Phil Gillingham Email & Phone Number

Barcelona, CT, ES

Redmond, Washington, US

Supports Microsoft’s HR Service Delivery 600+ team members in the six regionally based HR Shared Services centres and distributed in selected countries to deliver great employee experiences and business enabling support. Priority #1 for this HR Services team is to continually deliver on our experience goals of reliable & responsible human resource data.

Redmond, Washington, US

- Led a comprehensive change effort aimed at driving improved service performance, quality improvement, and data security. Focused the organisation through role clarity, injected additional management capacity to focus on quality audits and coaching, introduced a structured rhythm for review of KPIs, implemented a common issue management platform, which in.

Redmond, Washington, US

• Responsible for leading a large, 230+ person, distributed multi-cultural and multi-language team to support HR transactional service delivery for the Americas & European Regions; supporting 83,000+ employees across 65.
• Led a global program team to develop the next stage strategy of Microsoft’s shared service model and implement the strategy at-scale in 12 months’ time to support company transformation objectives; establishing a.
• Responsible for establishing and maintaining a customer oriented culture within our service center teams that continuously strives to resolve issues on first point of contact. Instituted a service quality audit process.
• Ensure unique service delivery requirements – including statutory needs - are met in each of the Areas
• Ensure process and operating procedure documentation in effective and in place at all times and effective business continuity plans are established and maintained
• Establish and maintain service quality commitments (standards) in agreement with HR partners at the country and Area level

Redmond, Washington, US

Led the direct and virtual global program team that developed and delivered the foundational elements (org, process, portal, and support) of Microsoft HR’s Shared Services roadmap; continuing to lead the service center design & transition work stream.- Played a central role in developing a three-year strategy and business case to go after a shared services.

Redmond, Washington, US

Managed several large-scale HR programs/projects including:- HR’s portfolio planning & selection process and advancing adoption of the HR Project Delivery Framework. -Functioning SME in the development of the new portfolio planning tool: Project Sever 2010.-Managed a team of five project managers to successfully facilitate the Q4 FY’09 and Q2 FY’10 global.

Bellevue, WA, US

Managed team responsible for enterprise-wide performance management, succession management, and individual development plan programs.- Led creation of 2008 OE program and systems roadmap.- Successfully delivered the implementation of four releases for Succession Management within a nine-month span.- Managing configuration, testing, and deployment of new.

Bellevue, WA, US

Managed enterprise-wide performance management and succession management programs. 2007 PEAK Achievement award winner (internal recognition of high performers given to top 1% of employees).- Served crucial role in establishing the OE team within Human Resources, including discussions on long-term vision and strategic planning.- Provided directional.

Bellevue, WA, US

Successfully led the on-time delivery of multiple technical projects in Human Resources including a key strategic enterprise initiative, a multi-faceted talent development application comprised of performance management, bonus and merit planning, and succession planning.- Defined strategy, scope, and approach for the overall implementation in partnership.

Seattle, WA, US

Assisted T-Mobile as the communications and training lead for a human resources employee life-cycle management program encompassing nine project initiatives.

Advised, researched, developed, and delivered recruiting, leadership, and interactive organizational management for a series of personal, career, and leadership programs for non-profit organizations.

Provided a consultative approach to create solutions for clients in order to maximize the value of their employee benefits program. Supported the office growth through recruitment and training programs that resulted in the on boarding of five new agents.

Ba, Pre-Law And Political Science

Executive Education Certificate Program, Technology, Operations, And Value Chain Management

Master'S Degree, Teaching