Kent Pham Email & Phone Number

Hayward, Ca, Us

San Leandro, Ca, Us

San Mateo , Ca, Us

San Mateo , Ca, Us

Novato, California, Us

• Assist with general ticket queue, responding to tickets, and escalations from tier 1 and tier 2 tickets while maintaining SLA guidelines• Quoting, purchasing, and installing software and/or hardware from third party vendors and creating purchase orders for approval using JD Edwards• Create and administer SIE PlayStation Devnet and Microsoft Partner Center dev accounts for team project access• Use PowerShell scripting to create shortcuts for email messages, movement of permission groups, and more to alleviate manual tasks• Manage VMWare Horizon Admin portal to administer and troubleshoot work-from-home VPN issues• Provide local site administration of IT infrastructure: Servers, workstations, security, networking, storage/backup systems• Be the middleman for onsite network and server room troubleshooting• Monitor, setup, upgrade, and troubleshoot Zoom conference rooms• Configure, activate, and deploy console devkit, test, and retail systems (PS4, PS5, XSX, XB1, Switch)• Collaborated across multiple studios and departments to reach short and long-term goals• Act as the primary IT helpdesk resource and contact for the entire 31st Union game studio of over 150 employees and growing• Successfully setup and build out a studio demo area to showcase the current 31st Union studio project to executives • Fully integrate IT standards and procedures from 2K Games for 31st Union studio members • Corroborate with overseas studio partners during new Valencia team integration• Assume all responsibilities of a Jr. IT Support Specialist

Novato, California, Us

• Recover and repurpose old equipment for redeployment or recycle• Provision, configure, and activate company issued mobile devices, including requests for international data while traveling• Handle distribution of requested software, including the locking and unlocking of accounts• Prepare new equipment by pre-imaging devices, installing operating system, and setting up studio specific software and applications• Setup new hire account with proper access permissions based on specific studio and role requirements• Complete full desk setup for new hires by connecting monitors, power supply units and workstations/laptops• Write Knowledge Base articles documenting common troubleshooting steps and solutions for both end users and internal IT team

Oakland, California, Us

• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards• Install, set up, administer, maintain, upgrade, troubleshoot, test, and document computers, printers, networks, NAHC auxiliary systems, and IT applications• Provide desktop, NAHC telephone, and system support in person or remotely while communicating professionally, clearly, and effectively in both written and verbal communications• Manage technical support issues in queue while prioritizing and providing accurate and thorough resolution of issues within 24 hours• Document and respond to all ticketing requests as assigned and submit information to ConnectWise ticketing agent for closeout upon completion of services• Provide hardware and software training as needed to staff• Travel regularly, as assigned by supervisor, to different NAHC sites• Attend meetings, external trainings, conferences, and present at new hire orientation • Generate inventory reports and formally document application configurations

• Successfully interpret and analyze large quantities of data to draw conclusions for managerial action and strategy• Provide general quality assurance, propose solutions, and give feedback with bug write ups to improve system software efficiency and overall data analyzing techniques• Train and advise software engineers on proper annotation procedures in an exercise to help refine software and better team practices• Maintain strict deadlines when uniquely selected for special projects that require stronger focus, accuracy, and speed• Audit large amounts of completed data for quality management, made revisions where necessary, and gave constructive feedback to the individual for stronger future performance

Lombard, Il, Us

• Gauge algorithm/software performance across multiple software versions and system platforms.• Act as an Imaging specialist role for data acquisition from multiple system platforms.• Organize clinical data for algorithm development and FDA 510(k) submissions, and assist with preparation of algorithm/clinical Verification and Validation (V&V) reports and other related materials.• Work with multiple teams/divisions, including, but not limited to, marketing, clinical, software, and algorithm teams to evaluate new concepts, analyze data, and present the results.• Utilize Microsoft Visual Studio to set break points and pinpoint bug locations for algorithm quality assurance and software white-box testing.• Coordinate, develop, and maintain quality assurance procedures.• Assume the responsibilities of Research Engineer/Assistant and R&D Associate I

Lombard, Il, Us

• Support the debugging of software algorithms by working closely with the software team.• Manage and organize extremely large amounts of clinical research data on company's software and algorithm team network database.• Create and organize clear concise guides to complete software related tasks for team members and customers to learn and follow.• Utilize Microsoft Visual Studio to set break points and pinpoint bug locations in software algorithms to determine the source of bug issues.• Partner with clinical research scientists to test new concepts, present clear reports of the results, and work in partnership to fix all issues.• Collaborate directly with marketing personnel to brainstorm new product ideas/features.• Work with multiple teams, including marketing, sales, clinical, software, and algorithm teams to drive projects to success.• Develop and strengthen working relationships with customers, doctors, and research partners.• Resolve complex customer technical issues by use of phone call, WebEx remote desktop control, written instructions, and/or email.• Perform clinical tests to ensure quality, repeatability, and reproducibility for system development.

Lombard, Il, Us

• Responsible for clinical data acquisition, organization, and ground-truth establishment.• Hands on experience with processing and collecting medical image data from clinical sites using state-of-the-art OCT capturing machines.• Compile logical specifications from testing data to demonstrate results to team members.• Evaluate and validate algorithm developments and assess their integrated performance with system software.

-Served precooked food to customers.-Maintained a sanitary work environment.-Assisted in preparation of food(s).-Filled in extra roles when needed (Pantry Production, and Busser)

-Assisted the teachers in classroom activities.-Supervised children in classroom environment.-Worked with infants (6 weeks - 17 months) and preschool (30+ months - kindergarten entry)