giving an overview of custom print services to customers, booking custom orders, and providing… Show more Led sales team, managed store operations, and executed visual merchandising directives to maximize sales.• Collaborated with corporate teams to effectively communicate business goals to staff of 10 customer service associates.• Demonstrated consistent selling behavior to inspire and engage customers through special events.• Managed custom print operations by scheduling appointments, giving an overview of custom print services to customers, booking custom orders, and providing customer support as needed.• Hired, trained, and mentored sales staff to meet company-wide and store-wide goals and positively represent the brand based on the company’s customer service philosophy, CREATE. Show less

Philadelphia, Pa

Established the office as the premier resource for off-campus housing, providing first-class customer service to students, faculty, and staff. Managed all aspects of departmental print, digital, and event marketing and communications. Provided counsel to students, faculty, and staff on local housing regulations and laws.• Planned and executed the Annual Rental Housing Fair for 6 years, successfully increasing event revenue 350%, growing vendor participation 40%, and expanding vendor… Show more Established the office as the premier resource for off-campus housing, providing first-class customer service to students, faculty, and staff. Managed all aspects of departmental print, digital, and event marketing and communications. Provided counsel to students, faculty, and staff on local housing regulations and laws.• Planned and executed the Annual Rental Housing Fair for 6 years, successfully increasing event revenue 350%, growing vendor participation 40%, and expanding vendor pool to include City of Philadelphia landlord resources, nonprofits, and food vendors. • Attended 20+ vendor fairs per year to distribute marketing materials and build brand awareness.• Designed and distributed innovative digital and print marketing materials to over 15,000 off-campus students.• Spearheaded efforts to replace an outdated database system with an improved third-party, Off Campus Partners. Coordinated all facets of implementation—contract, legal, IT, and marketing— resulting in a streamlined interface with increased revenue.• Managed two websites through Joomla content management system. Wrote and edited original copy, established layout, and monitored usage to achieve monthly web traffic goals.• Trained and supervised two full-time staff members to provide exceptional customer service and operational support. Show less

Boston, Ma

Managed housing search resources for over 3,900 graduate and undergraduate students living off campus. • Developed community engagement opportunities, including monthly social events and vendor fairs. Successfully revitalized Cooking 101 course, moving to a central location and achieving sold out status every month.• Led efforts to launch departmental website for student renters, including developing original content, creating site structure, and gaining expertise in the content… Show more Managed housing search resources for over 3,900 graduate and undergraduate students living off campus. • Developed community engagement opportunities, including monthly social events and vendor fairs. Successfully revitalized Cooking 101 course, moving to a central location and achieving sold out status every month.• Led efforts to launch departmental website for student renters, including developing original content, creating site structure, and gaining expertise in the content management system, RedDot.• Hired, trained and supervised 11 student employees to support all administrative office functions. Show less

Boston, Ma

• Taught introductory courses designed to increase students’ ability to critically analyze literature and employ proper writing techniques.• Advised a cohort of first-year students on course registration and experiential learning options.• Provided appropriate resources and counseling to students in academic jeopardy.

Boston, Ma

• Coordinated logistics and planning of daily tours and group visits for prospective undergraduate students. • Created partnerships with local guidance counselors and regional representatives to increase student yield. • Assisted in the development and execution of all campus-wide undergraduate admission yield events.

Greater Boston Area

Recruited students, assisted with admissions procedures, and established outreach to promote academic and co-curricular programs. • Attended over 150 regional events to promote Lasell to prospective students.• Reviewed and evaluated approximately 300 undergraduate application files.• Hired, trained and supervised 30 undergraduate students to conduct tours and provide administrative support.

Master Of Education (M.Ed.), Higher Education Administration

Bachelor Of Arts (B.A.), English, Writing/Communications