• Digital transformation consultant responsible for the delivery of the customer experience & business technology practice in North America• I help enterprise clients with their business and technology strategy across marketing, sales, commerce, and service functions within Retail, Automotive, Telecom, Healthcare, High Tech, and Manufacturing industries.

• Sold digital and customer strategy engagements and guided marketing technology investments• Designed modern MarTech stacks that created personalized experiences• Led delivery teams focused on MarTech, CX, and CRM initiatives

• Led team of consultants in strategy, planning, and organizational readiness• Client partner and trusted advisor ensuring smooth delivery of digital engagements • Managed $12M engagement portfolio• Clients from retail, financial services, manufacturing, and insurance• Projects: digital strategy, customer experience, marketing automation, RM/CRM• Adobe Experience Manager, Eloqua, BlueKai, Salesforce, JIVE

• Managed global program delivery across three countries generating $3M in revenues• Key clients: Heineken, 7-Up, Pepsi, Sony Ericsson, Nokia, Samsung, MobiFone, FifthMedia, and FV Hospital• Drove awareness, consideration, conversion, and adoption of products and services• Influenced clients to commit to CRM, multi-channel, and digital programs• Leveraged multi-channel and multi-touch strategies to engage consumers in an integrated 360° approach• Built one of the largest online ad networks in SE Asia (http://www.fifthmediacorp.com)• Generated business cases, campaign analyses, quarterly business reviews, and benchmark reports