With over 15 years of experience in program management, operational excellence, and operations, I have driven business value by aligning corporate objectives and implementing cutting-edge digital solutions. I have crafted strategies to foster innovation and redefine client engagements, boosting organization performance.In my role, I have effectively managed site account receivables and program-level revenue cycle management (RCM), ensuring optimal financial outcomes. I have also excelled in team structuring, leadership engagement, business development, and contract negotiations, strategically aligning initiatives with overall goals.As a proactive leader, I have closely monitored and controlled project outputs, utilizing work performance reports and integrated change control mechanisms. I have prepared business cases, project charters, automation assessments (RPA), business requirement documents (BRD), Report Dashboards and use cases, driving efficiency and effectiveness.I have actively engaged in ideation sessions, identifying ideas that leverage emerging capabilities like Gen AI. Gen AI refers to the future capabilities of AI, I believe in ‘AI with Purpose’, which emphasizes the power of artificial intelligence and human collaboration, people-centric solutions that delivers concrete business results.Furthermore, I have spearheaded the implementation of a transformation governance model, Foster continuous improvement and aligning initiatives with strategic objectives. I prioritize projects based on their value benefits and develop transformation roadmaps for clients, ensuring their success and growth.With a focus on operational excellence, I have expertise in crafting standard operating procedures (SOPs), key stroke process maps, SIPOC, FMEA, VSM, RCA, control charts, and QCPEstablished PMO and Driven organization’s journey towards ISO 9001:2015NABH & NABL & CMMI Certifications and successfully deployed/achieved QMS and super entity grade.I have been awarded ‘Best Team Performer’ multiple time s for the significant contribution towards operational performance and delivering exceptional results.Harnessing the power of AI and other emerging technologies and aim to steer organization towards unprecedented growth and resilience.Lastly, I have successfully delivered client presentations, provided business development support, and offered presales assistance, all aimed at driving continuous improvement and innovation.Forward focused Management professional looking to positively contribute to the organizational success & aspiring to grow.