Perform detailed real estate research on commercial property transactions, by compiling and sorting informationContact and liaise with municipal assessment and planning departmentsMaintain an understanding of commercial real estate activity, including sales and listings

Conduct formal appraisals of real property and land.Make on site visits, inspect property, interview and contact with industry professionals.Evaluate properties to establish market values and property ratings using internal and external sources.Examine all variables that impact property’s present or potential future value.Prepare reports that fully explain assessment results and outline methods used.Provide full-service evaluation including construction condition, specifications and site influences.Provide written reports on Full-service appraisals, Drive-by, Progress Inspection, Market Rent and Consulting reports.Discuss market value results with Mortgage Underwriters, Lenders, and property owners to assist the decisions and outcomes.Keep informed with all current regulations, standards and best practices.

Distribute appraisal work orders to appropriate appraisers based on designations, lenders, mortgage loan guidelines and volume capacity.Develop and maintain successful relationships with lenders, mortgage brokers and appraisers across Canada over the phone and web-based communication.Properly refer and direct requests for lenders and appraisers based on internal rankings. Report review for appraisers to assure quality before submitting to lenders.Manage escalated problems by investigating course of action and facilitate successful solutions.

Obtain quotes, collecting and processing fees, turn around time for residential and commercial appraisalsFacilitate appraisal quotes based on lenders' guidelinesSet up invoice options and process pending fees

Follow up and provide regular updates between appraisers and lenders with appraisal progress via web based platform or over the phone.Provide assistance to appraisers to provide clarity and timely process.

Make sales presentations on global long distance phone services for clients, businesses in Canada and US.Provide distinguished and professional customer service experience.Provide marketing and tested strategies of various business solutions.Assist with technical issues, troubleshooting advice.Resolve billing and credit process.

Manage large amount of outbound phone calls in a timely manner for RBC and CIBC bank clients.Follow communication scripts with strong skills to handle different topics.Customer focus and adaptability to different personality types.Identify customers' needs, clarify information, provide solutions and/or alternatives.Understand various product features, solutions.Promote business-to-business products and services.Seize opportunity to upsell products when arise.Meet personal/team qualitative and quantitative targets.Frequently attend educational seminars and call center training to improve knowledge and performance levels.