Marco Piga Email & Phone Number

Cagliari, IT

Cagliari, Sardinia, Italy

Underwriting new clients to reduce risk of potential losses and brand damage.Reviewing and evaluating merchant's applications to determine risk levels and rates.Ensuring compliance with industry regulations and company policies.Monitoring merchant's websites and reporting content violations, transaction/money laundering activities and reputation.

Barcelona Area, Spain

• Answering enquiries from Travellers and Hosts both by phone and email
• Logging and follow up of customer information and issues
• Delivering high caliber Customer Support.

Barcelona Area, Spain

• Handling enquiries of assistance both by phone and email.
• Providing services to the insured for common roadside emergencies, including car towing services, tire change services, gasoline delivery, lock out assistance, minor auto adjustments, extrication (winching) and dead.
• Providing first medical assistance abroad according with the insurance policy.

Barcelona

• Providing 1st line technical support to customers, answering queries via phone & email
• Determining the nature of faults and the steps required to rectify them.
• Using remote control software tools to provide fault resolution and diagnosis.
• Isolating issues and referring complex problems to senior technical staff.

Barcelona

• Reviewing and monitoring credit card transactions data to prevent possible frauds.
• Reach out card holders by phone in order to confirm whether the transaction(s) were legitimate or not.
• Identifying potential fraud threats following all the steps required in order to increase the security controls and protect from fraudulent attempts.
• Analyzing card holder behavior and maintaining proper records of any suspicious activities.

Dublin

• Providing account information and processes to card holders.
• Facilitating customer awareness of additional services.
• Cross-selling Barclaycard products (typically Insurances).
• Closing accounts: reviewing requirement and validate account closure.