• managing of countrywide Authorised Service Partners network: 38 ASPs (as of December’2015)• supervision and management of the expected level of quality of services, necessary actions in order to achieve expected quality targets,• ongoing analysis of the financial and operational aspects of service agreements in order to keep the expected level of revenue and profit,• preparation and negotiations and signing of the advanced service maintenance agreements (Customers, Sales… Show more • managing of countrywide Authorised Service Partners network: 38 ASPs (as of December’2015)• supervision and management of the expected level of quality of services, necessary actions in order to achieve expected quality targets,• ongoing analysis of the financial and operational aspects of service agreements in order to keep the expected level of revenue and profit,• preparation and negotiations and signing of the advanced service maintenance agreements (Customers, Sales Partners, Service Partners),• management of ASP network, targeted on achievement of the competitive (comparing to the market standards) level of provided services and customer satisfaction, • responsibility for ASP technical training program,• elaborating and implementation of the aftersales services – definition of proper processes to cover this part of service activity,• managing and organizing activity of :• Technical Support team – highly qualified Xerox Technical Consultants • building good relations with Customers,• business development activities (searching for the new sources of service revenue),• contracts negotiations, conclusions and realization of Full Service Maintenance Agreements (MPS model),• strong involvement in business analysis and development of Customer Service Operation Department offer, • responsibility for creation and department budget realization,• active cooperation with Sales Department within the process of offering – deep analysis of costs structure of service delivery, Show less

Managing Service Department of biggest Polish service company.Responsible for service contracts with Dell (as one of two authorised Dell Service Providers in Poland), Fujitsu-Siemens Computers,IBM,Lexmark,Toshiba,Xerox,HP. Responsible for budget realisation and key customers contacts, business and service network development.