As part of the Office of Enrollment Management, I have a variety of responsibilities that require excellent communication and organizational skills. Some of my tasks include:• Providing support for applicants, and students via phone, email and chat. I address their concerns, guide them through the application process, follow up with applicants to obtain missing or incomplete documents and verify their authenticity, and connect them with the appropriate resources and departments.• Auditing prospective student data between The Common Application and two CRM packages, Banner and Slate. I ensure that the data is accurate, complete, and consistent across all platforms and databases.• Updating and maintaining digital and supporting documentation while adhering to FERPA regulations. I use secure systems and protocols to store, access, and share con"dential student informationAs a liaison for International Student and Scholar Services, I supported prospective students with their I-20/DS-2019, F-1 and J-1 Transfer applications.As part of the Process Improvement Office beta tested Hobsons CRM Suite. To ensure the quality and functionality of the software my duties included:• Testing work$ow and conditional options for dynamic menus.- Verifying data consistency and accuracy across the entire workflow from application submission to admission and enrollment.• Reconciling the application fees and confirming payment status.• Testing Admission Hub portal to ensure incoming students have access to academic records, financial aid, and other services.• Recording and reporting issues or bugs and providing feedback and suggestions for improvement. I also communicated with the developers and other testers to coordinate and collaborate on the testing process.

Web design and site management for Neurocapable, an organization providing training for families and professionals supporting children with Autism, ADHD, Dyslexia, and unique neurotypes. Producing social media posts, email campaigns and workshop presentations.Design and creation of logo for clothing brand Sedgwick Monroe; Photographer for Tamworth, New Hampshire Sprint & Skijor sled dog races (2011); Photographer for Wells Warriors High School Football team (2011); Photographer for Energizer Personal Care/Playtex; Photographer for Roland Ruby Orchestra

Retouching images for Calvin Klein, Ellen Tracey and Marchesa Voyage and Corporate Headshots for new business projects.

NOTABLE: Part of the New Business team that won Avon, Home Goods, Lousiana Pacific, Timex and Wendy’s accounts; Assisted the studio during the transition from QuarkXpress to InDesign; One of two collaborators responsible for creating an accountability system for released jobs; instructed the studio on the use of the system as well as the new release protocols and procedures

Member of Pre-Turnaround Team – Planned and estimated budget for the projectRefinery Accounting Department Liaison – Ordered, managed and tracked cost of consumables and materials using refinery's GSAP software. Met weekly with plant management staff and appraised them of cost projections. Billed the client on a daily basis after balancing Wyatt’s Time and Attendance records and projected costs of job from progress in P3 versus actual man-hours worked; Maintained communications with managers of sub-contracting companies and reviewed and verified sub-contractor costs for billing to the client.

Employee Recruitment – Contacted prospective employees, facilitated application process, planned and scheduled safety training orientation; verified certifications and maintained employee records and processed employee terminationsTime Keeping – Solely responsible for balancing man-hours for day shift and night shift on a daily basis (over 500 employees during peak turnaround), and managed and tracked cost and labor information from refinery's proprietary LCR Track system and made it available to Wyatt accounting personnel for billing purposes, processed employee terminations at the end of the project

Rebuilt and improved upon cost-tracking spreadsheet based on project manager's concept. Managed and tracked expenses and labor hours for 9 subcontractors and assisted in final balance of man-hours worked against Flint Hills ARS system at the end of the project.

Employee Recruitment – Contacted prospective employees, facilitated application process, planned and scheduled safety training orientation; verified certifications and maintained employee records and processed employee terminationsTime Keeping – Solely responsible for night-shift time keeping, processed man hours and billable hours, provided nightly work reports consisting of billable time against hours worked and attendance records, calculated travel pay and processed time records for day-shift for the last two weeks of the project, and provided a final report of man-hours worked at the end of the project

Employee Recruitment – Contacted prospective employees, facilitated application process, planned and scheduled safety training orientation; verified certifications and maintained employee records and processed employee terminationsTime Keeping – Processed man hours and billable hours, provided daily work reports consisting of billable time against hours worked, evacuation reports and attendance records, and assisted in final balancing of man-hours worked at the end of the projectDay-To-Day – Maintained quality control welding package records, verified purchase requisitions and maintained invoice records, created a spreadsheet to track supplies of consumables, safety equipment and plant-issued radios

Employee Recruitment – Contacted prospective employees, facilitated application process, planned and scheduled safety training orientation; verified certifications and maintained employee records and processed employee terminationsTime Keeping – Processed man hours and billable hours on Flint HIlls ARS timekeeping system, provided daily work reports consisting of billable time against hours worked, evacuation reports and attendance records, and assisted in final balancing of man-hours worked at the end of the projectDay-To-Day – Maintained quality control welding package records, verified purchase requisitions and maintained invoice records

Clients: American Marketing Association, Bronner Schlosberg Humphreys, Global Hue, L’Oreal, KPMG Peat Marwick LLP, New York Times Magazine Group, Polo Ralph Lauren Corporation, Robert A. Becker, Young & RubicamDuties: Creating layouts and designing ads, brochures, direct mail pieces, decals, manuals and posters; Creating mechanicals from designer layouts; Flight checking files; Creating images in Adobe Illustrator and Photoshop

NOTABLE: Managed studio during two all-nighters and for three weeks while studio manager was on paternity leave; Implemented a PDF workflow and instructed the studio on the use of Enfocus PitStop

NOTABLE: Solely responsible for the layout of restaurant section and design of ads therein; One of four collaborators on the 1998 World Cup newspaper supplemental

NOTABLE: Created navigation artwork for Marvel Trading Card Game sub site.

NOTABLE: Layout and design of Advisory Advance, NYC DoITT agency newsletter; Collaborated on the design of NYCLink, The Official Web Site of The City of New York and created all navigation graphics