Alan Phan Email & Phone Number

Helsinki

Helsinki, Uusimaa, Finland

Sievo’s procurement solution ownership for a portfolio of global key clients. Build strong relationships and ensure successful customer collaborations with Sievo.

Helsinki, Southern Finland, Finland

Responsible for the Customer Success function. Performed a broad range of tasks, including but not limited to ensuring customer relationships and satisfaction (NPS), implementing success programs (onboarding, adoption and training clients), improving Net Retention Revenue, and minimising churn.I also shared the responsibility as a Project Manager for implementing internal Business Intelligence transformations (new support system, CRM, communications). Plan and scope Zoined software implementation for global clients from solution design to configuration work.Account Manager for selected clients: Diageo, Teknikmagasinet, Electrolux, Winmark Wines, etcPartnership Manager for: Albion, Vend by Lightspeed

Helsinki, Southern Finland, Finland

Data analysis of retail and hospitality companies using Zoined analytics service to support product development. Developing sales forecasting solution for Zoined customers.Understand customer-related business and technical problems to provide help and hence develop Zoined SaaS solutions accoringly. Customer Success Management: provide Training and Support for customer to tailor Business Intelligence Solutions and Technical Issues.

Plan and supervise the project management of constructing a new house building in Espoo, Finland.Collaborate with engineers, architects etc. to determine the specifications of the building.Negotiate contracts with external vendors and suppliers to reach profitable agreements hence remain schedule and budget.Obtain permits and licenses from appropriate authorities such as City of Espoo.

Hotel St. George Helsinki | Marriott Design Hotels & Hotel Kämp | Lhw

Proud to be in the opening team of the 10th hotel of Kämp Collection Hotels Group, Hotel St. George Helsinki - member of the Marriott Design Hotels.Hotel St. George is targeted to challenge the world of hospitality, from customs to attitudes and redefine the true luxury standard of hotels with a new perspective on the concept of total well-being.Serve as Manager on Duty among F&B. Organize and manage daily operations of F&B departments while maintaining high-quality products and exceptional service levels. - Create Standard Operating Procedures, Training Program and Quality Control - Coach the staff for achieving better results in daily work- Assist in the development of marketing initiatives and the coordination with Restaurant Managers, Head of Food Experiences and Sommelier to create menus, wines and other items to stimulate the growth in sales. - Assist Restaurant Manager in reducing employee turnover, maintaining revenue and payroll budgets, and meeting budgeted productivity while keeping quality consistently high.- In charge of Room Service & Breakfast operations and Report directly to Restaurant Manager- Work closely with other departments and managers in regards to guests concerns, challenges and follow up.Lately, it was such an honor to continue my adventure with the legendary Hotel Kämp, the first and the only grand hôtel of Finland, member of The Leading Hotels of the World. At Hotel Kämp the luxury of timeless elegance and European glamour unite. I was among the Meetings & Events Team-leaders.

Radisson Blu Royal & Radisson Blu Seaside, Helsinki

Operate and execute customer service among Food Beverage departments. Also coordinate Meetings & Events and inventory stock. Radisson Blu is an upper upscale hotel brand belonging to Carlson Rezidor Hotel Group, which has now changed to be Radisson Hotels Group.

Hotel Indigo Boulevard, Helsinki Finland

At Hotel Indigo® hotels, we really do live, work, play and stay in the neighborhoods we call home. As IHG’s upscale boutique brand, we offer guests a unique hotel experience - the modern design and intimate service associated with a boutique hotel along with the peace of mind and consistency of staying with the world’s largest hotel group.

Vietnam

- Event consultation and coordination with key clients - Manage the food and beverage provision for functions and events- Plan menus in consultation with chefs- Supervise catering and waiting staff at functions- Work in Human Resource and Duty Roster

Bachelor Of Hospitality Management, Hospitality Experience Management, 4/5

Open Pathway, Business Analytics

Currently studying Data Analytics via open university pathway at several top universities of technology in Finland. Studies cover topics.

Bachelor'S Degree, International Business

Bachelor'S Degree, Sales And Marketing Management