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Phaedra Hammonds Email & Phone Number

Senior Service Level Manager at BECU
Location: Greater Seattle Area, United States, United States 11 work roles 2 schools
2 work emails found @becu.org LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails

Work email p****@becu.org
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Current company
BECU
Role
Senior Service Level Manager
Location
Greater Seattle Area, United States, United States
Company size
2807 employees

Who is Phaedra Hammonds? Overview

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Quick answer

Phaedra Hammonds is listed as Senior Service Level Manager at BECU, a company with 2807 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at becu.org and a matched LinkedIn profile for Phaedra Hammonds.

Phaedra Hammonds previously worked as Senior Manager System Engineering at Becu and Director of Service Management & Service Desk at Cbs Corporation. Phaedra Hammonds holds Bachelor Of Science, Information Technology from Wgu Washington.

Company email context

Email format at BECU

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{first}.{last}@becu.org
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AeroLeads found 2 current-domain work email signals for Phaedra Hammonds. Compare company email patterns before reaching out.

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Profile bio

About Phaedra Hammonds

Solutions-oriented Service Delivery Executive with comprehensive experience in service management and support operations, project life cycle methodology, software implementations, and SLA compliance. Leads implementation and enhancement of incident management, service catalogue, asset management, change management, configuration, knowledge management, and problem management. Develops and adapts key performance metrics to meet the shifting needs of customers. Fosters collaborative relationships with internal teams and all levels of customers while driving performance and cultivating a positive work culture. Key AchievementsCBS CorporationBuilt Service Management team from the ground up and implemented ITIL best practices across entire IT organizationIntegrated and expanded ServiceNow platform to the business by implementing facilities and HR applications Introduced self-help services through automation tools, reducing customer incidents by 15%Spearheaded “shift left” program to improve call resolution and reduce escalations by bridging the gap between Service Desk and Desktop Support; increased first level resolution from 35% to 75%Newell RecyclingIntroduced and implemented change management processes for ERP system and infrastructureInstituted self-service, customer surveys, and weekly key metrics, drastically improving customer satisfactionImplemented Remedy force and consistently increased SLAs from 50% to 90%

Listed skills include Itil, Vendor Management, It Service Management, Sla, and 38 others.

Current workplace

Phaedra Hammonds's current company

Company context helps verify the profile and gives searchers a useful next step.

BECU
Becu
Senior Service Level Manager
Kirkland, WA, US
Website
becu.org
Employees
2807
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Company profile
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11 roles · 29 years

Phaedra Hammonds work experience

A career timeline built from the work history available for this profile.

Senior Service Level Manager

Becu

Kirkland, WA, US

Senior Manager System Engineering

Current
Becu

Tukwila, WA, US

Jun 2023 - Present

Senior Service Level Manager

Becu

Tukwila, WA, US

Sep 2018 - Jun 2023

Director Of Service Management & Service Desk

Cbs Corporation

New York, NY, US

Mass media corporation focused on commercial broadcasting, publishing, and television production. Driving automation of routine tasks and developing KPIs to improve efficiency and enhance customer experiencesManaging enterprise-wide ServiceNow platform, development team, business analysts, and customer portalAdministrating 24/7 Service Desk support for.

Jun 2013 - Aug 2018

It Service Delivery Manager – Georgia & Texas

Newell Recycling

Premier processor of ferrous and nonferrous scrap metals, as well as pioneer of the “Greenfield” design for recycling plants. Managed IT client services for 16 corporate office, remote yard, and external partner locations; oversaw service desk technicians, network administrator, and procurement staff while serving as primary point of contact for.

2011 - 2013 ~2 yrs

Senior Technical Lead – Hp, Clorox & Home Depot

Teksystems

Hanover, MD, US

Providers of IT staffing solutions; ranked #1 in the industry by IT Services Business Report for eight consecutive years.Brought 78 Home Depot logistics sites into compliance with Corporate Infrastructure standards; oversaw communications, scheduling, testing, and implementationSaved Clorox $67K by completing Vista OS Upgrade 30 days ahead of schedule; led.

2010 - 2011 ~1 yr

Ceo

Imaging & Technology Integration, Llc

Co-Own and serve as CEO of Imaging & Technology Integration; drive efforts to generate new clients, manage proposals, client presentations, and customer service.

2008 - 2010 ~2 yrs

Regional Service Delivery Manager

Clorox

Oakland, CA, US

  • Oversaw all regional IT activities for multiple sites including sales, plants, and distribution centers delivering services to 5K+ end users. Interviewed, hired, and terminated employees. Supervised, mentored, and.
  • Saved up to 20% on multiple vendor contracts through diligent renegotiations.
  • Ensured smooth transition to outsourcing IT services to HP; traveled to Costa Rica to meet with helpdesk and server support teams to assess operations and streamline issue resolution procedures.
2006 - 2008 ~2 yrs

Associate Manager Application Integration

Clorox

Oakland, CA, US

  • Promoted to manage former peers upon termination of previous manager; charged with supervising team of 5 analysts and engineers in deploying enterprise applications to 5K+ workstations. Monitored 2nd and 3rd level.
  • Boosted team morale and increased productivity 30% by meeting with team members one-on-one to discuss productivity roadblocks and devise solutions.
  • Piloted simultaneous rollout of 20 to 30 applications to multiple business units.
  • Served as Member of Change Review Board; monitored all proposed changes to minimize risks.
2004 - 2005 ~1 yr

Is Engineer - Application Integration

Clorox

Oakland, CA, US

  • Maintained and deployed enterprise wide applications to 5K+ workstations. Managed rollout projects, and wrote scripts to automate installations. Provided 3rd-level support for all OS/applications issues. Partnered with.
  • Performed as Technical Lead for Cisco VPN client rollout for 2K laptop clients; designed and packaged remote installation.
2000 - 2004 ~4 yrs

Is Supervisor/Analyst/Technician

Clorox

Oakland, CA, US

  • Supervised 6 Desktop Support Technicians. Ensured completion of Remedy system tickets.Key Contributions:
  • Promoted rapidly through ranks including Desktop Support Technician, Supervisor of Desktop Support, and Technical Lead.
  • Led migration of Creative Graphics department from Macintosh to PC for standardization.
  • Supported building of specialized Windows NT workstations for specific plant operations.
1997 - 2000 ~3 yrs
Team & coworkers

Colleagues at BECU

Other employees you can reach at becu.org. View company contacts for 2807 employees →

DE Daniel Evearts Daniel Evearts Colleague at Becu Spokane-Coeur d'Alene Area, United States View → HO Hussein O. Hussein O. Colleague at Becu Greater Seattle Area, United States View → SL Susan L. Brown Susan L. Brown Colleague at Becu Greater Seattle Area, United States View → CA Carol Ackley Carol Ackley Colleague at Becu Spokane, Washington, United States, United States View → KG Kristine Grace Bantiles Kristine Grace Bantiles Colleague at Becu Greater Seattle Area, United States View → DT Daniela Todorova Daniela Todorova Colleague at Becu Everett, Washington, United States, United States View → AW Angela Weber, Pmp, Acp, Csm, Sasm Angela Weber, Pmp, Acp, Csm, Sasm Colleague at Becu Maricopa, Arizona, United States, United States View → DW Debbie Wege Debbie Wege Colleague at Becu Seattle, Washington, United States, United States View → AG Andrew Gamboa Andrew Gamboa Colleague at Becu Seattle, Washington, United States, United States View → ER Elizabeth Reder Elizabeth Reder Colleague at Becu Vancouver, Washington, United States, United States View →
2 education records

Phaedra Hammonds education

Bachelor Of Science, Information Technology

Wgu Washington

Associate Of Applied Science - Aas, Electronics & Computer Technology

Heald College
FAQ

Frequently asked questions about Phaedra Hammonds

Quick answers generated from the profile data available on this page.

What company does Phaedra Hammonds work for?

Phaedra Hammonds works for BECU.

What is Phaedra Hammonds's role at BECU?

Phaedra Hammonds is listed as Senior Service Level Manager at BECU.

What is Phaedra Hammonds's email address?

AeroLeads has found 2 work email signals at @becu.org for Phaedra Hammonds at BECU.

Where is Phaedra Hammonds based?

Phaedra Hammonds is based in Greater Seattle Area, United States, United States while working with BECU.

What companies has Phaedra Hammonds worked for?

Phaedra Hammonds has worked for Becu, Cbs Corporation, Newell Recycling, Teksystems, and Imaging & Technology Integration, Llc.

Who are Phaedra Hammonds's colleagues at BECU?

Phaedra Hammonds's colleagues at BECU include Daniel Evearts, Hussein O., Susan L. Brown, Carol Ackley, and Kristine Grace Bantiles.

How can I contact Phaedra Hammonds?

You can use AeroLeads to view verified contact signals for Phaedra Hammonds at BECU, including work email, phone, and LinkedIn data when available.

What schools did Phaedra Hammonds attend?

Phaedra Hammonds holds Bachelor Of Science, Information Technology from Wgu Washington.

What skills is Phaedra Hammonds known for?

Phaedra Hammonds is listed with skills including Itil, Vendor Management, It Service Management, Sla, Troubleshooting, Project Management, It Operations, and Management.

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