Sydney Pham Email and Phone Number

• Designed and maintained data pipelines to facilitate efficient data extraction using the cloud-based data platform Amazon Web Services (AWS) to securely clean and analyze data provided by the client• Created a database in AWS under a MySQL engine, authenticating access to full stack developers and optimized performance by monitoring the CPU and user connections to eliminate server downtime• Led the development of an interactive and user-friendly customer dashboard using Power BI and data from the MySQL database to provide real-time insights into Business KPIs and operational performance metrics • Collaborated with a cross-functional team using an Agile framework and Jira to meet client deliverables and industry-specific needs

• Assisted customers with issues regarding student account billing and payments, refunds, remissions, and loans • Provided services while adhering to regulations of governing agencies and financial procedures• Managed student and third-party invoicing, financial aid distributions, and the collection of outstanding dues